The only concern was how very tiny the bathroom was, given I was sharing it with my sister. Bathrooms in New York City hotels are of course often small but this one was at the small end of the scale. And, my mattress was a little firm for my taste. Neither of these things will keep me from going back though!

The location and the quality of the staff could not be beat! The building has a beautiful European vibe and the French bakery. Next door breakfast can be obtained is fantastic.

Stayed in May 2024

Would have liked a fridge to be a standard in the room and not an extra charge

The location and the friendly and helpful staff . Enjoyed walking to Central Park which is 2 blocks away , also close to convenience stores to grab a bite to Eat The Allure restaurant was also convenient and very pleasant , as well as the enjoyable croissants and coffee for breakfast

Stayed in May 2024

would prefer coffee maker in room and restaurant service for breakfast

wonderfully responsive staff, excellent location

Stayed in April 2024

I traveled as a family and we got 3 rooms. We had a big surprise when we arrived at the hotel and discovered that the breakfast that appeared on the first page of the booking was actually a 10 dollar voucher to be spent in the hotel store, with guests in line every morning to exchange for food and no direct change if you simply wanted a coffee. I had a problem of more than 3 hours checking in to one of the rooms. I also had to change one of the rooms because it had a column very close to the toilet which made it difficult for a taller person to use. Be careful not to stay in a room in the service elevator area as it is very busy due to the hotel's cleaning staff. Other than that, the location of the hotel is good and so are the rooms.

good location

Stayed in May 2024

The noise from the corridor at night was an issue. People talking very loud and going in and out from their rooms.

The location was exceptional, 3 blocks from Central Park and metro stations nearby. The room was excellent, very clean and comfortable.

Stayed in March 2024

There is no central lounge area. And the wi-fi is spotty to non-existent.

It’s a wonderful place to stay on the UWS. It’s close to the subway and all the restaurants & bookshops you’d ever need. Plus, it’s attached to the Mille Feuille Bakery!

Stayed in May 2024

Downside that it is far from mid and lower Manhattan.

Boutique hotel with a nice location close to beautiful Central Park, but far from lower Manhattan. Nice and comfy rooms, small but functional bathroom and newly renovated hall ways. Kind and helpful staff, and yummy breakfast. All you need!

Stayed in May 2024

Breakfast- it is not a breakfast , it should be written in the reservation just coffee and pastry.

Great location, very clean and comfortable rooms.

Stayed in May 2024

Beautiful hotel, the bed is extremely comfortable and the location is great if you want to stay a bit away from the crowded area.

Stayed in May 2024

Room could be a little more updated. TV is old, wifi doesn't always work perfectly.

Excellent bathroom, very clean room, great location.

Stayed in May 2024

The wifi is no good , despise the fact that we booked the room with breakfast , there was actually a voucher of 10$ per person for the cafe that was part of the hotel and with it you could buy a coffee and a croissant ,for anything else you had to pay more. Also in the cafe every morning the was a really big queue.

The hotel is in a very nice spot, the building is very well preserved, the rooms and the hotel generally are very clean. The staff of the hotel was very polite and helpful.

Stayed in May 2024

Wi-Fi was poor, and dropped intermittently. Room was smaller than most. Breakfast option w vouchers for a bakery was a poor idea, and there were always queues, unable to cope with the volume of people. Our particular room backed onto the elevator, and too much mechanical noise from that. Bad neighbours meant too much loud conversation at 1 - 2 a.m. , but not hotel’s fault.

Excellent location. Staff were super responsive and friendly. Room had most conveniences, Good shower. Comfortable bed. Comfortable temperature. Mostly quiet. No kettle, but brought up to room on request. Free daily water.

Stayed in May 2024

Nothing

Location staff and room

Stayed in April 2024

Old World charm with modern conveniences. Good neighbourhood for restaurants. Easy to get to subway.

Stayed in April 2024

No luggage rack in room. In bathroom, little shelving for toiletries.

Great location. Clean, very nice linens.

Stayed in May 2024

Spatious,rooms, extremly small bathrooms

Stayed in May 2024

Breakfast, too many people, at any time (7, 8 or 9 am) and internet, wifi didn't work properly

Room was good, location also

Stayed in April 2024

Although the public spaces in the hotel are handsome, I was unimpressed with my room. It was certainly comfortable and quite spacious for a solo traveler, but the grey walls were drab and a bit gloomy in a room that received little natural light. I realized this color scheme is currently fashionable, but a room looking out on an airshaft would be more inviting and comfortable painted in warmer colors.

The location is wonderful, particularly for people who appreciate the architecture and atmosphere of Manhattan’s Upper West Side. The hotel’s access to public transportation is excellent, with buses practically at the front door and the subway just two short blocks away.

Stayed in April 2024

Position, room and bed very comfortable

Stayed in April 2024

The room could have benefited from a few more basic amenities like a coffee maker or teapot, bathrobes, iron and ironing board, refrigerator. Not enough seating for breakfast bought from connected bakery.

Location, attentive and very helpful staff.

Stayed in April 2024

Rooms were quite small.

Nice bakery attached

Stayed in April 2024

The line for the breakfast was always too long and the time of waiting was too much

We paid the room with the view on the Broadway and it was as nice as expected: big and with four nice windows on the street.

Stayed in April 2024

Breakfast was a let down. When booking breakfast to a hotel you expect a proper boufet, continental or similar. You do get "complimentary" 10$ vouchers/day/person to use in a cafe/bakery downstairs but you could only get a coffee and a croissant really. So not the best experience. I'm assuming it works well for both the hotel and the bakery but for the guests that expect a proper breakfast it really is a letdown.

Very clean hotel in a lovely building with an amazingly helpful staff that make you feel at home. Close to everything really, 3 min for a subway station, not even 10 min walk to Central Park, with lots of shops and places to eat around. Would absolutely recommend as it was great value for money.

Stayed in April 2024

The $10, per person, breakfast voucher at Mille-Feuille bakery, downstairs, was just a little short of what we needed for a substantial breakfast and coffee. But, it was still a decent value for an NYC breakfast and very good. The WiFi was very spotty. In and out quite often.

Beautiful building, great staff, clean, and the best location for us. Just a couple of blocks from two subway stations to get us anywhere we needed to go. The upper west side is the best location we’ve stayed in NYC!

Stayed in April 2024