Choice of breakfast items. We went down around 8am and alot of the bins that held the breakfast items were empty.

Very clean and beds were comfortable

Stayed in July 2023

Loud and dirty

Nothing

Stayed in July 2023

The pool is super small and there were so many kids in it that my little kids were hurt multiple times, we finally left after 30 minutes because it wasn’t safe. Also, the breakfast that was offered in the morning was terrible. The only cereal was Raisin Bran (my kids won’t eat that), the pre-made jimmy deans sandwiches were so hard you couldn’t bite into them, they didn’t have any fruit to offer but pears, again that is an issue with small children.

Location was great.

Stayed in June 2023

Staff don’t like 3rd party bookings, so we have issues every time we use Booking. Didn’t fully check us in because they said you hadn’t paid them yet. Staff came into our room with their own card while I was sleeping. Then they called my cell phone just before midnight and woke me up to say they didn’t have a room for us. I said we were already there. They had no idea! EVERY.SINGLE.TIME we stay there, our room cards only work one night. They ALWAYS have to redo them the second night. Breakfast wasn’t fully stocked the first day, and it wasn’t ready at all the second day (warm foods).

No carpet. Comfy beds.

Stayed in June 2023

The towels were stained. It looked like blood. That grossed me out.

Improved breakfast, friendly and helpful staff

Stayed in February 2023

no complaints

clean rooms, friendly staff, convenient to I-70

Stayed in November 2022

The air conditioner/fan was so loud that we couldn’t sleep with it. We were too warm all night.

The breakaway good. Great coffee. It was ground and brewed in the machine. Best hotel coffee ever!

Stayed in November 2022

We paid through Booking.com, but the hotel also charged us inappropriately but the manager refused to credit the amount back to our card. So we called corporate and our credit card company to refuse payment of that incorrect charge. The very MEAN, HORRIBLE, and a few other bad names manager told me to call Booking.com. I tried, could not get through but she should have taken care of it since it was their mistake, not bookings, but she refused and then she hung up on me instead of correcting their mistake. When we checked in, whoever as at the desk confirmed we had already paid so it should not have been an issue but the HORRIBLE manager refused to provide proper customer service and take care of their mistake.

Stayed in October 2022

I had to pay at the counter, even then I have paid the same fee through Booking.com. Then I have o ak for refunds later.

Ok facility

Stayed in September 2022

The manager and crew were not the friendliest. A little customer service would be an added plus. We were there for a afternoon family wedding and there was a $30 charge to get in before 3pm. Seemed excessive for a Friday afternoon, as I doubt they were full the night before. The breakfast amounted to grab and go cereal bars, fruit, yogurt and a less than desirable Jimmy Dean breakfast biscuit.

It was new and clean with few extras.

Stayed in September 2022

location was great

brand new and very very clean

Stayed in August 2022

Rooms are very small for the price and there were very few breakfast items.

Beds were comfortable and shower.

Stayed in July 2022

The rooms were to small

It was clean

Stayed in June 2022

Na

Excellent

Stayed in June 2022

The tv did not working correctly. No pairing to get to Netflix or Amazon. TV’s need replacing or fixing. So no movies For the price is this place I expect everything in working order. I was supposed to get a refund of a few dollars but have not received it yet.

The staff was great. Very pretty colors the breakfast had a lot of choices..

Stayed in May 2022

New staff, but understandable training takes time

No pets

Stayed in May 2022

Our only complaint is there was no whole wheat bread for toast but we realize you have to limit things somewhere or your expense will be more.

We liked the lack of carpeting in the rooms, minimalistic approach to furnishings but everything we needed and everything was comfortable and quiet. The breakfast had nice choices.

Stayed in April 2022

there was only 2 entrances and they were essentially next to eachother anyways.

i enjoyed the layout of the halls and rooms, it seemed to help keep the halls quiet and I appreciated that. i also appreciate that they allowed cats as I think they may be the only one in Hays, and cats are family too. can’t leave them behind with the move :)

Stayed in April 2022

Nothing that I could think of for us.

The AVID Hotels are what I would consider a no frills hotel with all the basics that most travelers need to be comfortable. The rooms are extremely clean with comfortable beds and pillows. Nice TVs, plenty of USB outlets, clean bathrooms. Eco friendly with minimal waste and most things recyclable. Friendly staff, nice buffet breakfast with several choices.

Stayed in April 2022

Rooms were small

This was a great hotel and value

Stayed in March 2022

A couple things. -We have to do work on our trips in the morning & the music in the lobby was so OBNOXIOUS & news on TVs we couldn’t stand it. Choose chill music! -We didn’t sleep well because the mini fridge popped & cracked loudly all night & we tried turning on the fan or ac & that was even louder like an airplane taking off. -Hand soap & conditioner not refilled in bedroom bathroom. -blood on sheet I would have rated this hotel a 10 if it wasn’t these couple things.

It was up to date, clean, visually appealing, organized.

Stayed in March 2022

no coffee pot. no ice on the floor. no microwave. bad refrigerator. no dresser drawers. filthy tile grout in bathroom. have to wait in line at the check in/out counter just to buy soda,tooth paste and chips. at half the price not a good value.

staff

Stayed in February 2022

VERY loud hotel. The rooms were like being in an echo chamber. Even if we whispered, the sound reverberated. The fan in the bathroom roared like an outboard motor. We could hear every sound made in the room upstairs.

Staff was very accommodating. Breakfast was above average.

Stayed in December 2021

bed too high for handicapped and too soft to get in. too noisy

Stayed in November 2021

Everything. Excellent a

Stayed in October 2021