837 2nd Avenue, Midtown East, New York, NY 10017, United States
#171 of 418 hotels in New York
Guests' ChoiceBased on 196 hotel reviews
8.4Cleanliness
8.8
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.9
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 22 March 2024
Frequent
United StatesN/A
Amazing layout, great location & incredible staff!
Stayed in March 2024
Reviewed: 14 March 2024
Ayelet
IsraelThe bed was too soft, a very low-quality mattress, and access to the bed only by climbing. The room was too small and tight - no chair, no table, no place to open a laptop!
Location Cleanliness
Stayed in March 2024
Reviewed: 12 March 2024
Leonardo
ItalyThe hotel is well located and serviced with all amenities needed for a short/medium stay. The location is top, walking distance from most of the top tourist attractions.
Stayed in March 2024
Reviewed: 10 March 2024
Hannah
United StatesAbsolutely everything. Beds were extremely comfortable. Staff were amazing and so helpful
Stayed in March 2024
Reviewed: 4 March 2024
Anna
United States1. It was basically like sleeping right on the road. Very loud, poor night of sleep. 2. There was no hot water in the evening; and because it was after the hotel staff left, there was no way to fix it. Water was lukewarm in the morning (not comfortable). 3. Complicated check-in, too many messages and weird asks for information like a copy of my id to be sent online (which I did not do.) 4. I did not like that there is no hotel staff around at night. No recourse if there is any problem.
The amenities were great. I checked in right before a meeting and needed a clothing steamer stat, which they had!
Stayed in February 2024
Reviewed: 20 February 2024
Divine
SingaporeReceptionist not too helpful, limited staff availability time, no easy abd fast way to comm with reception
Pretty lobby
Stayed in February 2024
Reviewed: 19 February 2024
Nikos
Greecewe only stayed for one night and didn't spend much time in the room, however the room is too small to open luggage and move around.
Great location and super clean room. the check in was super easy.
Stayed in February 2024
Reviewed: 19 February 2024
Charles
United StatesThere was a lot of noise. Nevertheless, I am not sure if they can improve this, because of the hotel's location.
Great value for money, and very clean!
Stayed in February 2024
Reviewed: 26 January 2024
Mayra
United StatesNothing that I didn’t like
The design and cleanliness
Stayed in January 2024
Reviewed: 22 January 2024
Elisa
United StatesSince it is located in a Main Street it is very loud outside and the windows are thins so you can listen to everything. Also all the rooms are very close to each other and the walls are thin. You can listing to EVERYTHING that is happening next door.
I like how clean the hotel and rooms are. The hotel is very cute, and even thought the rooms are small they are perfect for one or two.
Stayed in January 2024
Reviewed: 28 December 2023
Paul
United StatesThe walls of your room are a little thin, but it isn’t too bad.
For a couple traveling on a budget this was an excellent alternative to a hostel. It was affordable, private, and put together well. Everything we needed was provided to us. The location is also excellent. (Unlike one reviewer I saw, we had no issue with the hot water).
Stayed in December 2023
Reviewed: 24 December 2023
Nico
United KingdomThe organization of the room is quite nite and It’s run very well I recommend this place to anyone
Stayed in December 2023
Reviewed: 18 December 2023
Onur
NetherlandsWifi and tv connection was often broken. Lacking full time staff support for fixing these issues.
The beds were comfortable.
Stayed in December 2023
Reviewed: 14 December 2023
Dave
United KingdomConvenient to NY as well as all the top marks
Stayed in December 2023
Reviewed: 11 December 2023
Paola
United KingdomModern and well located.
Stayed in December 2023
Reviewed: 10 December 2023
Emiley
United StatesThe room was a a lot smaller than the picture
Great location for the price!
Stayed in December 2023
Reviewed: 1 December 2023
Gerson
CanadaThe price was too high for what it was (I paid at least 20% more than my friends who stayed at the Fairfield with colonial breakfast included). But I thought I was getting a proper hotel with a somewhat spacious room, with some view, some amenity, perhaps an optional breakfast — there was nothing. It was a shoebox with the worst mattress I ever slept on, a plastic shower curtain too low and getting into the shower box, a bathroom sink the size of that on an airplane, a noise mini bar and a broken window curtain that was supposed to be motorized but didn't work and couldn't be lifted manually (getting my head behind it revealed a frosted glass window so you couldn't see inside the window of the room next to you, the only view you had, a few feet ahead). To top it all, there's no room service and no front-desk.
The decor wasn't bad.
Stayed in November 2023
Reviewed: 30 November 2023
Lucas
United StatesVery noisy. Street noise all night and also sounds from other rooms.
Very clean. Friendly staff upon check in.
Stayed in November 2023
Reviewed: 28 November 2023
Letina
AustraliaJust a lot of messages to confirm check in.
In a tiny space you had everything- tv, auto window blinds, bags taken to the room, checking details clear even though I didn’t want to leave my ID online…. They were most helpful . Plus they are helping with some packages that didn’t arrive Ontime.
Stayed in November 2023
Reviewed: 22 November 2023
J
United StatesI have traveled widely but never paid so much for so little. I will not be doing this again
Handy enough: a slight compensation for the very little that the premises offered.
Stayed in October 2023
Reviewed: 16 November 2023
Rizzy5
United StatesThere were no staff on the second day when I checked out. One of the maids showed me where I could store my luggage until I left the city later in the day. Upon returning to the hotel, there was no one to let me in to retrieve my bag. I rang the doorbell multiple times, but no one answered. There was also no phone number to call. After waiting outside for 15 minutes, another guest let me in.
The location was great and withing walking distance to many resturants and attractions. The room was small, but designed well. The bed was super comfortable and the linens smelled like fresh laundry.
Stayed in November 2023
Reviewed: 13 November 2023
Rebecca
United KingdomRoom is just too small for 2 people, we also missed natural light coming into the room. Poor value for money considering size of room.
Super clean and a really comfortable bed. Staff were always friendly and polite.
Stayed in November 2023
Reviewed: 6 November 2023
John
United StatesGreat experience. Very cozy and cute!! Prefer for a romantic getaway…
Stayed in October 2023
Reviewed: 30 October 2023
Evan
United StatesReview: For the price of $100 per night, the accommodations would have been acceptable. However, at $330 per night, it falls short of expectations. The noise level inside the room was significantly loud, measuring at 65db. The constant sirens from outside only exacerbated the situation. While the room's size matched the advertisement and was indeed comfortable, its smallness was still palpable. On the positive side, the staff members were friendly and welcoming. However, a major downside was the lack of secure luggage storage for guests arriving early or departing late. This is a significant inconvenience, especially for travelers with time gaps between check-out and their next destination.
Stayed in October 2023
Reviewed: 27 October 2023
Yesica
United StatesI can't say one thing I didn't like because it was perfect !
I really loved the room that we stayed it has exactly what you need. The room was very good set up and clean . Excellent for a short stay
Stayed in October 2023
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