We are dinner in the insight bar and restaurant and we were staying a while but felt rushed out by the bartender. We had drinks and dinner and enjoyed the bar/restaurant very much until approached for a final time. The place was not full so unsure of why we were rushed out.

Breakfast better than average. Hotel is well kept and clean and has a beautiful design. Spacious room and amenities.

Stayed in April 2024

In room refrigerator was extremely noisy!!

Sauna

Stayed in April 2024

Restaurant was not very good for dinner. However, breakfast was pretty good!

Rooms were clean, spacious and quiet. I liked having an onsite bar and restaurant.

Stayed in April 2024

Fans on roof very loud , interrupted sleep all night. Had to turn of heater in room it was rattling and very loud Bed not very comfortable

Close to Airport Very friendly staff Can leave car while traveling

Stayed in April 2024

Location was great! Very clean! Great staff!

Stayed in March 2024

We attended a science fiction convention held at the nearby Pasco Red Lion. The Best Western was near enough to walk to and from the convention. It was clean, comfortable, and quiet. It has a nice restaurant where we enjoyed a meal and a chance to talk to friends.

Stayed in February 2024

They shouldn't book anyone a room that they know is going to be a problem.

Got booked in one of the worst rooms in the hotel and I booked two months in advanced which was very disturbing since I figure this isn't a hot spot in a fairly low key destination. When I arrived to my room it was filled with noise that sounded like I was directly above or below a heavy duty HVAC system. I left for a few hours figuring it was just a short term issue. When I returned, no change (sigh). I went down to the staff the explain the issue and that I was willing to stay in the room if my rate could be reduced. I figured the white noise would be fine for sleeping. They informed me that I was above the kitchen and the noise would persist until the kitchen closed at 10 pm or so... They also noted that they could not refund me a portion because of how I booked (using third party booking). The lady running the desk completely fixed the issue by placing me a in a mini suite for my five day stay! Talking about going from disappointed to surprised! I look forward to returning to this location again!

Stayed in March 2024

The deposit of the refundable cleaning & damage deposit of $50 required upon check-in have not happened yet. It's been over 1 month since I stayed there and I am 100% sure that I left everything in order and no damage occurred during my stay at the room. I would like to know when the refund date will be. It's hard for me to communicate by a phone call since I am not currently in the U.S. Thanks in advance.

Stayed in December 2023

Breakfast buffet was phenomenal.

Stayed in December 2023

The breakfast was great. We loved the omlette station

Stayed in January 2024

Everything was great.

I had a breakfast to go and it was perfect for me. The Room Call was accurate. The bed was really comfortable. I couldn't hear the planes passing over. It was a great experience.

Stayed in January 2024

N/a

Very clean very well maintained property and rooms would definitely stay again if I am back in area

Stayed in December 2023

It was clean and stuff was very nice!

Stayed in November 2023

Clean, quiet and comfortable bed. Great breakfast

Stayed in November 2023

Shout out tobreakfast staff. They went above and beyond, we arrived a little late, instead of saying they were closed(valid response) one of the ladies went back and heated me fresh biscuits and potatoes and brought me out a fresh and delicious breakfast. Please give her recognition (worked Saturday 11/18 in the morning).

Stayed in November 2023

N/A

Cleanliness of the entire facility. Breakfast was our kids favorite.

Stayed in November 2023

We enjoyed the stay and the restaurant.

Stayed in October 2023

It was perfect.

We ate dinner at the restaurant and had breakfast "to-go." Both were excellent. Loved the airport shuttle.

Stayed in September 2023

Nothing. Wasn't there long enough to need anything different

Location was great. Great to have restaurant/lounge on site. Driver for the airport van was there right away.

Stayed in September 2023

No issues.

It was like new inside and out. The staff was friendly and very helpful. The morning breakfast was excellent especially the option for the eggs prepared the way I like.

Stayed in October 2023

The TV in our room was stuck on parental control couldn’t watch TV much.. (Rm#155) I was told it was a maintenance issue, but no one showed up to fix it

The entire hotel staff was very polite.

Stayed in October 2023

Nothing that I didn't like

Breakfast was good. Lots of choices. Staff was very accommodating

Stayed in August 2023

Mattress very uncomfortable, no sleep. It was sinking in the middle. I wish they had a late checkout of 1 PM like other hotels. I have a rare disease and need time. I don't wake early from this disease especially in discomfort like the the mattress in this room. I think the quality of my mattress needs stepped up, I didn't sleep the entire night bc I was so uncomfortable.

Staff was friendly and helpful Food was very good Clean, all areas were clean and our room had a very clean feel. It wasn't too loud at all

Stayed in August 2023

No restaurants close by.

Very clean and comfortable.

Stayed in July 2023