4069 West Lake Road, Geneva, NY 14456, United States
#5 of 12 hotels in Geneva
Guests' ChoiceBased on 171 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
8.7
Value for money
7.5
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Scott
United StatesRoom had a very bad smell. Told desk about it so they could investigate further If it wasn’t for that all comments would be “excellent”
Beautiful location and venue
Stayed in May 2024
Reviewed: 14 May 2024
Elizabeth
United StatesWith 2 beautiful restaurants on site, their grab and go style breakfast was disappointing. Packaged muffins and bagels. Long shelf life. Coffee and ‘hot water’ cold. Did not coincide with the setting or price of room.
Our bar tender waitress was great, and food very good. Room nice
Stayed in May 2024
Reviewed: 15 April 2024
Susan
United StatesExpensive for what it is. Coffee supplies in room are Limited. Would Be nice to have some liquid creamer in the fridge.
Love the location. The grounds are beautiful! The jacuzzi tubs are lovely! Beautiful lake view! Love that some wine tastings are included with the cost of the room.
Stayed in April 2024
Reviewed: 6 November 2023
Danielle
United StatesThe only complaint we had was the bed was extremely uncomfortable. Super hard. It was difficult to sleep
Property is beautiful, clean, everything you need is right on site and staff was very friendly. The rooms were lovely. Great views of the lake!
Stayed in November 2023
Reviewed: 24 October 2023
Kelly
United StatesLack of transportation to Wineries in the area Food - restaurant food was meh, I have food allergies and very little options , breakfast was terrible and no staff around to resupply what little wwwas there.
Rooms, location excellent
Stayed in October 2023
Reviewed: 5 October 2023
Diana
United StatesThe bed felt too firm and a little old
Beautiful location peaceful and very clean! Great food!
Stayed in October 2023
Reviewed: 23 September 2023
Lhoff
DenmarkA little worn down
The ambience
Stayed in September 2023
Reviewed: 18 August 2023
John
United StatesFood was below par.
Stayed in August 2023
Reviewed: 12 August 2023
Walt
United StatesA hot breakfast would have sent us off in a happier frame of mind. Also your desk staff could have been a little more sociable and less business like and wished us safe travels as we checked out.
The location of the breakfast was lovely,in the castle. The food offered was all packaged and nothing very special. The coffee was good.
Stayed in August 2023
Reviewed: 7 August 2023
Amanda
United StatesWine was not good. Also, it was too expensive for what it was.
Great room with a great view.
Stayed in August 2023
Reviewed: 6 August 2023
Kate
United StatesWe got our hopes up about a "free breakfast" that was very disappointing. We ended up eating somewhere else.
We loved the view from the room, the comfy bed, the jacuzzi tub, and the prime photo op locations outside the castle. The complimentary wine tasting was also a nice touch.
Stayed in July 2023
Reviewed: 5 August 2023
Julie
United StatesThere was a wedding held there Saturday night Loud music that we head in our room till 11 pm
Property was beautiful
Stayed in July 2023
Reviewed: 17 July 2023
Joseph
United StatesThe food in the bar was terrible. Not edible.
Staff was fantastic Room was incredible.
Stayed in July 2023
Reviewed: 19 June 2023
Bonnie
United StatesThe walls were very thin, and you could hear conversations in the hallway. The continental breakfast was just ok.
Beautiful building and grounds.
Stayed in June 2023
Reviewed: 24 April 2023
Teresa
United StatesRoom fireplace No working Restaurant on site had to send food back
Stayed in April 2023
Reviewed: 6 March 2023
Tina
United Statesn/a
stayed on property was there for a birthday
Stayed in February 2023
Reviewed: 27 February 2023
Debra
United Statesthe breakfast was “cheaply” presented and not prepared. that was appealing for the cost of the room.
Edgar’s Restaurant, the original Bellhurst castle rooms, the wine selection
Stayed in February 2023
Reviewed: 30 January 2023
Padgett
United StatesExpensive for what is offered.
The staff was helpful and friendly
Stayed in January 2023
Reviewed: 6 October 2022
Katherine
United Statesthe food in the restaurant could have been better for the facility and the price
location was beautiful
Stayed in October 2022
Reviewed: 3 September 2022
Devendra
United StatesNot family friendly
I was charged extra for my kids which was unexpected
Stayed in August 2022
Reviewed: 3 September 2022
Muriel
United StatesFood was not that good
Spacious room with a spectacular view of the lake
Stayed in September 2022
Reviewed: 21 August 2022
Barry
United StatesThe furnishings in the room were dated; the bed was only barely comfortable. It all felt like staying in my grandmother's spare room. Not much comfort for a luxury price.
The room was large and had a lovely view of the lake. It is always convenient to have a double vanity, and the coffee/fridge alcove was useful. Lovely dinner at Edgar's (on site), charmingly served.
Stayed in August 2022
Reviewed: 10 August 2022
Paul
United StatesBreakfast, while set up in an incredibly opulent dining room was about what you'd expect at a Super8. TV was too small for comfortable watching from the bed. Did not like the rather assertive dos and don't s re: spa tub from the desk clerk; not exactly welcoming.
Beautiful location on Seneca lake Room was spacious and well furnished with a two person spa tub. Bed was good if you like extra firm. Very nice linens and towels.
Stayed in May 2022
Reviewed: 26 July 2022
M
United StatesWe recommend going elsewhere for food. It was overpriced and not very good.
The scenery, setting, and room were great!
Stayed in July 2022
Busan, South Korea
Rīga, Latvia
Le Grand-Bornand, France
Seoul, South Korea
Tryavna, Bulgaria
Belgrade, Serbia
Pukenui, New Zealand
Venice, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content