Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Illinois hotel reviews
  4. Alton hotel reviews
  5. Reviews of Best Western Plus Parkway Hotel

Reviews of Best Western Plus Parkway Hotel 3 stars

1900 Homer Adams Parkway, Alton, IL 62002, United States

#2 of 4 hotels in Alton

Guests' Choice

Review score

Based on 52 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The air condition was set at 64 but they explained it would not stay on there for I was hot through the night and it was quiet due to no fan being able to stay on continuously. I had to come home and sleep and go to bed early terrible night's sleep.

    Location and breakfast and staff

    Stayed in May 2024

  • Reviewed: 23 April 2024

    8.0
    Great location
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Pool not open

    Location

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    Very nice place, and reasonable.
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 3 nights

    Strangely, there wasn't a tornado shelter. The morning of the 14th, there were 3 tornados in the area. There really should be a room for protection.

    The location was fine. I don't usually eat breakfast. But, I did appreciate the coffee.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    9.0
    Superb
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't appreciate how thin the walls were you could hear everything and everyone from the hallway.

    I like that the staff made sure to help us as best as possible and was making sure that our stay was comfortable.

    Stayed in February 2024

  • Reviewed: 20 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No elevator in operation during my stay.

    Stayed in November 2023

  • Reviewed: 9 January 2024

    7.0
    Good
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Hot breakfast.

    Comfortable cozy rooms.

    Stayed in January 2024

  • Reviewed: 14 December 2023

    9.0
    Quick trip to Alton
    • Leisure trip
    • Couple
    • King Room - Disability Access - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The whole place could use some updates. Bathroom floor corners were grimy

    Great breakfast

    Stayed in December 2023

  • Reviewed: 8 December 2023

    8.0
    It was a good place,close to good food & nice place to visit with family
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    That the elevator was broken as my uncle just has knee surgery but they got us all on the first floor thanks

    Breakfast was good but both days it would have been nice to see the staff working. I LOVE the coffee, latte, hot chocolate machine in the lobby, as my family all met in there both nights to visit by the Christmas tree & enjoy the soft chairs & couch.

    Stayed in December 2023

  • Reviewed: 26 November 2023

    7.0
    Would stay again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everywhere you look things were out of order like the elevator and Pepsi machine. Feels like owners don’t want to put any money into the facilities.

    Maintenance man was very prompt and friendly and helpful when our tv went out. Everyone was friendly and the breakfast was above and beyond expectations.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing was wrong the whole time I was there. Great atmosphere &: Great People.

    The staff was nice & professional. Housekeeping was very nice & helpful the whole time I was there. It was very clean & quiet. Everyone did an awesomely great job. Thank you to the whole Best Western staff for everything. Until next time, Sincerely Mr. Blackwell

    Stayed in November 2023

  • Reviewed: 2 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs some updating and needs to be a little bit cleaner. The young woman behind desk was only employee on premises when we were there. Had to have batteries replaced in thermostat and she had to make a couple of calls to find out where batteries were. She came to our room and changed the batteries out.

    We were able to have our dogs with us. The young woman at desk was great!

    Stayed in September 2023

  • Reviewed: 6 October 2023

    8.0
    Very good
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were areas that needed more cleaning. Someone had killed a big bug on felling and there was splatters of some kind on bathroom wall.

    The bed was comfortable. The front desk attendant was wonderful.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    9.0
    Good clean accomodations
    • Business trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 1 night

    The shower head in our room was a little clogged, but otherwise our room was very good. Not a big deal but elevator was out but staff apologized for inconvenience.

    Very clean, friendly staff, good breakfast. Bath was clean and good towels, and plenty of them. Room was very clean and nice bed. Everything worked, lamps, clock, TV, plugs, drains, sink.

    Stayed in September 2023

  • Reviewed: 22 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    They took my money and said it took me to long to book my room and I couldn't stay ,and hasn't refund my money back as of 4/20 /2024

    Stayed in April 2024

  • Reviewed: 21 April 2024

    6.0
    good!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I strongly recommend going by car. It's the end of March, and after 7pm it's pitch black, so walking is dangerous because cars are speeding. There's a Burger King right next door, but it closes night time. However, you can rely on Uber for transportation and food.

    very clean. Breakfast included for all guests. we can take a coffee 24H.

    Stayed in March 2024

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Couple
    • King Room with Roll-in Shower - Disability Access - Non smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable

    Stayed in April 2024

  • Reviewed: 29 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Plastic dishes in 2024?!?

    Stayed in March 2024

  • Reviewed: 23 March 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was bugs in the room. We checked out and didn’t stay

    Stayed in February 2024

  • Reviewed: 10 February 2024

    10
    Very pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Access from the main road was poor.

    We only stayed 1 night but everything was perfect.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    5.0
    Everything was great
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in January 2024

  • Reviewed: 14 January 2024

    3.0
    I do not know, how a Best Western Hotel is allowed to operate like this? I recommend that corporate go there unannounced
    • Couple
    • King Room - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Property has no rooms that are dog free, plus they allow dogs. The hotel and rooms had stale musty smells. Our first room actually had the door opened slightly and we were told they were trying to air it out, they changed our room. We were in that hotel a year ago and the elevator was out of order, a year later still not working. The staff told us the owners did not want to spend the money to fix it. We are done with Best Western, any hotel that allows dogs should have at least a floor that is dog free.

    Location, breakfast was ok but it closed at 9am?

    Stayed in December 2023

  • Reviewed: 2 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hot water, room wasn’t very clean and bed was super uncomfortable.

    Nice location near a lot of things. Front entry was welcoming.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room - Disability Access - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were several empty room and they put someone right next to me and I could hear them at night making noise

    Stayed in December 2023

  • Reviewed: 10 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Disability Access - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    AC was blowing in December. Poor heat control. No extra blankets.

    Not much

    Stayed in December 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: