40472 Big Bear Boulevard, Big Bear Lake, CA 92315, United States
#27 of 138 hotels in Big Bear Lake
Guests' ChoiceBased on 503 hotel reviews
8.5Cleanliness
8.6
Comfort
8.6
Location
9.2
Facilities
8.5
Staff
8.8
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 13 May 2024
Robin
United StatesOne of the beds was very uncomfortable. My daughter felt it was a bad mattress. We reported it.
We were thrilled that we got a view of the lake from our room. We did not expect that. Also we were very close to many activities in town.
Stayed in May 2024
Reviewed: 11 May 2024
Alyanna
United StatesPillow too thin but doesn’t bother so much.
Property was close to the village
Stayed in April 2024
Reviewed: 10 April 2024
Robert
United StatesWe were charged for a night that was already paid for, we made two trips to the office and finally got it cleared up. we have already received a credit on our credit card, still waiting for the 100.00 for the incidentals that they charge upon arrival.
Stayed in April 2024
Reviewed: 7 April 2024
Amila
United StatesNothing.
Stayed in April 2024
Reviewed: 5 April 2024
Prisciane
BrazilEverything amazing
Everything location and Cabana , hot coffee and chocolate on the lobby.
Stayed in February 2024
Reviewed: 29 March 2024
Keri
United StatesThe room could use more storage, it needs more places to hang things up and get off the floor. Massive open shower which is great in a way, but water gets everywhere including all over the toilet.
We loved the location, the view, the room was nice, easy flooring to keep clean, lots of tv channels, great value for the price! Dog friendly!!
Stayed in March 2024
Reviewed: 25 March 2024
Tiffany
United Statesi loved everything it was great!
clean friendly and close to everything!
Stayed in March 2024
Reviewed: 17 March 2024
Michael
United Statesclean
Stayed in March 2024
Reviewed: 22 February 2024
Chris
United StatesThe front staff don’t seem to be answering their phone regularly. This is a big detractor for me because I like to talk with them personally to get an upstairs room, and to request a repeat-customer discount.
Easy in/out of lodge. Newer room.
Stayed in February 2024
Reviewed: 11 February 2024
Alberto
United StatesCoffee machine was not working, and what seemed like a water leak from the ceiling. Not much help from the morning staff. On the other hand, very kind staff when we arrived in the evening.
The place is beautiful by the Lake and very clean.
Stayed in February 2024
Reviewed: 2 February 2024
Edward
United StatesNA
The rooms are big and comfortable. Looks exactly like the pictures.
Stayed in January 2024
Reviewed: 29 January 2024
Santiagopaezd
United StatesThe coffee machine was broken. The A/C was acting up, heating up more than programmed to. Unfortunately the mattresses were the worst I ever slept in. Every time you lay down on the bed it was like drowning in one side and going up on the opposite side. It killed our backs.
The room was beautiful, everything was very close to this location.
Stayed in January 2024
Reviewed: 15 January 2024
Ortiz
United StatesNothing.
Just beautiful. Cabins and room are excellent and the staff is wonderful. We have came here for the past two years in December and look forward to more stays.
Stayed in December 2023
Reviewed: 6 January 2024
Sandra
United StatesNA
Very clean and near the center
Stayed in January 2024
Reviewed: 1 January 2024
Aaron
United StatesGreat location right next to the Village.
Stayed in December 2023
Reviewed: 21 December 2023
Doreen
United StatesEverything was perfect
The cabin and location was beautiful right on the water
Stayed in December 2023
Reviewed: 18 December 2023
Liliana
United StatesLike other reviewers have said, the walls are pretty thin.
The location, customer service when checking in and the updated rooms.
Stayed in December 2023
Reviewed: 11 November 2023
Gina
United StatesThe only thing I did not like was the view of the lake. It used to be beautiful. Now it needs some cleaning up.
I liked the room. It was renovated and beautiful. They did a great job with the renovations! I liked how close it was to downtown.
Stayed in October 2023
Reviewed: 9 November 2023
Ivan
United States.
..
Stayed in October 2023
Reviewed: 3 November 2023
Debra
United StatesI did not know the fireplace was not gas or wood. I was disappointed. It was nice to have a full kitchen, but we needed a few more skillets and a cookie sheets.
It was dog friendly, close to the Lake and the staff was nice.
Stayed in October 2023
Reviewed: 1 November 2023
Jeni
United StatesN/A
Newly remodeled. Great location. Comfy. Quiet. Inexpensive. Refrigerator. Microwave. Faux fireplace. Large screen tv. Free Wi-Fi. Kind staff. Comfortable bed.
Stayed in November 2023
Reviewed: 28 October 2023
Christiane
GermanyI could hear everything that was said in the room next to me, even when the suitcase or baggage was unzipped, so its not a quiet place. Just disturbing.
location was great, room size and everything was fine
Stayed in October 2023
Reviewed: 21 October 2023
Ivan
RussiaLovely receptionists : )
Stayed in October 2023
Reviewed: 18 October 2023
Ivorzi
MexicoThe lake, they should have a pier.
Location
Stayed in August 2023
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