The room was not clean at all. Hand prints on the windows and mirrors. White substance on the floors, chairs, and leg stands.

The access to everything

Stayed in May 2024

Staff at check in where rude

Nice and comfy able

Stayed in May 2024

I had to pay a casino fee which was not clear on booking.com the hotel had my name down as "booking.com"

Stayed in May 2024

Enjoy the facility always clean and staff helpful and friendly

Stayed in May 2024

The elevator was slow and the inside hot tub was not hot enough so that made the outside hot tub very crowded. The check in staff was very nice but when I locked my key in the room other front desk staff seemed irritated to give me a replacement also the ice machine on floor 32 didn't work so that was super frustrating to have to use the slow elevator

Loved the room it was beautiful and the view was so amazing.

Stayed in May 2024

Didn’t like that there were no information brochures, giving the times and locations of swimming pool And information on TV channels

Everything was very convenient

Stayed in May 2024

Nice bed and pillows

Stayed in May 2024

The unwrapped glasses in the room .The cabinet door in front of fridge was falling off, lot of scraps on doors and wood work cracked tile. Self serve stations not working Saturday the bar staff very rude about it Friday food was was nasty rude staff when trying to get it fixed. The lay out when they have slot tournament. Blocks the entry way to the casino The check in staff were like WHAT DO you want your bothering me. Tried booking a second night with booking dot com nothing available called the hotel got one more night $50 +. More.

The next day the manager fixed the bad service from the night before The bed was ok. A tad firm

Stayed in May 2024

The unfriendliness of the staff in the Fireside restaurant.

The pool was nice, the room was a little dusty, could use some cleaning.

Stayed in May 2024

Upon check in unknown to me I was charged twice, once by booking for my stay then again by the hotel. Luckily I caught the charge. But… they still expected me to double pay for the resort fee.

Loved the location and the amenities were phenomenal!

Stayed in May 2024

No information about anything. When pool opened / closed nothing about anything as well as no info in the rooms

Rooms were nice and clean

Stayed in May 2024

The furniture is very outdated and worn. I was told shortly after arriving I couldn't have a late check out, which was very inconvenient.

The location was great, and the room was in a nice spot.

Stayed in May 2024

Later in the evening, there were maybe 1-2 elevators working, so that made for a long wait.

The location was fantastic, and the room and amenities were great!

Stayed in April 2024

Tv channels - not a lot of options, and mattress wasn’t so comfortable.

Clean, spacious and the location.

Stayed in April 2024

At one point I was accused by an unknown person of being inebriated and was asked to leave until a manager on the floor spoke to me and realized that I was in no way intoxicated. It was embarrassing but I am glad the upper staff took care of the situation and spoke with me before making decisions that were based on unfounded accusations. I was given a free stay for the trouble and I appreciate them greatly for their accommodating service.

Great location, with the casino on the main floor and something like 24 floors so if you were on the right side you might have a good view of the cozy casino town. Unfortunately mine faced the concrete but my room was so very nice I wasn’t worried about the view. The staff were super helpful and offered to assist me with my luggage. The casino and the dealers and wait staff were all friendly, helpful, and easy-going.

Stayed in April 2024

The restaurants weren’t open majority of the time we were there and it was hard to find food accommodations

The hotel was very nice and the staff was very friendly.

Stayed in April 2024

The buffet open

Stayed in March 2024

Elevators slow and long wait time. Shower handle loose and wouldn’t stay on temp.

Location, excellent easy parking. No smoking.

Stayed in April 2024

nothing

room was nice and cozy. no other problems noted.

Stayed in April 2024

The staff at the hotel were okay basic service. We didn't care for the pillows in the room.

We enjoyed the restaurants and the service by staff members. All the food was very good. Pool was cool. Only place in Blackhawk that allowed families with children.

Stayed in April 2024

No complaints

Beautiful place

Stayed in March 2024

We upgraded to the king spa suit and everything was great except the fireplace did not work.

Fun time, great location, would definitely go again.

Stayed in February 2024

There vending machines were not stocked on our floor

The pool / hot tub

Stayed in February 2024

When we got off the elevator the smell in the hallway wasn’t ver good and then when we got into our room, it also smelled. Other than that, all went well

Stayed in March 2024