Reviews of Best Western The Plaza Hotel - Free Breakfast 3 stars
3253 North Nimitz Highway, Honolulu, HI 96819, United States
#177 of 307 hotels in Honolulu
Guests' ChoiceReview score
Based on 1234 hotel reviews
7.1Score breakdown
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Cleanliness
7.9
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Comfort
7.8
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Location
7.9
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Facilities
7.4
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Staff
8.4
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Value for money
7.0
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Reviewed: 10 May 2024
Catherine
Australia35 reviews6.0“convenient place for an early flight”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
- • Submitted via mobile
no kettle available told to microwave water in paper cups which burnt b4 the water boiled-fire risk & smelly dead cockroaches on the floor fridge needed a defrost
airport proximity convenient free shuttle service comfy beds ice available quite well appointed friendly helpful staff
Stayed in May 2024
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Reviewed: 10 May 2024
Louise
New Zealand11 reviews2 helpful votes7.0“Fair”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
- • Submitted via mobile
Not much to do and little,helps or informal it transport options
Comfy beds. Close to airport. Breakfast
Stayed in April 2024
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Reviewed: 8 May 2024
Cheryl
New Zealand43 reviews1 helpful vote8.0“Great value”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
Situated on very busy highway. Street noise level high.
Comfortable rooms. Previous night stayed at a hotel charging $1000/night, and room was less spacious, but as comfortable, and services were better.
Stayed in May 2024
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Reviewed: 7 May 2024
Robert
United States9 reviews7.0“Have been using this hotel for the past 13 years for layover between flights. Will continue to do so”- • Leisure trip
- • Solo traveller
- • King Room - Pet Friendly
- • Stayed 1 night
Price amount for early check-in & late check-out. Should be based per hour rather than flat rate. Early check-in & out is based on availability unless previously arranged with the hotel. Shuttle bus timing is now every hour whereas it was every 1/2 hour in previous years.
Location close to airport. Improved food quality for breakfast. Substantial over previous years. Bus shuttle to & from the airport included in the price of the hotel.
Stayed in May 2024
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Reviewed: 2 May 2024
Naomi
United States1 review7.0Good- • Leisure trip
- • Solo traveller
- • Double Room with Two Double Beds and Courtyard View
- • Stayed 1 night
- • Submitted via mobile
Had to catch am early flight, no coffee was available, when restaurants was said it would be open
Convenience to airport, plus pick up shuttle
Stayed in April 2024
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Reviewed: 30 April 2024
David
New Zealand5 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
- • Submitted via mobile
Very noisy a/c turning on/off all night. But screened very loud traffic noisy from busy highway overhead! Quite pricey for tired accommodation. Breakfast options limited, cafeteria style with throw away cutlery and "crockery,"
Handy to airport
Stayed in April 2024
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Reviewed: 28 April 2024
Robert
Canada1 review8.0Very good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
The location was convenient for our needs. Room was clean and well laid out.
Stayed in April 2024
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Reviewed: 28 April 2024
Halina
New Zealand3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Courtyard View
- • Stayed 1 night
Room was very cramped for 4 people
Liked the staff, the cleanliness, the pool and the free breakfast!
Stayed in April 2024
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Reviewed: 27 April 2024
Dana
United States1 review7.0Good- • Leisure trip
- • Couple
- • King Room with Courtyard View
- • Stayed 1 night
- • Submitted via mobile
The breakfast left much to be desired. The selections were minimal (scrambled eggs were listed but not on the buffet, just fried rice. They ran out of pastries quickly.
The facilities were clean and the bed was comfortable.
Stayed in March 2024
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Reviewed: 22 April 2024
Martin
Slovakia7 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Courtyard View
- • Stayed 1 night
- • Submitted via mobile
Noisy aircondition, noisy highway - not very good place for sleeping.
Near airport.
Stayed in April 2024
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Reviewed: 22 April 2024
Elisha
Australia11 reviews8.0“Perfect to stay for the airport and overnight stays. Free shuttle to the airport and pick up”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
Good location easy access to the airport using the shuttle
Stayed in April 2024
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Reviewed: 18 April 2024
Jeff
United States34 reviews10 helpful votes7.0“Convenient, very no frills overnight location when passing through Honolulu.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Thin walls and very “meh”breakfast. This property is in dire need of a remodel.
Convenient location and very friendly staff
Stayed in April 2024
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Reviewed: 11 April 2024
Anita
Poland9 reviews1 helpful vote6.0“Close to the airport, but better to choose something else”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
Service - throughout our stay we were served at the reception by the same lady, who was VERY unpleasant and spoke too fast, broken English. She didn't consider our needs at all, she acted on the principle of "I have to do this and I don't care how you feel about it". We booked the hotel because of the recommended breakfast + proximity to the airport. BUT I absolutely do not recommend breakfast there to anyone. I'm from Europe and I didn't have what to eat there. Everything is sweet. There are no vegetables at all, nothing you can make yourself sandwiches from. If you eat sweets for breakfast, you will be satisfied.
On the plus side, definitely the proximity to the Honolulu airport and the free shuttle to and from the airport. Nor can one complain about cleanliness. Overall - the hotel is exactly what you would expect from it.
Stayed in February 2024
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Reviewed: 10 April 2024
Russell
Australia24 reviews4 helpful votes7.0“Quite good value if you don't expect 5 star.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
- • Submitted via mobile
Room was still dated Refurbishment has improved it somewhat. Was ok for traffic and airport noise
Breakfast was basic but ok for inclusion. Shuttle service was good. Local fast food choices were nearby r
Stayed in April 2024
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Reviewed: 5 April 2024
Venasio
Marshall Islands1 review7.0“The overall service was good.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The early check- in charge of $75 is too high, suggest $50 instead.
The breakfast was fine and so to the location -
Stayed in April 2024
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Reviewed: 3 April 2024
Gary
Australia4 reviews7.0“Met expectations after a room change. Original room allocation was near elevator and was very noisy”- • Leisure trip
- • Couple
- • King Room with Courtyard View
- • Stayed 1 night
location, room
Stayed in March 2024
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Reviewed: 21 March 2024
Tanya
Australia43 reviews5 helpful votes7.0“This hotel does what it needs - a room ready for the airport.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds and Courtyard View
- • Stayed 1 night
- • Submitted via mobile
Rooms have a large glass window that faces the pool area. These windows were filthy. The noise from the road is so loud also. We were in a lower room so maybe in the higher ones would be better. But no lift on the lower area of units (2 floors only). Also breakfast is only from 7am so if you leave earlier, too bad.
Free shuttle (other than tips) was great. Room was older but clean sheets and comfy bed.
Stayed in March 2024
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Reviewed: 21 March 2024
Kim
United Kingdom13 reviews7.0Good- • Business trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 2 nights
very noisy by freeway
ease to airport
Stayed in February 2024
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Reviewed: 4 March 2024
Cheri
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Courtyard View
- • Stayed 1 night
- • Submitted via mobile
Queen size beds instead of doubles. The parking rates were expensive and no longer Kamaaina rates were available.
Breakfast, cleanliness and location
Stayed in March 2024
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Reviewed: 4 March 2024
Randall
United States4 reviews7.0“It was ok”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Roll-In Shower - Mobility Access/Non-Smoking
- • Stayed 1 night
Limited dining options
Good location,
Stayed in February 2024
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Reviewed: 3 March 2024
Rabia
Canada6 reviews8.0“Good stay.”- • Leisure trip
- • Couple
- • King Room - Pet Friendly
- • Stayed 7 nights
- • Submitted via mobile
The shower.
The bed is very comfortable. They do clean your room daily. The breakfast was good too.
Stayed in March 2024
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Reviewed: 26 February 2024
Teresa
United States18 reviews2 helpful votes8.0“Great value close to the airport”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 1 night
The road noise was very loud near the highway, but the location was convenient to the airport and close to our destination. I did not like being in an outside room instead of the hotel part of the property. The lines for breakfast were very long. The eggs were very soggy. One of the receptionists was a little terse.
I liked the free breakfast and the coffee bar. I liked having the sink outside the bathroom.
Stayed in February 2024
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Reviewed: 25 February 2024
Patricia
Canada4 reviews1 helpful vote7.0“It was ok. The reviews reflected the hotel. The price was ok for what received.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The hotel was dated. It is well used and shows this. The room was very clean.
The breakfast was Amazing - lots of choices. Could take extra away for later (lunch).
Stayed in February 2024
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Reviewed: 24 February 2024
Patricia
United States2 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Double Room with Two Double Beds - Pet Friendly
- • Stayed 4 nights
- • Submitted via mobile
Room 109 was the first room I was in. The shower was broken and it was at the back of the hotel on a darker street. It was also a pet room and didn’t feel safe or as clean as the room in the main building. I did not have pets and do have mild allergies so it wasn’t the best fit.
The staff was great. They moved me to a new room when the shower was broken.
Stayed in February 2024
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