3685 American Way, Memphis, TN 38118, United States
#180 of 185 hotels in Memphis
Guests' ChoiceBased on 46 hotel reviews
4.1Cleanliness
4.8
Comfort
4.8
Location
4.3
Facilities
4.6
Staff
5.4
Value for money
4.8
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Showing 1 – 25
Reviewed: 3 March 2024
Tekeshia
United StatesThe lights didn’t work
Stayed in March 2024
Reviewed: 9 May 2023
Thenot
United StatesAlmost everything
Cheap
Stayed in April 2023
Reviewed: 30 March 2023
Trashawn
United Stateseverything other than the shower.
the hot shower
Stayed in March 2023
Reviewed: 29 March 2023
Montorius
United Statespoor furniture
location/balcony
Stayed in March 2023
Reviewed: 17 April 2024
James
United StatesNo one was at the desk. No one answered the phone I had to sleep in my vehicle
Nothing
Stayed in April 2024
Reviewed: 3 April 2024
Shandera
United StatesThe door lock on Room #115 was broken the manager inform me that she would come at look at it never came. I had to put something in front of the door to make sure my family would be safe thru the night, a dirty towel was left in the room. The room didn't appear to be cleaned properly. I called to request a room, I was told to go on booking.com. I arrived to check in the Manager told me that she couldn't take my credit card she needed cash money. I tried to cancel the room that I reserved on line and statement informed me that I would be charged for a cancellation fee although , I paid for the room in cash. Please advise
Stayed in April 2024
Reviewed: 5 January 2024
Acquilla
United StatesThere was mold everywhere. The heat didn’t work the light switch fixtures were missing. There was tissue in the toilet. There was no light in the bathroom. The room smelled bad. All the furniture had cigarette burns
Nothing
Stayed in December 2023
Reviewed: 2 October 2023
Ross
United StatesNothing
Nasty
Stayed in July 2023
Reviewed: 2 September 2023
Jignesh
United StatesNothing called reception more the 10 times no response even after 9:00 am
Stayed in August 2023
Reviewed: 21 August 2023
Renier
United StatesThe guest were up all night screaming at each other! Ask for first floor handicap room never got it they put us on second floor.
Nothing 😞
Stayed in August 2023
Reviewed: 6 August 2023
Nikhil
United StatesOne of the worst hotel I have never seen it before, very unclean. The staff is very very bad. No responsive. Bathrooms very very bad - No water flow from sink and Fridge is not working. A/C is very bad
Stayed in August 2023
Reviewed: 15 July 2023
Kirstyn
United StatesIt smelled like a dead body, it was very dirty, and it felt unsafe. I checked in only to leave less than 5 minutes later, and they still charged me!! I asked the guy to please refund me. I wasn’t there long at all.
Nothing at all. The moment I got there I knew I needed to leave.
Stayed in July 2023
Reviewed: 13 July 2023
Harris
United StatesEverything
Yes
Stayed in July 2023
Reviewed: 13 July 2023
Edward
United StatesGraffiti rude front desk attendant
Nothing
Stayed in June 2023
Reviewed: 28 May 2023
Jasmine
United StatesEverything
Nothing
Stayed in May 2023
Reviewed: 21 May 2023
Collins
United StatesThe entire stay was horrible. It was visible prostitution. Roaches spider webs no where to sit garbage. The staff was rude and police were present in the hotel
Nothing
Stayed in May 2023
Reviewed: 17 April 2023
Herbert
United StatesHeavy drug activity and prostitutes everywhere,they approach your car asking for money. This is very scary
There was nothing to like
Stayed in April 2023
Reviewed: 2 April 2023
Courtavious
United StatesEmployee the environment
Nothing
Stayed in March 2023
Reviewed: 19 March 2023
Louann
United StatesEverything, shouldn't be on your site
Nothing
Stayed in March 2023
Reviewed: 19 March 2023
Rhonda
United StatesMy refrigerator leaking water everywhere
Bed comfortable
Stayed in March 2023
Reviewed: 14 March 2023
Darryl
United StatesThe filth.
So badly rundown. Shocking in fact that bookings.com even takes on places like this. It's only saving grace was the sheets were clean. The rest...filthy
Stayed in March 2023
Reviewed: 13 March 2023
Kadin
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 12 March 2023
Angelique
United StatesThe place was very dingy and has a STRONG gasoline smell. There was weird stains on the windows and the doors weren’t even working. Had to change rooms twice and both rooms felt unsanitary.
The office man was very understanding
Stayed in March 2023
Reviewed: 28 February 2023
Tarriney
United Statesthey are remodeling my bathroom was not clean but my room was
it was quite
Stayed in February 2023
Showing 1 – 25
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