440 Parkway, Gatlinburg, TN 37738, United States
#241 of 534 hotels in Gatlinburg
Guests' ChoiceBased on 3552 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
8.9
Facilities
7.6
Staff
8.0
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 13 May 2024
Terri
United StatesWent wanting a balcony with mountain view so was kinda disappointed in that area but location was great in middle of everything pool was not heated just wish would have been more clear on the view only real complaint and a smart TV would have been nice in bedroom
Room was nice and roomy Jacuzzi tub was huge
Stayed in May 2024
Reviewed: 13 May 2024
Perla
United StatesEverything was good
Close to everything!
Stayed in May 2024
Reviewed: 9 May 2024
James
United StatesThe bathroom was very small. Some of the repairs to the room were not done well. Construction going on at the property and next door kinda loud. Pool was not open yet so can’t comment on that. Elevator broke down while we were there.
The property is close to the strip. You can leave your car in the parking lot at the property and walk everywhere without worry. Also catch the trolley. The rooms are good size and have some nice amenities, we had a microwave, mini fridge, 2 TVs. Breakfast was offered all the way to 10am which was nice. Good water pressure in the shower. But the hot tub took a while to fill up, and worked just so so.
Stayed in May 2024
Reviewed: 7 May 2024
Holli
United Statesperfect location, walking distance to everything!! Rooms were updated since our last stay. I was with my teenage sons, and wasn't worried at all about letting them wonder around while I stayed in our room and relaxed for a little while in the evenings
Stayed in April 2024
Reviewed: 6 May 2024
Mary
United StatesClose to downtown
Stayed in April 2024
Reviewed: 4 May 2024
Susan
United StatesThe pool was not yet open.
It was located so close to everything we were interested in seeing.
Stayed in May 2024
Reviewed: 4 May 2024
Cindy
United StatesMinor — parking was a bit tight. The handicap room’s toilet was a standard size. I am handicap and very much need a taller toilet. Having one leg makes getting up and down harder. But that’s really our only negative. I didn’t tell staff of it I just made it work.
Convenient, staff was very nice and professional. They even called me 3 hours before check in advising me we could go ahead and check in. (Check in was at 4). That impressed us along with cleanliness of our room.
Stayed in May 2024
Reviewed: 29 April 2024
Sheena
United StatesBeds were not comfy but room was clean and easy to kick back and relax.
Very clean facility. Staff was very friendly. We have stayed here a couple of times before and they have remodeled and started back the hot breakfast. I was very pleased with our stay this time.
Stayed in April 2024
Reviewed: 24 April 2024
Gail
United StatesWe were on an extended trip and needed to do laundry. Only one washer worked, but none of the dryers worked. The worst situation was I was trapped in the elevator for a few minutes when the door failed to open. After repeated attempts it finally opened. I didn't use the elevator again.
The room was a good size and very clean. It was fairly quiet seeing that the rooms were outside rooms. The staff were polite and helpful. The location was great. Easy walking to attractions and restaurants.
Stayed in April 2024
Reviewed: 22 April 2024
Knapper
United StatesCheck out time is to early.
The location was so nice. Could walk to everything.
Stayed in April 2024
Reviewed: 22 April 2024
Suzann
United StatesBed was super comfortable. The breakfast was the usual hotel buffet fare.
Stayed in April 2024
Reviewed: 21 April 2024
Kayla
United StatesThe pool was not open and that is one of the main reasons I got this hotel for the pool but it was not open and it was on the website that it was out of order at this time.
The beds were very comfortable clean rooms
Stayed in April 2024
Reviewed: 21 April 2024
Pamela
United StatesI like that they are updating and continually fixing up the Hotel.
Stayed in April 2024
Reviewed: 13 April 2024
Jack
United StatesThe hot tub took a long time to fill up
Stayed in March 2024
Reviewed: 11 April 2024
Robert
United StatesLots of parking
Good location
Stayed in April 2024
Reviewed: 11 April 2024
Tondra
United StatesParking a little tight for bigger vehicles
Great location
Stayed in April 2024
Reviewed: 8 April 2024
Hannah
United StatesI was impressed with the room quality. It was very nice, especially for the price. Very clean. The location is great, walking distance of many stores and restaurants. I would stay here again!
Stayed in April 2024
Reviewed: 8 April 2024
Bobbie
United StatesBed was very uncomfortable, didn't have enough towels or wash cloths for a 2 day stay. People smoking weed was smelling up our room. Made me and my husband sick.
Location,big TV
Stayed in April 2024
Reviewed: 2 April 2024
Tiffney
United StatesDidn't have breakfast do to remodel or something,but it was no big deal.
We like the location. It is walking distance for what we like to do in that area.
Stayed in March 2024
Reviewed: 2 April 2024
James
United StatesI can't really say anything. It seemed like a nice place.
A clean room with free parking
Stayed in March 2024
Reviewed: 1 April 2024
Kimberly
United StatesUnfortunately, there was no breakfast due to construction. However, I’m sure that this is only a short term issue.
I like that checking in and out is a very smooth process. It’s also nice that this hotel is on the edge of town so you get to skip a majority of the traffic (you just have to walk a little further for the stores and things). The hotel has ramps instead of stairs to each level which is lovely! The rooms are nice and clean and the hot water seems to last forever in the shower. I love the touch screen mirror for getting ready and the pillows are SUPER soft.
Stayed in March 2024
Reviewed: 1 April 2024
Tonya
United StatesNot enough parking. We barely found a spot and the hotel wasn't completely booked.
Walking distance to many places.
Stayed in March 2024
Reviewed: 31 March 2024
Ashley
United StatesWe had people smoking right outside our door which is no one’s fault, it just smelled up our entire room.
Close to town, comfortable beds, quiet for the most part, brought us plenty of clean towels.
Stayed in March 2024
Reviewed: 31 March 2024
Cristiane
United StatesThe breakfast saloon was closed for maintenance
Location and bedroom were perfect!
Stayed in March 2024
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