239 Central Ave, Hot Springs, AR 71901-3527, United States
#87 of 119 hotels in Hot Springs
Guests' ChoiceBased on 2661 hotel reviews
6.9Cleanliness
7.3
Comfort
7.4
Location
9.1
Facilities
6.8
Staff
8.5
Value for money
7.2
Free WiFi
7.3
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End of dialog contentReviewed: 29 April 2024
Rocio
United StatesThe shower , looks dirty
Good location and like the live music
Stayed in April 2024
Reviewed: 29 April 2024
Vera
United StatesThe bathrooms sorely need updating. The ceiling was peeling, tub had rust spots around the drain and the sink had no vanity, so no place to set toiletries or toothbrush. Not cool, but we accepted it because it was modestly priced for a property in the midst of a touristvattraction.
The grand entryway captured the majesty of a bygone era. Live music had the place hopping on a Saturday night. Very fun vibe. The pool and hot tub area, though in need of a little renovation, still was great. Superb location in the heart of Hot Springs. Clearly this was a majestic property in its heyday, and they have begun an extensive renovation.
Stayed in April 2024
Reviewed: 28 April 2024
Karen
United StatesOur carpet was filthy in our room. Actually sticky. The grout and shower needs to be repaired. It looks very gross. Parking was outrageously expensive.
Location was great. Beautiful lobby and reception.
Stayed in April 2024
Reviewed: 27 April 2024
June
United StatesRooms weren’t tidied up daily
Historic Building and Location
Stayed in April 2024
Reviewed: 26 April 2024
James
United KingdomBeautiful hotel. But I was locked out of my room as nonpayment taken. I was told I made payment. Then got locked out. It was sorted pretty quickly.
Stayed in April 2024
Reviewed: 25 April 2024
Lekeia
United StatesLady at the front desk at check in was rude and argumentative.
Location
Stayed in April 2024
Reviewed: 19 April 2024
Z
United StatesThe hotel needs a lot of fixing, first two night heard the next door so loud with the bed banging in the wall and scream of a woman while they're having sex. And then next morning day, woke up at 5am with the same thing. They probably need to put the bed into the different side of the wall since it's not double walling.
The hotel is historic, so many activities and in the heart of National Park.
Stayed in April 2024
Reviewed: 17 April 2024
Billy
United StatesUnder renovation, so the rooms were not updated. Carpets stained. Bathroom lighting low
Location, history
Stayed in April 2024
Reviewed: 15 April 2024
Lloyd
United StatesLocation
Pre paid only to find more add on cost
Stayed in April 2024
Reviewed: 12 April 2024
Lisa
United StatesMy room wasn’t as clean as it could have been. The hotel was busy and old, so I wasn’t expecting perfection. I had a nice stay.
Location in the middle of town
Stayed in March 2024
Reviewed: 8 April 2024
Debra
United StatesThe extra costs not mentioned in the booking.com listing. $30 a day parking and $15 a day resort fee. Plus if you want to use the spa and bathhouse you need to book well in advance for your dates to visit.
I was right in the center of town.
Stayed in March 2024
Reviewed: 7 April 2024
Mike
United StatesAfter I paid total price through booking.com they charged me $30 parking , $15 resort fee , $15 room tax ,& $7 convenience fee per night
Location
Stayed in April 2024
Reviewed: 6 April 2024
Kay
United StatesExpensive parking, room doesn't have ac or anything, it was stuffy. Don't expect a heated pool. The doors to the rooms can be tricky to open. Good luck with that.
The staff was great. The beds were comfy. Good location
Stayed in March 2024
Reviewed: 5 April 2024
Gabriela
United StatesEvery door was hard to open, the bathroom in our room was very outdated and was hard to close the door to have privacy, that was a problem since I was staying with a couple of friends. Also, the water in the tub would drain extremely slow and you had to to shower with retained water in the tub!
The location is great, there is a charm about the hotel that’s appealing.
Stayed in March 2024
Reviewed: 4 April 2024
Danie
United StatesParking. Their parking garage is very small so you have to use a parking garage at your expense pense.
Location was good. Couldn't eat breakfast due to major shortage in staff. Had to go somewhere else.
Stayed in March 2024
Reviewed: 4 April 2024
Susan
United StatesParking ,hidden charges, parking is crazy expensive. Question the charges
Location history comfort
Stayed in April 2024
Reviewed: 3 April 2024
Jeff
United StatesI know they are doing restoration on the outside but they need to work on the rooms. The carpet was horrible. Very dirty. The rest of the room was good. The shower door wouldn't stay closed. As many rooms as they have they could clean the empty rooms
The old hotel was great. Like walking back in time. I
Stayed in March 2024
Reviewed: 2 April 2024
Roland
United StatesRooms are old and dated
Great location
Stayed in March 2024
Reviewed: 1 April 2024
Tim
United StatesRomeo was very polite when I checked in. Very courteous and informative about letting me know about any additional cost charged to my card for incidentals and lost keys. Overall a really nice interaction with check in.
Stayed in March 2024
Reviewed: 31 March 2024
Gregory
United StatesTwo nights the parking garages charged me double.
I love, love, love your hotel. The history, the old pictures, rooms, staircases, elevators, and everything else is so cool. The location is right where I wanted to be; I could spend hours and hours just walking through all the rooms and looking at all the doors, hallways, and furniture. I could go on, but I won't. Even though the whole experience was just so wonderful. Also, during your renovation. I hope you keep as much of the old history as possible.
Stayed in March 2024
Reviewed: 29 March 2024
Enquist
United StatesIt could of been cleaned more thoroughly.
It's historical and unique.
Stayed in March 2024
Reviewed: 26 March 2024
Maria
United StatesMore softer deeper bed and covers
Stayed in March 2024
Reviewed: 25 March 2024
Farley
United StatesLocation
Location
Stayed in March 2024
Reviewed: 25 March 2024
Chris
United StatesNo good place to park to check in. Only parking available was charged. Had to request new toiletries for the second day
The location and history
Stayed in March 2024
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