Breakfast in a cup.

Location to convention center.

Stayed in February 2022

No soap, little to no shampoo, a lighter and a few pieces of trash in room by bed wall. Less space and one less window then pictured for urban room.

The atmosphere the colors the staff A++

Stayed in January 2022

The walk from parking to front door was a little long, but not bad. I wasn't aware that there was a $28 parking fee?

The look was new and crisp, very clean, staff very accomodating!

Stayed in December 2021

The light on the thermostat was really bright not sure if it could have been turned off and the light for the bathroom should have a separate light just for bathroom. It probably is separate I couldn't figure out how to leave just that light on without lighting up the entire area

Cleanliness and location

Stayed in December 2021

Parking

Stayed in October 2021

View, our room had poor view. No view really and for $300/night I would expect different.

Was clean, quiet and easy to access transportation system.

Stayed in October 2021

Nice clean hotel in a good location

Stayed in October 2021

The room was smaller than I imagined and for what I paid didn’t feel like it matched the value.

The room was very modern and clean. AC worked great! Room service was very good. Overall hotel was nice

Stayed in October 2021

hard to get a taxi

location to Quincy Market

Stayed in October 2021

Price very high!!

Room on 3rd floor clean bd nice

Stayed in October 2021

The breakfast service is very poor.

The location is close to the convention center.

Stayed in October 2021

It was fine but we didn’t eat at it.

Stayed in October 2021

No milk, shortage of wash clothes

Clean, location

Stayed in October 2021

The parking lot for the hotel was left open for the public use (a.k.a. people not staying at the hotel). Because of this, we were not able to park in the parking lot even though we paid for it. We called the hotel staff concerning this, asking if there was somewhere else to park, and they told us to "figure it out." We weren't even reimbursed for the parking lot fee-- absolutely ridiculous, considering we didn't even get to use it overnight. Probably wouldn't stay again, considering the staff's reluctancy to help us out or refund us.

They were accommodating to our room requests, such as a good view. The front desk staff that welcomed us were very nice. When we asked for extra towels, they brought it right up!

Stayed in July 2021

Parking. Someone blocked me so it was impossible to get my car out the way they parked. Someone scraped the side of my car and I had to have it fixed. Paid parking should never leave you stuck unable to get out.

I liked the hotel in general and staff was friendly.

Stayed in August 2021

I didn’t like the fact that the rooms have the old TVs with cable instead of newer smart tvs. Another thing was the staff I had a problem with Laura I’m pretty sure was her name. So basically me and my fiancé where celebrating our birthday weekend Hers was Saturday mine was Sunday. I had gone to the lobby to ask for a lighter or some matches to light our BDay cake. There where two customers in front of me, there was a couple having issues checking in and the was another nice girl. Laura is the only receptionist in the lobby at this point. We where waiting for about 10 minutes when another receptionist shows up probably from break. Once I see she had taking care of her stuff I’m going up to her to ask her a quick question, when Laura goes over her and says to me with attitude umm excuse me sir she was in line first so we gotta take care of her. Again with attitude and with an extremely dirty look. To that I responded I just wanted to ask a simple question that’s all. The other girl asks me what’s your question I answer I just wanted to know if you guys have matches or sell lighters. Laura goes over the other girl and again with attitude says no we don’t have matches or lighters here. I leave the area very mad and frustrated at the encounter. The next day as I’m checking out I ask the guy at the front desk if they have matches he then pulls out a box full of matches. Very unprofessional of her and very poor customer service. I’ve been trying to reach the assistant general manager for the last couple of days with no luck. Great hotel awesome stay but 10/10 terrible customer service by some employees.

I loved that way the room looked. The bed was very comfy and the room was spotless.

Stayed in August 2021

Parking situation and no valet. Concierge computer was was down and had to go to sister property down the street to schedule activities.

Did not have breakfast opportunity. Parking was difficult especially at $28 a day and had to wait 45 minutes for a spot to open. Location was fun as entertainment was across the street and the restaurant Brazilian steakhouse food was delicious.

Stayed in July 2021

Parking was an issue with lot being full.

Location

Stayed in July 2021

Limited breakfast options

Had some breakfast items

Stayed in August 2021

N/a

Check in lady was super nice

Stayed in August 2021

The bed hurt my back and the pillows were too soft. Other visitors were rowdy late at night. This hotel appears to be used by lots of partiers. There should be better sound proofing.

The room layout was excellent. The bathroom was spacious with lots of counter. The view of Boston skyline was awesome. All necessities were available including iron and hairdryer.

Stayed in August 2021

I didn't like that I only made 1 reservation, but was charged for 2 rooms. I still haven't received my refund ?

Stayed in August 2021

The only thing I wasn't a fan of is how soft the mattress is. My fiance and I like a firmer mattress. Beyond that this hotel was exceptional. We would stay here again!

Stayed in August 2021

Room is a bit small. Expensive for a one night stay!

It’s very clean. Location is good too.

Stayed in August 2021

This is a convention hotel, so there is not a lot in the way of shopping/dining in the area except in hotels--no CVS for example. No coffee shop in hotel. Supposedly free secure Wifi but only one showing was GUEST. I could access the hotel next door through the same type of insecure line.

Very clear, pleasant professional staff.

Stayed in August 2021