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Reviews of Crossroads Inn & Suites 2 stars

440 Parkway, Gatlinburg, TN 37738, United States

#241 of 534 hotels in Gatlinburg

Guests' Choice

Review score

Based on 3552 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.9

  • Facilities

    7.6

  • Staff

    8.0

  • Value for money

    7.9

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    King room
    • Leisure trip
    • Family with young children
    • One King Bed Jacuzzi
    • Stayed 2 nights
    • Submitted via mobile

    Went wanting a balcony with mountain view so was kinda disappointed in that area but location was great in middle of everything pool was not heated just wish would have been more clear on the view only real complaint and a smart TV would have been nice in bedroom

    Room was nice and roomy Jacuzzi tub was huge

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    The location was great! Room was clean and hotel staff was very nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good

    Close to everything!

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Good value for the area. Everything was pleasant enough. Would stay here again.
    • Leisure trip
    • Couple
    • One King Bed Jacuzzi
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was very small. Some of the repairs to the room were not done well. Construction going on at the property and next door kinda loud. Pool was not open yet so can’t comment on that. Elevator broke down while we were there.

    The property is close to the strip. You can leave your car in the parking lot at the property and walk everywhere without worry. Also catch the trolley. The rooms are good size and have some nice amenities, we had a microwave, mini fridge, 2 TVs. Breakfast was offered all the way to 10am which was nice. Good water pressure in the shower. But the hot tub took a while to fill up, and worked just so so.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    perfect location, walking distance to everything!! Rooms were updated since our last stay. I was with my teenage sons, and wasn't worried at all about letting them wonder around while I stayed in our room and relaxed for a little while in the evenings

    Stayed in April 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Close to downtown

    Stayed in April 2024

  • Reviewed: 4 May 2024

    9.0
    Friendliest staff and a great location with a beautiful room.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was not yet open.

    It was located so close to everything we were interested in seeing.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Value was great. Nice breakfast. Very pleasant stay. Highly recommend. Will stay again.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Minor — parking was a bit tight. The handicap room’s toilet was a standard size. I am handicap and very much need a taller toilet. Having one leg makes getting up and down harder. But that’s really our only negative. I didn’t tell staff of it I just made it work.

    Convenient, staff was very nice and professional. They even called me 3 hours before check in advising me we could go ahead and check in. (Check in was at 4). That impressed us along with cleanliness of our room.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Beds were not comfy but room was clean and easy to kick back and relax.

    Very clean facility. Staff was very friendly. We have stayed here a couple of times before and they have remodeled and started back the hot breakfast. I was very pleased with our stay this time.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    We were on an extended trip and needed to do laundry. Only one washer worked, but none of the dryers worked. The worst situation was I was trapped in the elevator for a few minutes when the door failed to open. After repeated attempts it finally opened. I didn't use the elevator again.

    The room was a good size and very clean. It was fairly quiet seeing that the rooms were outside rooms. The staff were polite and helpful. The location was great. Easy walking to attractions and restaurants.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Check out time is to early.

    The location was so nice. Could walk to everything.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Short overnight stay. It was clean comfortable and staff was friendly. Over all a nice place to stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bed was super comfortable. The breakfast was the usual hotel buffet fare.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not open and that is one of the main reasons I got this hotel for the pool but it was not open and it was on the website that it was out of order at this time.

    The beds were very comfortable clean rooms

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Great hotel. Great Staff! Accommodating!
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I like that they are updating and continually fixing up the Hotel.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One King Bed Jacuzzi
    • Stayed 4 nights
    • Submitted via mobile

    The hot tub took a long time to fill up

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    Room was clean. Housekeeping took all the clean washcloths and never brought any back even after we notified them.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Lots of parking

    Good location

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Parking a little tight for bigger vehicles

    Great location

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    I was impressed with the room quality. It was very nice, especially for the price. Very clean. The location is great, walking distance of many stores and restaurants. I would stay here again!

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed was very uncomfortable, didn't have enough towels or wash cloths for a 2 day stay. People smoking weed was smelling up our room. Made me and my husband sick.

    Location,big TV

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Didn't have breakfast do to remodel or something,but it was no big deal.

    We like the location. It is walking distance for what we like to do in that area.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I can't really say anything. It seemed like a nice place.

    A clean room with free parking

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    Definitely worth the stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately, there was no breakfast due to construction. However, I’m sure that this is only a short term issue.

    I like that checking in and out is a very smooth process. It’s also nice that this hotel is on the edge of town so you get to skip a majority of the traffic (you just have to walk a little further for the stores and things). The hotel has ramps instead of stairs to each level which is lovely! The rooms are nice and clean and the hot water seems to last forever in the shower. I love the touch screen mirror for getting ready and the pillows are SUPER soft.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    7 out of 10. Would stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Not enough parking. We barely found a spot and the hotel wasn't completely booked.

    Walking distance to many places.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    We had people smoking right outside our door which is no one’s fault, it just smelled up our entire room.

    Close to town, comfortable beds, quiet for the most part, brought us plenty of clean towels.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    Perfect location and bedroom
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast saloon was closed for maintenance

    Location and bedroom were perfect!

    Stayed in March 2024

Showing 1 – 25

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