The size of the lobby. The elevator was slow. Thats it

Breakfast was great. The room was clean. The people who work there are all very nice. Gave us great recommendations for food. loved that the hotel was so close to everything.

Stayed in November 2023

In particular, our room was on the street. Due to the nature of all the people and young partygoers, it gets very loud. Lots of people showing off with loud motorcycles, loud cars with bass music, and a general just loud after 11:00 p.m. This can be mitigated by choosing a room closer to the beach or on the side of the hotel. In our particular room, the blackout shade for the large window was broken. So at 6:00 in the morning we got up with the sunlight. We mitigate it the next day by placing blankets over the windows which worked.

This is a great location for any festivals. It's right by the pier and it's right next to the large festival space to the south. It's also very convenient for any nighttime activities. We had an issue with the iron and they brought up for brand new one so I could iron my suit for the wedding we were attending. Customer service was good. Breakfast was good as well. There's a really good coffee place around the corner called Cup of Job where we got our fancy coffee.

Stayed in November 2023

Booking Service makes you think you are on BW website.

Everything went well. Unintentionally booked through booking service. All screwed up. Staff made it all work out.

Stayed in October 2023

The breakfast area is just pretty small and very crowded. The seclection of food was good. Just not enough room.

The location on the beach is fantastic. Room was large and comfortable.

Stayed in November 2023

Parking was $10 or $11 a night, which adds to the total cost of staying there.

The oceanfront room was nice, balcony was awesome. The bed and pillows were comfortable. The room also had a refrigerator and microwave. Location was nice, near the pier. Good, complimentary breakfast.

Stayed in November 2023

The location was great, we had an oceanfront room, very clean and comfy. Breakfast was great, nice variety. Staff very friendly. Did have to pay to park there but area was secure.

Stayed in November 2023

Nothing

Everything

Stayed in October 2023

the mildew smell in room

beds were super comfy

Stayed in October 2023

Parking is very limited but we found a spot every time

Clean and close to the beach. The staff is very friendly and helpful

Stayed in October 2023

price/great value, easy to walk on the beach, clean, happy people working there, bed was amazingly comfortable, parking was worth every penny of the $10.

Stayed in October 2023

Wish I got a beach view room

On the beach. It was clean. Got to see practice runs for the air show

Stayed in October 2023

Parking

Location/ good breakfast

Stayed in October 2023

Did not even get rooms on the same floor when asked to get them adjoining or close together.

Closeness to beach

Stayed in October 2023

There was nothing we didn't like!

The staff we're amazing so friendly and couldn't do enought for us... This was our second time visiting over 4 years we loved it so much we went back on our honeymoon...

Stayed in September 2023

Beach view

The location, right on the beach

Stayed in October 2023

Nothing

Location, friendly staff

Stayed in October 2023

Been staying here for years getting too expensive

The staff and hotel are wonderful particularly katie, Jamie and jessa.

Stayed in October 2023

The bed wasn’t comfortable.

The staff was very friendly and courteous. It was pretty close to the beach, I just wish we had the ocean view. It was very clean and whatever you needed, the staff didn’t mind at all to help.

Stayed in October 2023

Friendly and helpful staff. Beautiful room. Convenient parking.

Stayed in October 2023

Very clean very nice staff. It’s very convenient to the beach and bars and restaurants. We love it stay here all the time. 

Stayed in September 2023

Great location

Stayed in October 2023

The room was musty when we entered and the AC had to be dropped to 60 to get cool.

The breakfast was great! Katie at front desk was very friendly and helpful.

Stayed in October 2023

Parking was a little small.

Right on the beach. Good location for the beach.

Stayed in October 2023

There were a half dozen cigarette butts on the bottom of the pool, and more on the deck. I told staff, nothing changed....besides the aforementioned paint dodging, it was good

Love the location and staff, breakfast good, on the beach...it needs a lazy river pool! I go to Jacksonville for Mayo clinic a few times each year, this Best Western is my preferred place to stay. They were repainting in white and gray, so an occasional person out the balcony, and we carefully parked away from areas being painted that day.

Stayed in October 2023

The air could have been colder

The bed was very comfortable, and the front desk girl was very friendly. The breakfast was good.

Stayed in October 2023