2175 Broadway , Upper West Side, New York, NY 10024, United States
#184 of 418 hotels in New York
Guests' ChoiceBased on 2384 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
7.9
Staff
8.9
Value for money
7.8
Free WiFi
6.9
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End of dialog contentReviewed: 31 May 2024
Nancy
United StatesNo mini-frig or coffee maker in room. (cafe downstairs helped but had a long line) Small leak in bathroom so bathroom floor got wet and the shower door needed repair. Also could use streaming capability in room.
Very friendly accommodating staff. Including the restaurant on first floor! Very Clean room. Comfortable beds. Nice view down broadway!
Stayed in May 2024
Reviewed: 30 May 2024
Tina
United KingdomNothing, it was all good.
Lovely boutique hotel in a great location.
Stayed in May 2024
Reviewed: 29 May 2024
Mike
United StatesThe toilet and sink were ridiculous close together.
The attached bakery was very convenient. The staff was friendly and responsive.
Stayed in May 2024
Reviewed: 28 May 2024
Karen
CanadaThe lineups at the cafe in the morning to use the provided vouchers were really long and stressful. Could there be a better way to get folks fed in the morning?
Great location, elegant facility, quiet!
Stayed in April 2024
Reviewed: 26 May 2024
Sagi
IsraelI loved the service of Maria from the reception. Exceptional!
Stayed in May 2024
Reviewed: 25 May 2024
Renee
United StatesI would have liked a tea/coffee maker or at least a hot water kettle in the room.
Room was comfortable & well-appointed. Good bed, shower. I liked that breakfast voucher was provided for the French bakery-cafe directly below hotel.
Stayed in April 2024
Reviewed: 24 May 2024
Robert
United StatesThe room was the smallest I have ever stayed in (had to be under 200 sf). I have stayed at dozens of hotels in NYC and thsi was by far the smallest. I felt claustrophobic. Gaps around the door allowed many sounds to permeate the room. Loud neighbors were easy to hear. Some of the front desk staff were very friendly and greeted you coming and going. Others just stared at you. Lastly, the tiny French bakery has nice pastries, but the wait at anytime of the morning is at least 20 mins. I would have appreciated a $10 credit to the Starbucks across the street. I HATE resort fees! I know this is becoming common place but it is a bad practice. I suppose they need to subsidize the bakery.
The bed and desk chair were comfortable. The shower water pressure was great (strong). The housekeeping was excellent. Most of the staff were friendly.
Stayed in May 2024
Reviewed: 22 May 2024
Gabriel
CanadaWait for breakfast in the cafe was ridiculous.
Stayed in April 2024
Reviewed: 20 May 2024
Kaia
EstoniaGetting breakfast can be tricky when you're on a tight schedule.
Good location, nice quiet room, good bakery downstairs to get breakfast from.
Stayed in May 2024
Reviewed: 17 May 2024
Sheena
United KingdomBetter seating area
Just ok
Stayed in May 2024
Reviewed: 16 May 2024
Raimondo
United StatesVery nice facility. All NY hotels are overpriced but other than that, no complaints. Happy we are early risers as after10AM, there was a long line at the bakery!
Stayed in April 2024
Reviewed: 16 May 2024
Nancy
United StatesThe only concern was how very tiny the bathroom was, given I was sharing it with my sister. Bathrooms in New York City hotels are of course often small but this one was at the small end of the scale. And, my mattress was a little firm for my taste. Neither of these things will keep me from going back though!
The location and the quality of the staff could not be beat! The building has a beautiful European vibe and the French bakery. Next door breakfast can be obtained is fantastic.
Stayed in May 2024
Reviewed: 15 May 2024
Lorna
South AfricaWould have liked a fridge to be a standard in the room and not an extra charge
The location and the friendly and helpful staff . Enjoyed walking to Central Park which is 2 blocks away , also close to convenience stores to grab a bite to Eat The Allure restaurant was also convenient and very pleasant , as well as the enjoyable croissants and coffee for breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Cathy
United Stateswould prefer coffee maker in room and restaurant service for breakfast
wonderfully responsive staff, excellent location
Stayed in April 2024
Reviewed: 14 May 2024
Frederico
BrazilI traveled as a family and we got 3 rooms. We had a big surprise when we arrived at the hotel and discovered that the breakfast that appeared on the first page of the booking was actually a 10 dollar voucher to be spent in the hotel store, with guests in line every morning to exchange for food and no direct change if you simply wanted a coffee. I had a problem of more than 3 hours checking in to one of the rooms. I also had to change one of the rooms because it had a column very close to the toilet which made it difficult for a taller person to use. Be careful not to stay in a room in the service elevator area as it is very busy due to the hotel's cleaning staff. Other than that, the location of the hotel is good and so are the rooms.
good location
Stayed in May 2024
Reviewed: 14 May 2024
Ana
MexicoThe noise from the corridor at night was an issue. People talking very loud and going in and out from their rooms.
The location was exceptional, 3 blocks from Central Park and metro stations nearby. The room was excellent, very clean and comfortable.
Stayed in March 2024
Reviewed: 13 May 2024
Catherine
US Virgin IslandsThere is no central lounge area. And the wi-fi is spotty to non-existent.
It’s a wonderful place to stay on the UWS. It’s close to the subway and all the restaurants & bookshops you’d ever need. Plus, it’s attached to the Mille Feuille Bakery!
Stayed in May 2024
Reviewed: 13 May 2024
Susanna
SwedenDownside that it is far from mid and lower Manhattan.
Boutique hotel with a nice location close to beautiful Central Park, but far from lower Manhattan. Nice and comfy rooms, small but functional bathroom and newly renovated hall ways. Kind and helpful staff, and yummy breakfast. All you need!
Stayed in May 2024
Reviewed: 13 May 2024
Sandra
IsraelBreakfast- it is not a breakfast , it should be written in the reservation just coffee and pastry.
Great location, very clean and comfortable rooms.
Stayed in May 2024
Reviewed: 12 May 2024
Laura
BrazilBeautiful hotel, the bed is extremely comfortable and the location is great if you want to stay a bit away from the crowded area.
Stayed in May 2024
Reviewed: 11 May 2024
Camila
BrazilRoom could be a little more updated. TV is old, wifi doesn't always work perfectly.
Excellent bathroom, very clean room, great location.
Stayed in May 2024
Reviewed: 11 May 2024
Nikos
GreeceThe wifi is no good , despise the fact that we booked the room with breakfast , there was actually a voucher of 10$ per person for the cafe that was part of the hotel and with it you could buy a coffee and a croissant ,for anything else you had to pay more. Also in the cafe every morning the was a really big queue.
The hotel is in a very nice spot, the building is very well preserved, the rooms and the hotel generally are very clean. The staff of the hotel was very polite and helpful.
Stayed in May 2024
Reviewed: 10 May 2024
Thomas
IrelandWi-Fi was poor, and dropped intermittently. Room was smaller than most. Breakfast option w vouchers for a bakery was a poor idea, and there were always queues, unable to cope with the volume of people. Our particular room backed onto the elevator, and too much mechanical noise from that. Bad neighbours meant too much loud conversation at 1 - 2 a.m. , but not hotel’s fault.
Excellent location. Staff were super responsive and friendly. Room had most conveniences, Good shower. Comfortable bed. Comfortable temperature. Mostly quiet. No kettle, but brought up to room on request. Free daily water.
Stayed in May 2024
Reviewed: 8 May 2024
Julie
United StatesNothing
Location staff and room
Stayed in April 2024
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