My “room service” experience was awful!

Good price and nice room.

Stayed in May 2024

Some of the staff were not very welcoming. Most were great except for one barmaid and one hotel desk clerk. They weren’t ugly just not welcoming.

Very clean Visited for a concert and was very happy with the sound quality and almost every seat is a good seat. Small venue

Stayed in April 2024

Casino, Sportsbook restaurant

Stayed in April 2024

There was no microwave or fridge.

Stayed in March 2024

I booked a king size bed. While checking in, I was asked why I was attending. I said for a concert, then the employees spoke to each other and mentioned a room change. Once I arrived in the room, I had 2 double beds. Not the king I booked and paid for.

Great facilities. The Event Center is a perfect venue for smaller concerts.

Stayed in February 2024

I enjoyed it all.

Beautiful hotel and very enjoyable time there.

Stayed in December 2023

Location and parking was confusing.

Everything except the location and parking locations.

Stayed in December 2023

getting to the lobby !! was a chore !

Stayed in December 2023

The buffet was not as expected … rice was hard with the chicken gumbo , hush puppies and dipping sauce tasted like a chemical / maybe spoiled .. our waitress for buffet was good but the rest of the crew seemed like they didn’t care and were too busy laughing and joking to even worry about anyone else . Really couldn’t get a drink while we played slots on the floor . Not enough help ???

Stayed in September 2023

Poor signage to get you to the hotel lobby. The main cafe did not have enough selection of items. Decided to go with a pizza and it tasted like it came from a cardboard box. My husband ordered baked chicken and it was terrible…dry and very bland. Several things that we would have chosen were out of stock.

Liked the design.

Stayed in September 2023

I know issue

Didn’t eat

Stayed in August 2023

No breakfast was had.

Stayed in August 2023

The pillows weren’t very comfortable. The location is way out.

The room was very nice. The tv in the bathroom was pretty cool.

Stayed in June 2023

location. I only got to see the parking lot from my room. TV in the mirror was cool, but super fuzzy and hard to see. I asked for special accommodations for a romantic birthday. Booking.com emailed me and said the hotel had accepted my accommodations at no extra charge, however, nothing special was done.

The rooftop pool was by far the best part. Loved the convenience of the restaurants in the hotel. It was a nice room, my sister in law had a suite a few floors down that was HUGE and so pretty.

Stayed in June 2023

friendly staff cleanliness

Stayed in June 2023

close to work bed very comfortable nice bathroom good coffee

Stayed in June 2023

Everything

Nothing

Stayed in June 2023

No mini fridge or microwave in the rooms and no where to warm food or refrigerate anything. The meals were pricey so my money went down the drain. We eat on portion control but saving anything for later was not a option. The mattress was not comfortable AT All… The lighting in the room and bathroom was dim yellow lighting. I get it fits the theme but not good for getting dressed and doing makeup. Need to update the lighting and the print on the carpet was fading too nice of a place for that. House keeping was very basic. We don’t keep a messy room at all. They literally just spread the bed without putting the throw pillows back on. they left them on the floor. They Emptied the trash and restocked the towels and mini toiletries. The pool is on the rooftop so the sun beams. All the lounging was cute and comfortable but nowhere for shade so that made it almost impossible to relax out there. The only covered parts are the cabanas. We stayed too many nights to rent one every day. It’s the simple things…Nice hotel but if they fix these things it would be 5 star. None of this would stop me from staying again but this is my honest opinion to make a great place greater!

The fireplaces everywhere. You can sit and talk by a warm fire. The place is beautiful. The staff was friendly. Everything was so easy going. The roof top pool was amazing and never crowded the whole weekend.

Stayed in May 2023

Asked for 50$ deposit ,do not know why. Promised to make a refound after 24h .

Stayed in April 2023

The view from my room was horrible. I still haven't received my $50 fee that was supposed to be reimbursed at checkout.

Everyone was extremely nice and courteous at the resort.

Stayed in April 2023

I didn’t like the restaurant choices

I liked the service

Stayed in April 2023

The restaurant being open past 10 pm. We arrived to the hotel late and had to “search” for the restaurant. Limited choices at that time of night

We ate a late supper. I ordered waffles. My husband ordered the burger. My husband enjoyed the burger

Stayed in March 2023

Room wasn’t clean, furniture dirty, bathroom floors dirty, bathroom vanity in need of maintenance

location, quiet

Stayed in March 2023

that sports bar really needs to Improve their food quality. it also shouldn’t take an hour to get served food in a place that’s not busy.

the room and the casino were very nice.

Stayed in February 2023