111 Pine Springs Drive, Ruidoso Downs, NM 88346, United States
#1 of 5 hotels in Ruidoso Downs
Guests' ChoiceBased on 347 hotel reviews
8.3Cleanliness
8.4
Comfort
8.3
Location
9.1
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
9.0
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End of dialog contentReviewed: 1 January 2024
Kimberly
United StatesThe beds were terrible, and the coverings were dirty.
We didnt have the breakfast and the location was fine.
Stayed in December 2023
Reviewed: 18 December 2023
Eunice
United StatesNothing
Good location , great customer service , cool vibes
Stayed in December 2023
Reviewed: 18 December 2023
Duran
United StatesThe tranquil feeling and peaceful feeling.
Stayed in December 2023
Reviewed: 2 December 2023
Norma
United StatesI had to leave! Would had enjoyed spending time in the middle yard.
The cleanness of bed and bath. The location is very calm and the beauty of your yard.
Stayed in November 2023
Reviewed: 28 November 2023
Lang
United StatesNothing. The best
The staff are excellent, kind, polite, up and above. The rooms are clean and stocked with a mini fridge, microwave and coffee maker. The views are breathtaking. I love this place and I stay here every time I come into town.
Stayed in November 2023
Reviewed: 16 November 2023
Soto
United StatesInside pool
Great options for breakfast, great location
Stayed in November 2023
Reviewed: 16 October 2023
Keith
United StatesThere were pajamas size 4 toddler, under the bed skirts of the beds. I threw them away in your trashcan. The back of the tv remote kept falling off so I taped it on.
The hotel was very nice and the location was very pretty. The breakfast was very good. Thank youl
Stayed in October 2023
Reviewed: 27 September 2023
Pamela
United StatesN/a
The location was perfect. Quiet, clean and courteous staffn
Stayed in August 2023
Reviewed: 3 September 2023
Mary
United StatesThe fact that we were charged 3 times what we should of been wich was charged to our cc without our knowledge and the property wouldn't accept that this was the case
The location
Stayed in August 2023
Reviewed: 22 August 2023
Mikel
United StatesOutside grounds beautiful
Stayed in August 2023
Reviewed: 22 August 2023
Jeanne
United StatesThe atmosphere
Stayed in July 2023
Reviewed: 21 August 2023
Michelle
United StatesThe only thing was the bed, not comfortable, hubby and I both woke up with backaches, hard and kind of bumpy. Maybe invest in new mattresses. Other than that all was nice.
Very peaceful serene atmosphere, really like it. Enjoyed the breakfast just wish it was until 10:30 or 11.
Stayed in August 2023
Reviewed: 20 August 2023
Rodney
United Statesattitude at the front desk checking in if you check in early its 20 dollars more but they were late letting us check in due to cleaning staff shorthanded we did not get a 20 dollar discount
breakfast was amazing as usual the lady does a 10 plus job she is the reason we stay at the motel the grounds and facilities were nice also pool looked really nice
Stayed in July 2023
Reviewed: 15 August 2023
Duane
United StatesThe beds were lumpy. Did not sleep well. They need replacing. No daily room service. Had to find maid service to get fresh towels.
The location was great. Lovely pine trees. Staying several days the breakfast was the same thing every day. Room had plenty room. Older hotel but great area.
Stayed in August 2023
Reviewed: 10 August 2023
Ingram
United StatesWe had a bad mattress. Woke up both mornings with back aches bad enough that we had to take Advil.
Katelyn was friendly and helpful when we checked in The room was clean. The breakfast was outstanding. Pretty location.
Stayed in August 2023
Reviewed: 7 August 2023
Dana
United StatesEverything was ok. We didn’t have towels or a shower curtain up n our room when we arrived.
That it was kinda secluded and the property was clean.
Stayed in August 2023
Reviewed: 26 July 2023
Monica
United StatesI really enjoyed the location, and the breakfast was very good.
Stayed in July 2023
Reviewed: 24 July 2023
Thalia
United StatesUnfortunately we didn’t have any towels in our room when we arrived. We also didn’t have any spare toilet paper. Thankfully the lobby staff was kind and gave us everything we needed!
Our room was spacious and comfy! Love that we had a fridge and microwave. The breakfast was great! And conveniently located next to Walmart and a Casino!! The staff were all very friendly and helpful!
Stayed in July 2023
Reviewed: 20 July 2023
Hannah
United StatesOnly thing I would suggest is lounge chairs at pool.
Location was wonderful, quiet, room was large, pet friendly, clean, breakfast was great as well as the pool!
Stayed in July 2023
Reviewed: 14 July 2023
Mary
United StatesThe room phone did not work. The blow drier didn't work either, and one of the lights by the sink was out. Had to return keys twice because they weren't working as well.
The location of the hotel being away from highway was good.
Stayed in July 2023
Reviewed: 6 July 2023
Kenneth
United StatesThere was nothing that I didn't like about the property...it was quaint tranquil. After a long drive the property told you to chill.
Very well maintained and inviting!
Stayed in July 2023
Reviewed: 1 July 2023
Lang
United StatesWhat brought me back to stay here was the change of the Manager. The manager before was so rude,Carol, we ended up moving our stays to the Elegant, now I am so happy to be able to stay here again, now that she is gone.
The breakfast is great. The rooms are clean and so comfortable. The pool and hot tub clean. The grounds are beautiful. The staff now are courteous always say hello, not like when I stayed there years ago. They are so awesome now. Stay here you will not regret it.
Stayed in June 2023
Reviewed: 24 June 2023
Manuel
United StatesNothing
Everything
Stayed in June 2023
Reviewed: 23 June 2023
Salvador
United StatesN/A
Great location!
Stayed in May 2023
Reviewed: 6 June 2023
Richter
United StatesNothing
Entire stay has been wondermous.... breakfast was exceptional.
Stayed in June 2023
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