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Reviews of Bay Hotel 2 stars

128 Jones Street, Tenderloin, San Francisco, CA 94102, United States

#218 of 223 hotels in San Francisco

Guests' Choice

Review score

Based on 231 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.6

  • Location

    5.1

  • Facilities

    5.6

  • Staff

    7.0

  • Value for money

    6.0

  • Free WiFi

    6.4

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Showing 1 – 25

  • Reviewed: 3 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    What I didn't like Is that one of the Mexican Housekeeper was rude. She try to come in my room without knocking and my daughter was on the otherside of the door. On the 3rd floor The people above me where Banging on the floor and wall. And there is a lot of druggies on that floor being loud at night. Owner and wife is nice

    That the owner and his wife were every sweet, Updated me to a room with a bathroom.q

    Stayed in March 2024

  • Reviewed: 19 December 2023

    5.0
    Central hotel, they took 20$ deposit on my arrival. To hold luggage for 3 hrs after checkout, and for housekeeping to cl
    • Leisure trip
    • Solo traveller
    • Queen Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No elevator.

    It was central.

    Stayed in December 2023

  • Reviewed: 3 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Only issue I had was that I had to wait for my room to be cleaned when I arrived at check in time.

    Pleasant stay and owners let me drop my bag in the office as I arrived early!

    Stayed in October 2023

  • Reviewed: 30 August 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • Queen Room with Shared Bathroom
    • Stayed 1 night

    The soundproofing of the room wasn't very good, I can hear the people from the next room talking. And the street around the location is a bit messy.

    The staffs are really nice, they provided the luggage storage service. But overall it was a pleasent staying.

    Stayed in July 2023

  • Reviewed: 31 March 2023

    4.0
    Too much street noise
    • Leisure trip
    • Group
    • Queen Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    A coffee pot in room

    Stayed in March 2023

  • Reviewed: 8 February 2023

    4.0
    I would never stay here. Not even if I was paid $100 per night
    • Leisure trip
    • Solo traveller
    • Queen Room with Private Bathroom
    • Stayed 4 nights

    Once you take a walk up the stairs you immediately realize what kind of property you have purchased for the night. There is a public shower for rooms that do not have showers within them. The room smelled of cigarettes and there was trash, dust, and the bed had a simple sheet with no cover. The bed wasn't even attached to the head board. I'm 6'4'' , the "queen sized bed" was actually a full sized bed and I couldn't not fit. That's false advertisement. There were cigarettes in the window sill. The TV was not functional. I had to leave immediately.

    Service was quick and I was able to check in with ease.

    Stayed in February 2023

  • Reviewed: 5 December 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room and the bathroom was dirty. Super noisy.

    Stayed in December 2022

  • Reviewed: 7 November 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bath

    The comunicativo was not good in the check-in. Room ok, bath a disaster, it was really not clean.

    Stayed in October 2022

  • Reviewed: 2 November 2022

    4.0
    cheap go for it comfortabilitu don’t
    • Leisure trip
    • Couple
    • Queen Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    small and in the ghetto felt like a high priced hostel

    staff was trash and overpriced parking close

    Stayed in October 2022

  • Reviewed: 26 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Room was small but clean

    Stayed in October 2022

  • Reviewed: 3 October 2022

    6.0
    • Leisure trip
    • Couple
    • Queen Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 25 September 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There is no air conditioning and the room is hot, there is a fan but barely does much. Bed was hard with only two thin pillows. There was a large gap between the floor and the bottom of the door to the hallway. It is not a sound proof room and you could see the hallway light coming through all night.

    The blinds were dusted and TV was big. Disposable toothbrushes

    Stayed in September 2022

  • Reviewed: 5 September 2022

    5.0
    what you paid what you get
    • Leisure trip
    • People with friends
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Despite being a few blocks from Union Square, there were homeless people outside the hotel and along the street. I did not feel very safe walking at night

    Very nice staff!

    Stayed in September 2022

  • Reviewed: 5 September 2022

    5.0
    Sufficient.
    • Leisure trip
    • Family with young children
    • Queen Room with Private Bathroom
    • Stayed 9 nights
    • Submitted via mobile

    1. Room had no central cooling. Common for SF but still, it was 85° at night. At least there was a fan even if it was sub par it was just enough to sleep. 2. everything was diluted. Literally. From coffee to shampoo. Everything is about 20% potency. 3. Towels small and scratchy. Toilet paper was thin and cheap. 4. Area was tenderloin. Don't get it wrong. Definitely shady. Not nearly as bad as summer 2020 or 2021. I wasn't afraid to walk outside at night this time.

    Friendly staff. They lived there so coming in late or Early didn't really matter. Bedding was good.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    4.0
    Disappointing
    • Business trip
    • Group
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Rate

    Stayed in August 2022

  • Reviewed: 15 August 2022

    5.0
    Fair but could be cleaner.
    • Leisure trip
    • Couple
    • Queen Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Room and fridge could be cleaner.

    Good desk service.

    Stayed in August 2022

  • Reviewed: 13 August 2022

    4.0
    It was not i expected of. Its in a very loud place, bathroom smells cigarettes i dont know why. the hallway smells toile
    • Leisure trip
    • People with friends
    • Two Double Beds With Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Almost everything

    the microwave and fridge

    Stayed in August 2022

  • Reviewed: 13 July 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room was tiny, dark and it smelled bad. The neighbourhood is a bit scary, so I wouldn't recommend staying out late there.

    Stayed in July 2022

  • Reviewed: 10 July 2022

    4.0
    noisy and not relaxing
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    the property is not well insulated with sound and noise - horrible to sleep with a street full of cars with loud music - and heaps of people in the street sadly

    availability of the room before actual checkin time

    Stayed in July 2022

  • Reviewed: 16 May 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room was hot, bathrooms not clean

    The price

    Stayed in May 2022

  • Reviewed: 10 May 2022

    6.0
    Just a decent place to get some sleep.
    • Leisure trip
    • Couple
    • Queen Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like how hot the room was. Hot stagnant air even with the windows open. Our room was consistently at 80 degrees. Our windows were completely bricked off which made it impossible to get a breeze (see picture).

    I liked that the water was hot, the bed was clean and comfy, and that there was a mini fridge and microwave available.

    Stayed in May 2022

  • Reviewed: 17 April 2022

    6.0
    You get what you pay for.
    • Leisure trip
    • Solo traveller
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Table fan was very dusty/dirty (almost looked worthy of throwing into the garbage). Sink in the 3rd floor shared bathroom (across from my room) was literally tearing off from the wall. I addressed both concerns to the hotel staff, but overall, this is not acceptable! Also, the location is within a rather rough part of downtown San Francisco (crime).

    Cozy, quiet room.

    Stayed in April 2022

  • Reviewed: 22 February 2022

    5.0
    You get what you pay for
    • Leisure trip
    • Couple
    • Queen Room with Private Bathroom
    • Stayed 1 night

    Electronic lock on the door was broken so we couldn't even get into our room at first. Had to go up and down the stairs several times to get someone to come look at it and let us into the room with a key. Then we are in the room but can't leave because the door isn't working. Eventually a guy came to change the batteries in the door lock and then it all worked.

    Stayed in February 2022

  • Reviewed: 22 October 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    bad neighborhood, a lot of homeless around, I think they didn’t change sheet from las guest, you get what you paid

    nice Staff very helpful and also the cleaning lady

    Stayed in October 2021

Showing 1 – 25

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