The price of the room is crazy for its dimensions and for its value. On top of that, add 30$ per night to park (what kind of hotel makes you pay for his parking?) and 40$ of cleaning fee (this is astonishing: an HOTEL that has you charged if you want your less than 20m2 room to be cleaned). i would have accepted it if the room was fine, but it didn’t have any charging plugs next to bed and the water pression in the shower was extra slow.

Stayed in July 2022

Lots of noise from surrounding rooms, hair in shower when I checked in, and my room was right by the restaurant which brought some additional noise.

great location

Stayed in July 2022

The room was really tiny. The desk was also tiny. The desk chair was not comfortable. I could clearly hear people talking in the restaurant - the room was right next to it.

Good location. Clean room.

Stayed in July 2022

collecting personal data such as face and ID. It took me long time to register and get the access code. No elevator.

location. staff.

Stayed in June 2022

Our room was very small and had a tiny bathroom and there seemed to be stains on the wall from something spilled.

the location is everything!! You are on the boarder of weho and Beverly Hills so it is super convenient if you didn’t have a car

Stayed in June 2022

Three guests but only one bed made up and only two towels. We asked for extra linen and it was left on the bed for us.

Super friendly staff. Fantastic location. Very clean

Stayed in June 2022

There was no elevator, I know it was written on the hotels description that there was no elevator available, but there should be a ramp available that should be available for the clients to carry their heavy luggage. Management should look into this, it should be accessible to all kind of people especially to the handicap people. There should be a receptionist at all times on the front desk. They should provide a number for the receptionist if we need during our stay and we shouldn’t be connected to the main line of Sonders which takes time for them to answer since it will reroute you to an answering service. There should be a microwave. The password of the internet should be ready available inside the room. The tv / program should be easily available and we shouldn’t be provide our own Hulu or Netflix account to watch the show. The hotel should pit provide us the program. There was no air conditioner instructions. The room had no phone, this is my first time to have a room without a landline. No access to the receptionist, housekeeping or no access to the emergency numbers. The interior and exterior design cam can use some updates. Parking space is so limited.

Location is perfect Cleanliness is perfect

Stayed in May 2022

No cleaning due to COVID. Need to pay extra..

Stayed in May 2022

wish there was a coffee bar

quaint and lovely outside terrace

Stayed in May 2022

The walls are paper thin! Seriously we could hear everything through them, that includes people's alarms, people talking, and the property is located on two very busy roads so traffic noise was also an issue. If you're a light sleeper then this isn't the place for you.

The staff were super friendly and so helpful. Anything we needed they were very happy to assist. The Sonder app is also really helpful for requesting things like extra towels or for asking any questions. The location is also brilliant. It is right in the heart of West Hollywood and you can easily walk to coffee shops and the main shopping streets. There is also supermarkets, malls and cleaners nearby. The beds are also super comfy!

Stayed in May 2022

No breakfast, very noisy, the restaurant downstairs was very loud.

Location , bed confort and reception kindness

Stayed in May 2022

Paid park with no information at time of the booking Lack of maintenance showing in the room

Location

Stayed in May 2022

Room size was smaller than expected.

Clean, neat room with huge mirror. Valet service was great.

Stayed in May 2022

main entrance is not 24 hours. Slightly noisy

great location, convenient services. friendly staff and good check in process

Stayed in April 2022

the check in with the app was a nightmare especially when you are from overseas and don’t have internet connection . you really have to do all the doc uploads before you leave . it seemed overly complicated and I don’t want another app, however the chat help was very good . the room was also affected by a flashing strobe light from a box under the desk every 5 minutes which added to a room already illuminated by a blue light from the wifi access point and a large gap under the door . this was disappointing

it was clean and tidy

Stayed in April 2022

Very noisy hallways. You can hear doors banging all night.

Very well located, right next to The Troubadour.

Stayed in March 2022

the thin walls, the rooms were quite noisy could hear the cars going past on the evening

very comfortable beds and great location

Stayed in April 2022

Bathroom had water issues, TV system not very friendly to foreign users (not a language thing, just clunky to use)

Top location

Stayed in April 2022

Blocked toilet - No refresh of amenities/coffee machine did not work properly. Room near the restaurant was quite loud into the evening but it did get quieter post 12

Comfortable bed, good size. Good location to walk out for food/cofee

Stayed in April 2022

Room walls were paper thin and you heard everything. But everything else was good.

location, friendly staff.

Stayed in March 2022

For the price of the room & the way that it was presented on line, I was very surprised when I asked why no one had freshened our room after the 1st night…like refilling the coffee service, remaking the bed. I didn’t expect fresh sheets or towels, just a welcoming return to the room. The answer that I got was that if I needed something, just ask but to refresh the room was another $35/day. This should have been mentioned in your advertising.

I thought the property was lovely at first but the more I looked around, the more I noticed how worn, faded & stained things were. Dead plants in pots, cushions torn & dirty, tablecloths thrown over couches like throws to cover stains. All could have been forgiven as “shabby” chic except no one ever straightened things up. One good thing, though, is that our bed was extremely comfortable…& we’re very picky about that.

Stayed in March 2022

because of the rooftop day bed photos I thought there was a pool. a pool is not necessary however, it would be best to keep it really clear on the website

the roof and the bed

Stayed in March 2022

Rooms face an inner court with a restaurant, so it can be noisy on the evenings.

Excellent beds. Good location. Room equiped with a coffee machine, a fridge and a safe.

Stayed in March 2022

You had to pay separately for the room to be cleaned so by the end of 8 nights it was filth

the location, the terrace outside the resturant adjoining

Stayed in February 2022

no house coffee no light breakfast no room to put suitcase down no comfortable chairs to read by. room too small for queen bed size.

restaurent on property

Stayed in January 2022