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Reviews of SureStay Plus by Best Western Covington 3 stars

625 North Highway 190, Covington, LA 70433, United States

#11 of 12 hotels in Covington

Guests' Choice

Review score

Based on 169 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.5

  • Location

    7.7

  • Facilities

    6.3

  • Staff

    7.5

  • Value for money

    6.3

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 23 May 2024

    5.0
    Just so, so.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast left much to be desired. The food was edible, but just. The machine to despise juice was never filled properly. A yogurt machine was never loaded.

    The pool was good to go. No problems there.

    Stayed in May 2024

  • Reviewed: 18 April 2024

    6.0
    For the price we paid it was not as enjoyable as it should have been having to buy our own breakfast and sleep on a cot
    • Leisure trip
    • Couple
    • King Room - First Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was not good quality sitting on a metal frame felt like I was on a cot for camping The room was very outdated it had not been thoroughly cleaned because the countertop in the bathroom was nasty with residue from previous people We were excited about the hot breakfast however there was nothing there there around 8 o'clock when we went down to get something they were putting some more out but it was very limited choice not like other Hotel breakfast. So we ended up having to go purchase breakfast at a nearby restaurant when I always take that into account when booking my room that it is included which is a happy but not in this case

    The vicinity to our points of interest. The pool was nice

    Stayed in April 2024

  • Reviewed: 17 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty, smoke smelling room. No elevator. Steep, dangerous staircase. Mold in bathroom along ceiling. Bed creaky, awful pillows. I can handle a pretty rough place but this was just gross. I would have canceled if I could’ve obtained a refund prior to check in. Not at all what I anticipated. Not happy.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Second Floor/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was minimal and pretty much had nothing left by 0830

    Stayed in February 2024

  • Reviewed: 25 November 2023

    5.0
    Ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathtub

    Location and good size room

    Stayed in November 2023

  • Reviewed: 7 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Second Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms have a smell to them I asked for the rooms to be close together but they were far far apart

    The breakfast was ok

    Stayed in June 2023

  • Reviewed: 29 May 2023

    5.0
    Horrible bed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was horrible. Short staffed, lots of available rooms but couldn't get them cleaned fast enough.

    The staff and breakfast was great.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    6.0
    It was okay.
    • Leisure trip
    • Couple
    • King Room - First Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not enough selections. Biscuits were hard

    It was okay

    Stayed in April 2023

  • Reviewed: 3 March 2023

    5.0
    I have stayed at better Best Westerns and this one is only good for last minute stays.
    • Leisure trip
    • Family with young children
    • King Room - First Floor/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need to be cleaner than what they were especially for the price they charge and everything in the rooms should work and function properly!!!

    Didn’t have breakfast and going in to see what they had definitely was not interested!!!!!

    Stayed in February 2023

  • Reviewed: 6 February 2023

    5.0
    Not dirty, room was clean, staff friendly. Just couldn't fall asleep, get comfortable.
    • Leisure trip
    • Couple
    • Queen Room - Second Floor/Non-Smoking
    • Stayed 1 night

    There was a truck 2 doors down running an extension cord from the truck into the hotel room. Not sure what that was about. Also door to room has big cracks in it and let in all kind of light, also the TV had no instructions and we could not figure it out. Us older non tech people need instructions. We could not fall asleep so we left around 11 pm and just drove home.

    The location was great. Plenty of restaurants in the area. It is pet friendly that is why we booked it.

    Stayed in February 2023

  • Reviewed: 26 September 2022

    7.0
    Okay
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not sure what a quadruple room is but room same as any single size room.

    Does not have fireplaces, like needed for Louisiana in September anyway.

    Stayed in September 2022

  • Reviewed: 27 June 2022

    6.0
    nice
    • Business trip
    • Couple
    • Queen Room - Second Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    polite

    Stayed in June 2022

  • Reviewed: 25 June 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Second Floor/Non-Smoking
    • Stayed 3 nights

    The front desk staff. Homeless people allowed to dwell on property grounds and eat in same dining room as paying guests. Manager R. McFarland unwarranted refusal to cancel and persistent act to decline my attempt to extend my stay. She was very impersonal and very rude towards me. She was absolutely unreasonable and conducted herself in a very militant and unprofessional manner towards me which caused me a great amount of anxiety. Manager McFarland even threatened to call the Sheriff if I did not vacate the property although I had a confirmed reservation. However, she personally refused our stay after I asked her why was she harassing me and not the homeless allowed to roam around on the property.

    I liked all other personnel, EXCEPT the front desk staff.

    Stayed in June 2022

  • Reviewed: 13 May 2022

    6.0
    good enough for the price with our son and dog.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the bathroom was old and outdated, the shower didn’t drain very well.

    nice management, clean room.

    Stayed in May 2022

  • Reviewed: 12 April 2022

    7.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There are no elevators so if you have someone in a wheelchair(which we did) you have to ask for a 1st floor room & they charge you an upgrade fee to be on the 1st floor, they also did not do housekeeping for the extended stays, you had to leave your trash & linens outside your door for them to get the. go to the front for new(not sure if this is how they are all of the time or if it was because of Mardi Gras)

    The person at the front desk was extremely nice & helpful

    Stayed in February 2022

  • Reviewed: 7 March 2022

    5.0
    Passable
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - First Floor/Non smoking
    • Stayed 4 nights

    The male employee creep that would walk by the room and stare into the room! Very, very creepy! The floors were so filthy when I showered the water running off my feet was black! The floor was gritty and disgusting. Had to empty own trash, find housekeeping to get clean towels. Not impressed.

    Breakfast was the same every day. We were on the first floor as requested. The staff tried to be helpful, except for the creep that would walk by the room and stare into the room! Very, very creepy!

    Stayed in March 2022

  • Reviewed: 7 January 2022

    6.0
    bang for buck not there. could be a great place though.
    • Business trip
    • Couple
    • King Room - First Floor/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    outside rooms for price. workout room small cramped.

    location and people

    Stayed in December 2021

  • Reviewed: 1 December 2021

    7.0
    Cheaper than other hotels in the area. It was ok.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access - Non Smoking
    • Stayed 1 night

    Breakfast was way too early (6-8am during the weekend). The gym was small and smelled bad.

    Room was nice and clean. Staff was nice.

    Stayed in November 2021

  • Reviewed: 19 November 2021

    6.0
    disappointing and not a good value.
    • Business trip
    • Couple
    • King Room - First Floor/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was OVER at 8 am on weekend. no available blanket, only two towels and one hand towel- zero wash cloths, no coffee cups, one bar of soap, NO bath mat. over $400 for two nights at a MOtel. unreal. ice bucket and coffee area were filthy.

    location, warm, comfy bed, great water pressure/hot water

    Stayed in November 2021

  • Reviewed: 1 August 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - First Floor/Non smoking
    • Stayed 1 night

    The toilet was way to low and no grab bars in bathtub!

    Somewhat limited. No walffle maker.

    Stayed in July 2021

  • Reviewed: 30 July 2021

    6.0
    A BW Lesson
    • Couple
    • Queen Room - Second Floor/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Specifically requested NO STAIRS and dog friendly. Recd confirmation honoring requests at no extra. Day of arrival front desk day guy said room being held is on 2nd floor..for extra charge can change! Emailed him confirmation and it was not honored. After 12 hrs of rain and construction was not in mood to change. Ended paying extra for 1st floor and front desk night female almost scared us away with DOG RULES..OMG there was dog poop all over. And, something in room kept biting me (??)

    Good location. AC worked. Bed linen appeared clean. Nice tall shower with extra wide curtains and high soap dish (except we're short and my elbow and soap dish had issues..LOL)

    Stayed in July 2021

  • Reviewed: 20 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Second Floor/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff at check in took an Hour long, didn’t know what she was doing. Seem to be on drugs

    Clean, great location

    Stayed in July 2021

  • Reviewed: 19 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - First Floor/Non smoking
    • Stayed 1 night
    • Submitted via mobile

    Older property with attempted updating, questioned whether it really was clean or just appeared clean. Beds were decently comfortable and it served its purpose because we were just passing through.

    The staff is very friendly. They are really making an effort.

    Stayed in July 2021

  • Reviewed: 8 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - First Floor/Non smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds are not very comfortable, squeaky.

    Friendly staff, good location.

    Stayed in July 2021

Showing 1 – 25

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