3121 Palm Way, Austin, TX 78758, United States
#11 of 210 hotels in Austin
Guests' ChoiceBased on 143 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.4
Staff
9.3
Value for money
8.4
Free WiFi
10.0
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End of dialog contentReviewed: 29 April 2024
Sonia
United StatesIt was not easy to get room cleaned on two occasions even when we left by 10 am and made sure light indicating do not disturb was off
Great location
Stayed in April 2024
Reviewed: 18 March 2024
Chris
United StatesN/A
The room we got. They upgraded our room. Close to a lot of restaurants and shopping
Stayed in March 2024
Reviewed: 7 March 2024
Yvette
United StatesThe tv did not have netflix option. No smart tvs available
The convenience
Stayed in March 2024
Reviewed: 26 February 2024
Ross
United StatesWe loved the coziness of the hotel and also the location. The experience with our dog was a wonderful one!!!’
Stayed in February 2024
Reviewed: 26 February 2024
Dave
United StatesNothing
Location
Stayed in February 2024
Reviewed: 19 February 2024
Robert
United KingdomNothing
Friendly staff, comfortable rooms and great location.
Stayed in February 2024
Reviewed: 15 January 2024
Adriana
United StatesPricing of the restaurant food.
I love the architecture and style of the hotel.
Stayed in January 2024
Reviewed: 22 December 2023
Joseph
United StatesFriendliness of staff!
Stayed in November 2023
Reviewed: 4 December 2023
Gracie
United StatesNothing
Everything
Stayed in December 2023
Reviewed: 4 December 2023
Voigt
United Statesthis place is a home away from home very very friendly, extreme customer orientation, excellent service orientation, elegant but simple design and the people truly make a difference cannot wait to come back!
Stayed in December 2023
Reviewed: 3 December 2023
Doretta
United StatesIn a very noisy area. I had to move rooms due to very very loud club noise, that the staff said would last until 2am.
Beautiful property. I didn’t get to explore a lot was there for one night for a work trip.
Stayed in December 2023
Reviewed: 6 November 2023
Alia
United StatesLocation is excellent. Very friendly crew and well maintained hotel .
Stayed in November 2023
Reviewed: 16 October 2023
Paul
United StatesBeautiful property and amazing staff. Perfect location
Stayed in October 2023
Reviewed: 19 August 2023
Lance
United StatesStaff was extra friendly and pleasant to work with.
Stayed in August 2023
Reviewed: 15 August 2023
Joy
United StatesBeautiful
Stayed in August 2023
Reviewed: 27 July 2023
Diane
United StatesNothing
Everything
Stayed in July 2023
Reviewed: 20 July 2023
Paul
United StatesElevators could use a louder ping to announce arrival of a car. I wish the hotel had included a hot tub.
Very convenient location, beautiful design and architecture, spacious room and unique round pool. We were impressed with all of the staff with whom we interacted, particularly Kenyan at the pool and Cameron at the main bar. We will definitely return!
Stayed in July 2023
Reviewed: 8 July 2023
Ana
United StatesCustomer service was not very good, employees were not very helpful.
Hotel restaurant was good and convenient. Rooms were clean and comfortable, bathroom was very clean. Location is excellent with shopping and dining right outside of the hotel.
Stayed in July 2023
Reviewed: 6 July 2023
Arun
United Stateshigh service standard and fresh ambience, quiet, located in The Domain, restaurant
Stayed in July 2023
Reviewed: 23 June 2023
Chris
United StatesReally nothing
Amazing hotel, wonderful attentiveness and service in an unmatched location right in the heart of The Domain, Austin. And they’re dog friendly!
Stayed in June 2023
Reviewed: 30 April 2023
Loren
United Statesroom and turn down service only came once. Not sure why.
loved the Domain it was hip enough for my teens to get boat loads of Insta pics and mom to shop and have a drink!
Stayed in April 2023
Reviewed: 11 April 2023
Arielle
United StatesThe price is a little high compared to other nice austin hotels but we were super happy with the experience so it ended up being worth it.
The staff at the hotel went above and beyond - every person we met exceeded our expectations. We were checked in early, one of the front desk staff treated our son to a toy, the restaurant staff got us everything we needed, the bar staff helped us have a great time, the valet always got our car speedy and we’re super friendly. Our room was perfect for a family with a toddler. Every day the hotel left us little treats and water in the room. The location was great for anyone who wants to stay in north Austin… houndstooth coffee, culinary dropout, bakery lorraine were all a short walk away and great. Beds were great. Shower was great. We didn’t use the pool since it was a rare cold moment in Austin. Cannot say enough good stuff about there staff.
Stayed in April 2023
Reviewed: 5 April 2023
Ludivina
United Statesclose to shopping
Stayed in April 2023
Reviewed: 6 February 2023
Judy
United StatesNeed better TVs and a spa
Stag location and room were great except no smart tv. We were stuck in hotel because of ice storm. No spa and fitness facility is just ok
Stayed in February 2023
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