440 Parkway, Gatlinburg, TN 37738, United States
#244 of 536 hotels in Gatlinburg
Guests' ChoiceBased on 3534 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
8.9
Facilities
7.6
Staff
8.0
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 2 June 2024
Robin
United StatesI wanted to stay an extra night or 2, but the front desk person would have rather had nothing for 2 nights. I asked if they could go lower on their price and she said no. So I went somewhere else that was nicer and took way less for the room. This is an independently owned place so I know they could have lowered the price and the weekend was over.
Location was fine, place was clean, staff was very nice, breakfast food was great with a variety, Pool was being worked on. They had the big mirror that lights up with a touch and has Bluetooth. It was a nice mirror. Did get to see bears each night. So be careful when going in and out of your rooms at night time. It was exciting to see but just be cautious. You should know where you are and that they (Bears) are there and you are in THEIR SPACE!
Stayed in May 2024
Reviewed: 2 June 2024
Jeff
United StatesNothing I guess
Nice clean room and very modern....Located right in downtown Gatlinburg....Breakfast was good.
Stayed in May 2024
Reviewed: 27 May 2024
Brandy
United StatesCould hear the traffic but once the night went on it quieted down
It was close to the strip and I was able to walk to where I needed to go and not have to find a parking space
Stayed in May 2024
Reviewed: 24 May 2024
Jennifer
United StatesThe only reason I didn’t give them a 10 score is because I didn’t care for the chairs at the pool and outside our room. They were basically falling apart underneath us.
For me it was the comfort of the bed and bedding. They I spared no expense with regard to this. The mattress was soft as were the sheets and pillows. We also loved how clean the room was. We will be back next year around the same time. Thank you to the friendly staff.
Stayed in May 2024
Reviewed: 23 May 2024
Philip
United StatesWhile staff was exceedingly friendly, most could not understand or speak English. I just see that as a major drawback. I did hear mice or squirrel, which I didn't see any squirrels while there, chewing in the wall underneath the bathroom sink in room 310. Didn't mention it to my wife....
We had stayed there previously and were really impressed with the upgrades since last visit. The rooms and floor were clean. Bringing the breakfast back was a great touch. I noticed many people using it. Great to have the elevators working. LOL! The only drawback for guest and safety of the guest or the nightly visits by the bear. I personally don't have a problem because we know to stay away and and not engage them or agitate them. We noticed several guests on several occasions trying to see how close they can get to the bear while they were trying to forage in the trash. Frankly, when the habits of bears and people we were frightened. I would hate to have to have DNR come in and remove the bears. It's not their fault. Where we live, we have bare resistant trash cans. The bear literally cannot open them. I know there is a cost, but might be better in the long run to absorb the one time Cost for everyone safety. Another little drawback was when just come in off the parkway to register and park in front, and we noticed several times cars were literally stuck out in the road trying to get in. There is usually ample parking to the right past the office and guess might be encouraged to park there while registering.
Stayed in May 2024
Reviewed: 22 May 2024
Laurel
United StatesTrash cans were not bear proof. I love seeing them as much as the next person but having multiple bears visit at all hours of the night waking us up was not ideal. It’s not safe for them or those visiting. The bears shouldn’t be able to get into the trash cans there as easily as we witnessed. Staff were notified multiple times but nothing changed.
Stayed in May 2024
Reviewed: 21 May 2024
James
United StatesIt's a little bit older property, so the age is starting to show. It didn't really bother me, but some travelers may be affected.
Location was spectacular. Excellent value especially with breakfast included.
Stayed in May 2024
Reviewed: 13 May 2024
Terri
United StatesWent wanting a balcony with mountain view so was kinda disappointed in that area but location was great in middle of everything pool was not heated just wish would have been more clear on the view only real complaint and a smart TV would have been nice in bedroom
Room was nice and roomy Jacuzzi tub was huge
Stayed in May 2024
Reviewed: 13 May 2024
Perla
United StatesEverything was good
Close to everything!
Stayed in May 2024
Reviewed: 9 May 2024
James
United StatesThe bathroom was very small. Some of the repairs to the room were not done well. Construction going on at the property and next door kinda loud. Pool was not open yet so can’t comment on that. Elevator broke down while we were there.
The property is close to the strip. You can leave your car in the parking lot at the property and walk everywhere without worry. Also catch the trolley. The rooms are good size and have some nice amenities, we had a microwave, mini fridge, 2 TVs. Breakfast was offered all the way to 10am which was nice. Good water pressure in the shower. But the hot tub took a while to fill up, and worked just so so.
Stayed in May 2024
Reviewed: 7 May 2024
Holli
United Statesperfect location, walking distance to everything!! Rooms were updated since our last stay. I was with my teenage sons, and wasn't worried at all about letting them wonder around while I stayed in our room and relaxed for a little while in the evenings
Stayed in April 2024
Reviewed: 6 May 2024
Mary
United StatesClose to downtown
Stayed in April 2024
Reviewed: 4 May 2024
Susan
United StatesThe pool was not yet open.
It was located so close to everything we were interested in seeing.
Stayed in May 2024
Reviewed: 4 May 2024
Cindy
United StatesMinor — parking was a bit tight. The handicap room’s toilet was a standard size. I am handicap and very much need a taller toilet. Having one leg makes getting up and down harder. But that’s really our only negative. I didn’t tell staff of it I just made it work.
Convenient, staff was very nice and professional. They even called me 3 hours before check in advising me we could go ahead and check in. (Check in was at 4). That impressed us along with cleanliness of our room.
Stayed in May 2024
Reviewed: 29 April 2024
Sheena
United StatesBeds were not comfy but room was clean and easy to kick back and relax.
Very clean facility. Staff was very friendly. We have stayed here a couple of times before and they have remodeled and started back the hot breakfast. I was very pleased with our stay this time.
Stayed in April 2024
Reviewed: 24 April 2024
Gail
United StatesWe were on an extended trip and needed to do laundry. Only one washer worked, but none of the dryers worked. The worst situation was I was trapped in the elevator for a few minutes when the door failed to open. After repeated attempts it finally opened. I didn't use the elevator again.
The room was a good size and very clean. It was fairly quiet seeing that the rooms were outside rooms. The staff were polite and helpful. The location was great. Easy walking to attractions and restaurants.
Stayed in April 2024
Reviewed: 22 April 2024
Knapper
United StatesCheck out time is to early.
The location was so nice. Could walk to everything.
Stayed in April 2024
Reviewed: 22 April 2024
Suzann
United StatesBed was super comfortable. The breakfast was the usual hotel buffet fare.
Stayed in April 2024
Reviewed: 21 April 2024
Kayla
United StatesThe pool was not open and that is one of the main reasons I got this hotel for the pool but it was not open and it was on the website that it was out of order at this time.
The beds were very comfortable clean rooms
Stayed in April 2024
Reviewed: 21 April 2024
Pamela
United StatesI like that they are updating and continually fixing up the Hotel.
Stayed in April 2024
Reviewed: 13 April 2024
Jack
United StatesThe hot tub took a long time to fill up
Stayed in March 2024
Reviewed: 11 April 2024
Robert
United StatesLots of parking
Good location
Stayed in April 2024
Reviewed: 11 April 2024
Tondra
United StatesParking a little tight for bigger vehicles
Great location
Stayed in April 2024
Reviewed: 8 April 2024
Hannah
United StatesI was impressed with the room quality. It was very nice, especially for the price. Very clean. The location is great, walking distance of many stores and restaurants. I would stay here again!
Stayed in April 2024
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