111 Mason Street, Union Square, San Francisco, 94102-2713, United States
#191 of 224 hotels in San Francisco
Guests' ChoiceBased on 188 hotel reviews
6.7Cleanliness
7.7
Comfort
7.7
Location
7.0
Facilities
7.0
Staff
8.7
Value for money
6.9
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Carly
United KingdomAs the windows don't open, it does get stuffy and hot.
Stayed in May 2024
Reviewed: 20 May 2024
Emilia
United KingdomVery noisy outside especially at night (earplugs provided free of charge), a car alarm went on and off from 4am onward, some homeless people outside of the building. The area smells of urine which is a real shame as the location is fantastic otherwise.
Nice clean room and bathroom, lots of perfectly white fluffy towels, lots of pillows, very pleasant staff, free luggage storage before and after our stay, we were allowed to extend our stay by 3h without extra charge, small but tasty breakfast (to compliment it, we got some bread etc from a local bakery), access to coffees and tea all day long, complimentary wine on arrival, very close proximity to fisherman's wharf and public transport including cable car. Disney channel on TV. Coded doors (no risk of losing the card/key), fast WiFi.
Stayed in May 2024
Reviewed: 15 May 2024
Nicole
CanadaUnclear when booking that it was a continental breakfast only. Unfortunate they had a beautiful kitchen but no food made.
Gorgeous decor, comfortable bed, very convenient location to union square and public transportation. Staff was extremely helpful and informative and accommodating.
Stayed in May 2024
Reviewed: 15 May 2024
Paolo
ItalyI did not like so much the matress which was very uncomfortable and the noise coming from outside since the noise isolation is not super good
I really appreciated the cordiality at the front desk and support in checking out us very early in the morning as well as giving us breakfast despite the very early hours
Stayed in May 2024
Reviewed: 10 May 2024
Audrey
United Statesthe location, the breakfast only has muffin
clean
Stayed in May 2024
Reviewed: 28 April 2024
Jaime
United StatesYou can definitely hear everything that is going on outside the hotel and too many homeless around the area and in front of the hotel at times.
The hotel and the staff was amazing. Need a better breakfast for sure but the hotel is amazing.
Stayed in April 2024
Reviewed: 19 April 2024
Jan
Czech RepublicThere are many junkies around the hotel, but the hotel is safe. Its fine during the day, but after sunset its not a good experience. Nothing happend to us, just did not feel safe outside. Rooms are smaller, but for 2 nights it was fine.
Hotel was very nice, personal was great - we got many good advices! Restaurant was not working, but we got tips where to buy food take away and eat it in the hotel.
Stayed in April 2024
Reviewed: 18 April 2024
Lucia
United KingdomBreakfast was very disappointing, only muffins, yogurt and apples every day. Coffee was good though. Also the bar and restaurant wasn't completed with renovations so looked empty and not too organised.
The hotel stuff was super friendly and helpful..The location wasn't great as lots of homeless people around the area, but transport was nearby to get you to places easily inc the airport.
Stayed in April 2024
Reviewed: 14 April 2024
Eva
United StatesClean, cute, fun, GREAT STAFF!!!
Stayed in April 2024
Reviewed: 8 April 2024
Dove
United StatesTelevision did not work, staff tried to assist but it did not ever work. Location has no parking! Parking at garages in the area only.
Room was clean and staff was friendly. Decor was nice art deco style.
Stayed in April 2024
Reviewed: 31 March 2024
Pauline
United Arab Emiratesthe staff are extremely welcoming and helpful, the room was clean and comfortable. the hotel is walking distance to the metro and to the square. i will be choosing this hotel every time i will be visiting San Fransisco.
Stayed in February 2024
Reviewed: 18 March 2024
Daniel
GermanyHotel
Stayed in March 2024
Reviewed: 13 January 2023
Emily
United StatesRoom overlooked a busy street with a lot of screaming from people outside, glass bottles shattering in the street, and sirens. This occurred all night long. The heater in our room did not work, nor did the outlets in the bathroom.
Friendly staff, comfortable bed, cute Art Deco decor.
Stayed in January 2023
Reviewed: 12 December 2022
Allegretto
United StatesLocation, missing gym
Staff, room
Stayed in December 2022
Reviewed: 2 December 2022
Robert
AustraliaWhile we were given a bigger room at check in which we appreciated a few things didn't work. The air cond only threw cold air the TV didn't work and the shower kept dripping. We were moved to another room which was better but some lighting did not work. It's often the little things....
The location was fine. A bit noisy overnight and a bit of a rough neighbourhood these days
Stayed in December 2022
Reviewed: 18 November 2022
Simon
Australiathe location relayed to the amount of homeless people and drug takers was a shock
rooms well appointed and hotel looks like Its been recently renovated in parts.
Stayed in November 2022
Reviewed: 30 October 2022
Denise
Irelandvery noisy all night on street outside hotel
good location
Stayed in October 2022
Reviewed: 25 October 2022
Joanne
United KingdomVery basic hotel, but perfect for a trip where you're mainly out sightseeing anyway. Incredible location, close to Union Square for shopping and the subway station for a direct link to the airport in only 30 mins. Bonus: The beds were insanely comfortable!
Stayed in October 2022
Reviewed: 25 October 2022
Clara
United KingdomThe room was very dark and smaller than what it looks on the pictures. For a four star hotel, I would have expected there would be a main light in the room. The lift was out of order for the three nights we were there, we were lucky to be put in a room that was on the second floor but the stairs up were very narrow for a suitcase.
The hotel was nice and the location was great for nearby places to eat and getting on public transport. The staff were friendly
Stayed in October 2022
Reviewed: 18 September 2022
Ashin
QatarNo lift :( ; shady neighborhood
Location and staff
Stayed in September 2022
Reviewed: 9 August 2022
Chettiyar
United Stateselevator was still closed
stafd was helpful
Stayed in August 2022
Reviewed: 3 August 2022
Simon
GermanyThe Elevator was still broke. I read that in reviews from a month ago and didn’t think they would not have fixed it yet. My daughter has a broken hip. Stairs are really steep. So it was not ideal… Be aware that the staff says, it will take another month or so to get a new elevator…
Generally a very nice Hotel. The style and the design are modern but comfortable. Location is in the City Center
Stayed in July 2022
Reviewed: 31 July 2022
Harriet
United Kingdomlift was out of action and we were in the 6 th floor no air conditioning
very friendly helpful staff
Stayed in July 2022
Reviewed: 22 July 2022
Smuin
United StatesThere was no fridge or microwave anywhere which was a bit inconvenient. There was often a man playing very loud music right out front.
The workers were super friendly willing to lend a hand. Its within walking distance of a lot of restaurants and activities.
Stayed in July 2022
Columbus, USA
Vienna, Austria
Mosebølle, Denmark
Rome, Italy
Morro de São Paulo, Brazil
Chachapoyas, Peru
Travesio, Italy
Xiamen, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content