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Reviews of Best Western Plus Rio Grande Inn 3 stars

400 East 2nd Avenue, Durango, CO 81301, United States

#17 of 46 hotels in Durango

Guests' Choice

Review score

Based on 550 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    7.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 7 April 2024

    8.0
    Staff is great. Everyone is so friendly. Loved the 2 breakfast attendants. Brandon maybe his name?
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My room was facing the pool and the noise in room made it hard to work.

    I like the location and the rooms are spacious. Everything was clean

    Stayed in April 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room was connected to another room. We could hear children and their parents talking all night and early morning with an older child screaming and parents laughing at them. Did not sleep much

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    It was adequate for what we needed.
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 2 nights
    • Submitted via mobile

    It was noisy in our room , especially at night. They did supply earplugs even.

    The location was great. It was close to the main part of downtown , easy to walk to shopping and dining.

    Stayed in March 2024

  • Reviewed: 27 January 2024

    8.0
    It was a good hotel and we would stay there again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    It had onsite parking but it was a little strange.

    Was right down town within walking distance of main street. Right next to the train station. Had a nice pool and hot tub. The personal were very nice. The room was spacious with nice views.

    Stayed in November 2023

  • Reviewed: 10 January 2024

    8.0
    Great for Families; not so much for couples
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    Our room faced the indoor atrium where pool & spa are located on the first floor. The open area was extremely noisy from 9am to 9pm every single day with adults & children screaming, talking, jumping in pool. It would have been nice if the front desk had warned us of the noise level before assigning our room. Maybe the rooms facing outwards are quieter. There is no staff on duty managing the pool area and we never enjoyed the spa due to too much chaos. This place is perfect for traveling families; but not for 2 people wanting to have any type of quiet or romantic time.

    Really appreciated the warm coffee drinks available all day long. Our king bed room with sofa sleeper was very roomy. Free breakfast offered lots of delicious options. Free drinks every evening was a super nice treat. Hotel is walking distance to the Silverton Train Station and many shops and restaurants.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like the fact that there was construction next to the hotel. I also would of liked more variety on the hot breakfast.

    I liked that the hotel was right by the train station and downtown.

    Stayed in December 2023

  • Reviewed: 14 December 2023

    9.0
    Comfortable clean hotel for a great price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Honestly I don't thinkbtheres anything negative to say.

    My room and the hotel was very clean and the bed was super cozy. And the front desk lady was very nice and helpful.

    Stayed in November 2023

  • Reviewed: 5 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room wasn't very clean, no hot water, heater was loud, no very many trash cans or trash bags.

    Breakfast was wonderful! Staff was amazing!

    Stayed in December 2023

  • Reviewed: 27 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Great layout with indoor pool and hot tub

    Stayed in November 2023

  • Reviewed: 25 November 2023

    8.0
    I would stay again with a group especially but would bring my own cleaning Clorox wipes to clean bathroom myself
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The only reason I rated the property an 8 was even though almost everything was ideal and wonderful the cleaning was terrible. Walked in to the room with a trash can full of other peoples trash. The entire week we were there our bathroom was gross even though they supposedly cleaned it. Cleaning was a 1. The hot tub was nice but also not clean. Please work on cleaning your place better because this truly is a prefect place for a large family reunion with kids especially.

    The breakfast was excellent, the inside pool was great for winter, the free happy hour at night was a real bonus, as was the coffee al day. Perfect place to meet for family reunion. I would give all of this a 10 out of 10.

    Stayed in November 2023

  • Reviewed: 23 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was a good thing that we were there for the hockey games because otherwise the noise would have been terribly annoying. Interesting arrangement with the rooms surrounding the pool. An outside room would have suited us better.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The location was great Everything was walking distance

    Stayed in October 2023

  • Reviewed: 28 October 2023

    8.0
    Nice place but can be noisy
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Noise from pool atrium. Breakfast / evening drinks room worse than a school lunch room, so poor that we didn’t even bother to have our free drinks.

    Comfortable bed and room, breakfast good

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Great time
    • With a pet
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 2 nights

    Parking was a little hectic.

    I liked the location to downtown. We were there to ride the train and were able to walk to the station. Liked the free coffee machine in the lobby.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    9.0
    Near Durango train station
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    None.

    We came to Durango especially to experience the Durango & Silverstone train ride and the hotel was just 5 minutes away by walking. We didn't know that there was a complimentary breakfast which was a nice surprise, the breakfast buffet was delicious.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    It is within walking distance of what our travel was for
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2023

  • Reviewed: 7 October 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 2 nights

    the room is so small, maybe we get what we paid ;(

    The breakfast was so good, hot food. They give free drinks for happy hours so we got 8 drinks for 2 nights! Pool and hot tub were great, nobody there after breakfast time. The staffs were very nice and friendly. Free cappuccino 24/7 lol (there is a coffee machine that you can pick from espresso to hot chocolate) and Water Bottle Filling Stations. The staff will give you a lists of restaurants in town. Also the hotel located near the train station and walking distance to the historical Durango.

    Stayed in September 2023

  • Reviewed: 6 October 2023

    9.0
    Great stay!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noise in the hallway. It would have been nice to have some nuts or chips at happy hour.

    There was a pool/hot tub inside in the middle of the hotel. It's nice that it's indoor, but not very private. Our room was on the ground floor and we heard a lot of noise from the hallway. The breakfast was great, eggs, potatoes, hM, bacon, sausage and cereals and really good little pastries. Much better than a normal hotel breakfast. Also, there was a happy hour that was nice.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Good location, walking distance to downtown, restaurants etc. Good size rooms Free drinks at happy hour Plenty of parking

    Stayed in September 2023

  • Reviewed: 27 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 2 nights

    The bar is a joke. I expected a normal bar open all evening, not just for 2 hours. The beer was barely drinkable, as was the wine. The website does not make it clear that there is no evening meal available - breakfast only.

    Good location, close to railroad depot

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    Loved this place and would stay here again for sure
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pet-Friendly/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No restaurant

    GREAT location. Friendly staff. Happy hour. Awesome breakfast.

    Stayed in August 2023

  • Reviewed: 13 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The ice maker didn't work on the 2nd floor

    It was good

    Stayed in August 2023

  • Reviewed: 11 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 1 night

    the upstairs occupants made a bunch of noise late into the night.

    location to downtown

    Stayed in August 2023

Showing 1 – 25

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