I see a big kacarach and alevators taking long time long line and stop working and some people get stuck

Close to all stores

Stayed in January 2024

Nothing

Stayed in January 2024

Forced valet parking. Charged for $50 for parking. The restraunt below plays loud music. Not possible to sleep before 10pm. Facility is old.

Great view. Great location.

Stayed in January 2024

Not enough eatery's around the hotel.

Position is great for children and not too busy for children.

Stayed in January 2024

The hotel equipment has seen better days. Some of the outlets in the room do not work, windows are not tight so on windy days some air gusts do get inside and doves are annoying while chilling on the lanai.

The location of the hotel is phenomenal, only 20 meters away from the Waikiki sandy beach. Upgrade to beachfront was absolutely worth it.

Stayed in January 2024

nothing

great location and good price with modern facilities

Stayed in January 2024

Parking was 55 bucks a day. They should quote that during the reservation. The valet expected you to tip every time you came and went and stood there with your car keys in hand waiting for money.

Location was good. But alot of homeless nearby and shady alley ways if your walking around

Stayed in January 2024

The hotel has no noise cancellation or noise isolation at all. You can hear virtually everything from the neighbouring rooms and also from the very noisy Waikiki main street. I used earplugs but even with this it was very molesting. If you are not sensitive for noises then ok, if you are bad sleeper better choose other hotel.

Perfect location, close to the beach, beach amenities in the room price, the zoo at the next corner, the staff was very nice and friendly. Basically is a good hotel by American standards. The hotel was recently renovated.

Stayed in January 2024

Self-parking and laundry are not available, and valet options are pricey and less convenient.

It is a great location, across the street from the beach. The hotel is close to many restaurants and attractions. The room is spacious and the front desk staff were helpful. The complimentary beach chairs, umbrellas etc from the Beach Candy were very convenient.

Stayed in December 2023

No glasses or cups in the room however there was bottled water and 2 paper cups for coffee but 2 glasses I thought would be standard

Location was great

Stayed in January 2024

The room was small and gave me a "motel 6," vibe at best. Place is advertised as being renovated, however the upgrades had to be done as cost efficient as possible. The room was stuffy and smelled molded. Baseboards looked to be damaged by water and warped! Multiple toilet issues in the early am and "engineering," too their time getting to the room to resolve the problem. If you stay at this hotel and book tours, you will be the last guests picked up and will get the worse seats on the tour busses or no seat at all.

The location was great. Lots of food and shopping options within walking distance. Beach within walking distance, across the street from the property. Hotel guests are allowed to rent chairs and other beach necessities for being a guest. Great restaurant on property, great food and friendly staff.

Stayed in December 2023

The elevators :-) they run absolutely inefficient with llong waiting times and almost empty cabins

Great location, nice staff, eco-friendly operations

Stayed in December 2023

We would have loved to get a room on a higher level. We didn't get it even though we requested it a couple of days prior to our arrival.

Extremely good location with a full ocean view room. Great place to stay. Proximity to the beach and restaurants. Loved the way the hotel provided aluminum water bottles for the entire stay reducing plastic usage.

Stayed in December 2023

The rooms are comfortable and clean but for a family of four who plan to do some island hopping… not much room for suitcases :)

Location is amazing! And for the price - unbeatable.

Stayed in December 2023

Staff was phenomenal and location was great

Stayed in December 2023

See above

Waikiki is very expensive and this hotel is quite dated, so I felt it was a lot especially for an Australian having to pay in USD. The water bottles are a great idea, as are the refillable toiletries. Well done on that. Breakfast was limited and no good for vegetarians. Indeed food in the restaurants also Pretty hopeless for vegetarians. But location is first rate, staff are also first rate.

Stayed in December 2023

Location

Stayed in November 2023

Room service is not a daily occurance - no refil of tea and coffee. It has to be requested or you chase down the staff if you see them on the floor.

Right across from the beach. Lovely view for sunset, from balcony. Water stations to refill your own drinking bottles.

Stayed in November 2023

parking was pricey.

Cleanliness, friendliness, view.

Stayed in December 2023

It wasn't too hot so no need for air conditioning in the room but withe the open windows it was very noisy from the a/c all around. The rental place for beach gear is at the hotel, so everything needed to be carried across the street.

You can't beat the location on Kalakaua Avenue right across the street from Kuhio beach. Grat ocean view, even from the side. Loved the water fountains and complimentary water bottles for refilling. Breakfast at the hotel at least once is a must for the view. Complimentary credits for beach gear.

Stayed in November 2023

Pool was freezing

Great location good price

Stayed in December 2023

confusing elevator calling system with unclear benefits. dated bathroom fixtures.

convenient location while in town for the Honolulu Marathon.

Stayed in December 2023

The carpet needs to be updated in the entire hotel! Tea/coffee facilities could be more thought through (enough for the duration of the stay; no milk in the fridge, just creamer in a packet, some reusable spoons to be more eco friendly). The doors didn't seem to close very securely when you left the room for the day. (The locks rattled and there was a gap between the door and the frame) These are all small things but if fixed could make a good stay into a great one!

Staff at the front desk really went the extra mile. They gave us early check-in after a long flight which was really appreciated. They also helped us print and scan some documents. Views from Ocean Front room were spectacular.

Stayed in December 2023

Can't really think of anything. Maybe an included winning lottery ticket? LOL

We upgraded to an oceanfront room. Worth the extra. A big thank you for the Philipina lady who kept our room fresh & clean on the 8th floor + plenty of coffee!

Stayed in December 2023

The lack of glasses, plates, cups and cutlery. Also the lack of a restaurant although Tikis was very nice it would be helpful to be able to charge back to your room.

The location was great and the staff were always very helpful

Stayed in December 2023