1308 Murfreesboro Road, Franklin, TN 37064, United States
#27 of 36 hotels in Franklin
Guests' ChoiceBased on 1691 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
7.9
Staff
8.9
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 18 October 2023
Brendan
IrelandNo fault
Great breakfast. Great location (straight short run to Main St , Franklin )
Stayed in October 2023
Reviewed: 11 October 2023
Albert
United StatesCost for the night.
Located close to our activities. Parking immediately outside our door.
Stayed in July 2023
Reviewed: 11 October 2023
Sierra
United StatesThere was nothing my mom and I really didn’t enjoy about this hotel.
The location was great, the beds were very comfortable. The room was pretty clean, with the exception of a La Croix can left behind from someone previously. It was very quiet, despite being close to the road, and made it easy to sleep. There’s a playground for kids, so it’s super kid friendly, and the pool looked really nice. The parking was abundant, and very spacious. The showers were hot, and had great pressure. Check in and check out process was simple. Breakfast was pretty good, with a pretty large variety to choose from.
Stayed in October 2023
Reviewed: 10 October 2023
Black
United StatesNothing
Nice location,wonderful staff
Stayed in October 2023
Reviewed: 2 October 2023
Tammie
United StatesThe TV had very poor reception and that was quite disappointing; I actually had to watch a lot of TV from my laptop. The shampoo and body wash provided in the shower was difficult to get out and even though the directions say "push hard" on the dispensers it would break open and never dispense anything.
The location was very convenient to lots of restaurants so that was very nice and the room was clean. The front desk clerk, Ariana, was very personable and kind when she checked us in as well.
Stayed in October 2023
Reviewed: 25 September 2023
Melonie
United StatesOne bed when I booked double beds
Cost was good compared to other local facilities. Location was awesome right off interstate and close to other things. We prefer first floor and were given without asking.
Stayed in September 2023
Reviewed: 19 September 2023
Robbie
United StatesThere was confusion at check in regarding the reservation. The check-in desk was showing a double booking when I actually only had one. I would have been charged for two rooms but the lady working at the front desk resolved the issue. The person that assisted me is Doofan. She has a great personality and wonderful attitude. I wish there were more people in the hospitality industry that were like her. Doofan, they are lucky to have you as a staff member. Thank you for your assistance. We will return!
Stayed in September 2023
Reviewed: 19 September 2023
Mike
United StatesThe Location
The location
Stayed in September 2023
Reviewed: 18 September 2023
Mary
United StatesGreat location and the staff was very nice and helpful. The beds were comfortable and clean. the room was pretty dingy…chipping paint, dents on walls and furniture, musty smell and over all just run down. Overall it was fine stay.
Stayed in September 2023
Reviewed: 16 September 2023
Hogan
United StatesClean room
Stayed in September 2023
Reviewed: 15 September 2023
Hayong
South Korea...
Best location and kind staff.
Stayed in September 2023
Reviewed: 14 September 2023
Angela
United StatesGreat location. Close to alot of restaurants and stores for convenience. Also love the free breakfast selection.
Stayed in August 2023
Reviewed: 13 September 2023
Hayong
South KoreaWeak wifi signal
Good location and kind staff. Easy access to shop and restaurants.
Stayed in September 2023
Reviewed: 11 September 2023
Guy
Australiaamazing value and comfort.
amazing value, friendly front staff, well worth it!
Stayed in September 2023
Reviewed: 6 September 2023
Rob
United StatesThe lobby with breakfast is detached so you must walk outside to go get it. Not that anyone can fix that, just an fyi.
My room was clean and the staff was friendly
Stayed in August 2023
Reviewed: 5 September 2023
Shyla
United StatesThat when you ask for extra towels they were like the towel police lol
Breakfast was good had the best biscuits
Stayed in September 2023
Reviewed: 4 September 2023
Steve
United StatesThere was a roach living with us freaked my wife out a little.
It was clean
Stayed in August 2023
Reviewed: 31 August 2023
Maril
United StatesI wasn't aware the lobby didn't connect to the rooms. It was a motel, not a hotel. No elevator and I was on 2nd floor in the back. As a woman travelling alone, I was nervous about that.
Stayed in August 2023
Reviewed: 30 August 2023
Margaret
AustraliaConvenience
Stayed in August 2023
Reviewed: 28 August 2023
Black
United StatesThis was my second time staying at Best Western and both times my expectations were met cleanliness,bed was super comfortable the staff very perfectional.
Stayed in August 2023
Reviewed: 26 August 2023
Lucas
United StatesA/C had a mildew smell to it
Cleanliness, housekeeping
Stayed in July 2023
Reviewed: 23 August 2023
Howard
United StatesWiFi was iffy at best
Pretty nice room, bed and close to many things, services .
Stayed in August 2023
Reviewed: 22 August 2023
Carol
United StatesNothing
Location was perfect so I didn't get lost. Like having Starbucks near. Breakfast hit the spot. Front desk was super friendly and helpful.
Stayed in August 2023
Reviewed: 21 August 2023
Brandi82
United StatesThe ac didn't blow as cold as I would have liked.
Loved that it had a pool and playground for my kids.
Stayed in August 2023
Reviewed: 13 August 2023
Gregory
United StatesNo complaints or issues.
Room was updated, clean and comfortable, bedding was plush and lighting was good in all areas. Breakfast was nicely done, well stocked and had most of your popular choices.
Stayed in August 2023
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