855 High Mountain Way, Gatlinburg, TN 37738, United States
#533 of 533 hotels in Gatlinburg
Guests' ChoiceBased on 26 hotel reviews
8.6Cleanliness
9.4
Comfort
9.0
Location
9.6
Facilities
8.3
Staff
8.7
Value for money
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 7 April 2024
Leslie
United StatesNo dislikes. It was lovely.
We loved everything about the place. It was convenient to Gatlinburg, a straight shot just a couple of miles. It was convenient to Dollywood. There was a grocery store about a mile from the Cabin. It was clean, comfortable, and plenty of space for my family. All of the facilities worked great and the view….ill never forget that amazing view.
Stayed in April 2024
Reviewed: 13 March 2024
Jessica
United StatesI was planning on grilling when I got there for my birthday, but the grill to my cabin was broken. The jacuzzi water only got lukewarm. We wanted to get in the jacuzzi but I never got hot enough, even after adjusting the temperature. Also, had a burnt cabbage pot in the dish washer from previous visitors.
The location and view was beautiful!
Stayed in March 2024
Reviewed: 1 March 2024
Blakley
United StatesLocation and property.
Stayed in February 2024
Reviewed: 29 January 2024
Austin
United StatesLoud appliances, doors were hard to shut.
Location, space
Stayed in January 2024
Reviewed: 19 January 2024
Cord
United StatesHave nothing bad to say about it..
Everything, it was perfect 😍
Stayed in January 2024
Reviewed: 3 January 2024
Yolanda
United StatesThere was a couple things that needed worked in the cabin but other than that it was good .
The host was very responsive when we had questions. The cabin was very nice and the hospitality was perfect.
Stayed in January 2024
Reviewed: 25 December 2023
Walter
United StatesCan’t think of anything
Comfy
Stayed in December 2023
Reviewed: 9 November 2023
Kathy
United StatesFire place did not work and we fixed it and the same with the hot tub
Location was great...
Stayed in November 2023
Reviewed: 29 October 2023
Eustice
United StatesOnly complaint we had was the grill, it was rusted and unable to be use.
Fantastic location and the cabin was absolutely beautiful! Everything else was wonderful!
Stayed in October 2023
Reviewed: 25 October 2023
William
United StatesCable TV was not working when we got there,but the owner got it fixed asap
Location was perfect,cabin was clean and spacious,views were fantastic
Stayed in October 2023
Reviewed: 9 October 2023
Meagan
United Statesclean!! amentities helpful!!
Stayed in October 2023
Reviewed: 6 October 2023
Ivy
United StatesOur only real complaint was it wasn't baby or toddler friendly. No baby/toddler items provided. No baby proofing considerations. The steep stairs inside were scary and hard to block off without blocking access to the bedroom and upstairs bathroom. A baby gate and a full handle railing on the bedroom wall side would really reduce the risk of a catastrophic injury. There's a partial railing on the floating wall side but it was loose and wobbly. Minor items: Hot tub was confusing to use. Turns out it was in sleep mode and set to 75. Host helped us the next day so we could enjoy it for the next few nights. There was a very dirty and used sponge left for use with scrubbing dishes. We replaced it ourselves. Some dishes in cupboards looked maybe cleaned in the dishwasher but still had food particles stuck on them. We scrubbed them ourselves and reran through the dishwasher. No dish towels and no dish drying mat. Cupboards were stuffed to the brim with dishes and cookware. We had no place to put groceries and have useable surface area for meal prep.
5 out of 5 stars. Would stay here again and recommend it to others. Wonderful place in a gorgeous location. Remote enough to be away from the downtown intensity but short enough drive that it was still easily accessible. Host was attentative and helped make sure our stay was enjoyable. Place was clean and comfortable and well stocked. Stunning views and cozy atmosphere. We made excellent family memories during our stay.
Stayed in October 2023
Reviewed: 15 September 2023
James
United StatesTelevisions were not working , never was fixed hot tub was. Not working however they did fix the Second day There was a hole in the ground bY step to porch we almost fell into was covered by rug. That were the major things. I really feel I didn't get all I was told I was to get and should ha e been compensated.?? We were on vacation should not have had any worries.the owners were really nice to speak too. That keeper me happy
Loved the cleanliness and size of cabin and location
Stayed in September 2023
Reviewed: 27 April 2024
Sarah
United StatesIt wasn’t very clean. It was just okay. There was a lot of dust and you could tell that the housekeeper just does the bare minimum.
It had an amazing view and was very close to all the attractions. I loved that it had a fireplace and hot tub.
Stayed in April 2024
Reviewed: 22 April 2024
Mckenzie
United StatesThe property owner was not good at communicating. The shower curtain was moldy, it had dead bugs, and ants, and the jacuzzi in the bedroom was not working. I was told someone was coming to look and did not hear back from the person until the next day, and still was given zero resolution on the jacuzzi. Also there was no hand soap. And in the furnace closet stuff was piled up which is a fire hazard.
I loved the views
Stayed in April 2024
Reviewed: 18 March 2024
Alicia
United StatesThe hot tub jets did not work nor did the lights he said he was going to send someone to fix them but never did and the fireplace also did not work
The view was the best part and the swing and the fact it had games
Stayed in March 2024
Reviewed: 10 November 2023
Deborah
United StatesWe loved the location and the view and quietness.
Stayed in November 2023
Reviewed: 4 September 2023
Anonymous
United StatesThe hot tub didn’t work doesn’t work broken blinds dirty couldn’t play pool because pool sticks with broken
The location in the parking
Stayed in September 2023
Reviewed: 25 April 2024
James
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 14 February 2024
Allison
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 3 September 2023
Matthew
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 17 August 2023
Kaitlyn
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 17 August 2023
Nina
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 8 January 2024
Anonymous
United StatesThere are no comments available for this review
Stayed in January 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content