Old building and furniture

Good location, ok breakfast and coffee

Stayed in March 2024

Bathroom size

Breakfast

Stayed in December 2023

There is NO air-conditioning in the room ! ONLY a fan in the ceiling ! During hot months some guests may NOT like it . The breakfast is poor. ONLY coffee, a Croissant 🥐 and a fruit. ( Banana/orange ). Can NOT be called breakfast. No dininig room for breakfast, no chairs to sit. NOT a single chair. You must take " breakfast" to your room if you want to sit. Just like during pandemic. ( Pandemic is over guys.........😊 )

Centrally locate. Few minutes walk from Union Square. In the lobby there is free coffee and tea 24/7. Reception was ok with outstanding help of receptionist called Alex.

Stayed in February 2024

Still good value although furniture and heating are old. Easier to fix are some disappointing changes to breakfast, namely no more fruit juice or fresh fruit, less choice in pastries, and not available on all floors. I would rather pay a little more for the room to cover those benefits.

Great location, historical building, and charm. The glass of wine from Fino, availability of teas in the lobby, and good front desk management remain as nice touches.

Stayed in December 2023

However, the hotel is housed in an old building, which gives the room a slightly old smell. The room is also not very spacious, and the bathroom is quite small, featuring a small sink with a table which could be a bit inconvenient. During our stay, we experienced some heating issues, with the room becoming unbearably hot on the third day. While it was not possible to control the temperature, we understand that this was due to the building's old infrastructure. Overall, the hotel has its charms, but guests should be aware that it is an older property with some limitations.

The hotel's staff is friendly and helpful, the location is convenient. Guests can enjoy complimentary hot tea, coffee, water refills, and a light breakfast.

Stayed in November 2023

Bed was shaking and creaking. Room is rather small. Neighborhood has a lot of homeless people and drug addicts

Very friendly staff. Drinks were always available. Nice design. Breakfast was fine, but you have to be early. Restaurant downstairs was tasty

Stayed in September 2023

The free continental breakfast was on floors 3 and 6 and extremely limited and was completely gone on the first morning that the second morning of our stay i had to get up quite early just to get something. Bathrooms are tiny but very clean. Sit on the toilet and had the sink in my face literally. Made it super tight to even stand to pull up pants.I’m 5 ft 9” If opening the windows for fresh air at night you’ll hear lots of noises from either drunk or crazy people swearing and screaming things at all times of the night below. Sleeping was rough although bed very comfortable. It is a neat old hotel and don’t regret staying there at all.

Location was great. In the heart of where all the attractions are. Hilly city but walkable and lots of restaurants nearby.very clean hotel.

Stayed in August 2023

Room was a little cramped with luggage

Location

Stayed in August 2023

The pastries at breakfast weren’t too fresh.

Comfortable beds. Good location. Nice toiletries. Nice coffee.

Stayed in September 2023

Breakfast was a little like the Hunger Games. When we arrived (at 12am after a long flight) we were told to be sure to get breakfast at 7am or it runs out…not a great way to start a vacation! No sleeping in if we wanted breakfast at the hotel. Breakfast included good coffee but small, grocery-store pastries and nothing else, not a banana in sight. I’d suggest either beefing up and being more generous with breakfast or stop advertising that it’s included and let guests relax and not battle over the slim pickings at 7am!

Comfortable bed and clean room, loved the vibe which was like a historic boarding house. Location was good and great food across the street and all around. Tiny bathroom in our room, but just big enough! We had everything we needed and would book again.

Stayed in July 2023

Great Hotel, great location, great staff :)

Stayed in July 2023

The bathroom in my room 508 was extremely small while closet was huge. My husband was supposed to join me, he would have not been able to go to bathroom. I’m thin but tall and had a hard time showering and using toilet.

Everything was clean and neat. Although neighborhood has gotten a little sketchy over last few years. I felt fine. Fino is still great

Stayed in July 2023

Juice and conserves would be nice to have with breakfast.

The breakfast was ok but disappointed there was no juice or conserves to have with the croissants

Stayed in July 2023

The internet connection must be improved. The signal is weak in the rooms, and there is no signal in the lobby. I think the hotel should implement their breakfast by offering a gluten free option or fruit.

The coffee (black coffee) was really good. The bed is very comfortable, and the staff always kind. It's great they offer tea and water in the lobby area.

Stayed in July 2023

Nothing really.

The staff made good effort to help us. Some fruit added to the breakfast trolley would have been nice.

Stayed in July 2023

Didn’t have a fridge or microwave in the room although they did let us use one in the basement

It was in a convenient location that was good value

Stayed in June 2023

Nothing.

Fino for dinner. Jose A and Jose B as waiters. They sre very "polished" in their service skills.

Stayed in June 2023

This review has been hidden because it doesn't meet our guidelines.

the water took a while to heat up. on the day we arrived, we had to call the front desk, who explained to us that the building was old and the water would take 30 minutes to heat up

cozy, great location

Stayed in May 2023

On Monday, there was lot of noise from water pipes and other guests from 6 am, but with earplugs it was fine. The room we got #305 was pretty dark with 2 windows not getting much light.

Communication with the staff was good and timely. They helped us to find an oversized parking and gave us other good tips. Liked the old fashion style of the place. The elevator is super cool! Shower had strong water pressure. We appreciated the cosmetics and hair dryer in the bathroom. Good selection of pastries for breakfast but that was it.

Stayed in May 2023

No small room refrigerator. Would also like a ice machine available on every floor.

Continental breakfast was more than adequate and we loved that it was available on every floor. The Italian restaurant in the hotel is outstanding,

Stayed in May 2023

the bed is too softy

provide the self-breakfast, hot water/coffee for free, and also luggage restored service

Stayed in May 2023

rooms weren’t great but is typical of 3 stars in San Fran. Staff were not friendly compared to other places in the US

good location

Stayed in May 2023

It's a bit expensive for what you get

It's an old hotel but well maintained, rooms are a little on the small side ,you will need to use ear plugs if you are a light sleeper as it can be noisy at the rear of the hotel and their is some street noise ( especially emergency vehicle sirens) if you were to get a front street facing room. But you are central to everything.thier is a shady area not far from the hotel ( street people, homeless etc) we walked through this area a couple of times and had no problems, BUT I wouldn't go through there after dark.if you haven't seen this side of America then you should.

Stayed in May 2023