2201 Van Ness Avenue, Pacific Heights, San Francisco, CA 94109, United States
#116 of 222 hotels in San Francisco
Guests' ChoiceBased on 637 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.8
Facilities
7.9
Staff
8.6
Value for money
8.3
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Jessica
AustraliaIf I was picking, the room was a little light based on the shutters and the air con unit was quite loud but being so tired after siteseeing we got to sleep without fuss.
Location was wonderful. Very accessible to many buses and a short walk from places to eat etc Very easy to get around and felt safe where the place was located. The manager/ owner (Ricky) was so lovely and super helpful. Room was spacious, very clean and towels changed everyday.
Stayed in May 2024
Reviewed: 9 May 2024
Mugurel
BelgiumPoor flooring and we hear the guest from next floor walking in the room
A good and clean place. With renovated rooms and at 30 min walking for Fisherman Wharf or Ferry Building.
Stayed in May 2024
Reviewed: 4 May 2024
David
United KingdomNothing really although it's a shame there wasn't a breakfast option.
Comfortable room, helpful and pleasant staff, a central location with good transport links to all of the city. Everything worked.
Stayed in May 2024
Reviewed: 2 May 2024
Henry
GermanyA bit old and some homeless people in front.
We had a nice room with a good view. Staff was friendly and you were close to some bars and restaurants.
Stayed in April 2024
Reviewed: 30 April 2024
Maureen
United StatesLetting us store our baggage before checking in.
Stayed in April 2024
Reviewed: 28 April 2024
Karina
United StatesFirst floor
Location
Stayed in April 2024
Reviewed: 27 April 2024
John
United StatesMy room was the closest to the Main Street but it was fine as I would too tired to be bothered the noise.
Affordable and conveniently located with free parking.
Stayed in March 2024
Reviewed: 27 April 2024
Ave
AustraliaAsked for spare doona and sheet...got something blanket like and pile of pillowcases 😂
Good location
Stayed in April 2024
Reviewed: 26 April 2024
Debbie
United StatesWalls needed wiping down in bathroom. But rest of room was clean.
Location. Remodeling to make more modern. Free parking
Stayed in April 2024
Reviewed: 22 April 2024
Holly
United KingdomLittle run down from the outside and quite a few homeless around the property but not much the hotel can do.
Nice rooms, good location - 20 min walk from Pier 39. Nice restaurants around. Housekeeping team were lovely!!
Stayed in April 2024
Reviewed: 21 April 2024
Anna
Germanystreet noisy, the staff when checking in seemed totally bored and not really happy to answer my questions.
it was located in a good area and had a free parking lot. it was clean. We could easily leave our luggage there after checking out for some hours
Stayed in April 2024
Reviewed: 20 April 2024
Srinivasan
United Arab EmiratesOur stay at Inn on Broadway was excellent. The Indian couples at the reception were very helpful and guided us well. The location is very close to tourist attractions and also to public transport. There is free customer parking available. There are ample food options available at walking distance. The room is neat and well furnished. We were quite happy with our stay at this place.
Stayed in March 2024
Reviewed: 19 April 2024
Allison
AustraliaIt was about a 20 minute walk to Fisherman's Wharf, but it was an easy enough walk.
The rooms were spacious and very clean. Comfy beds.
Stayed in April 2024
Reviewed: 14 April 2024
Tina
United KingdomWe were in a disabled room and the shower soaked the floor which is seeping into the bedroom. The wet room needs attention.
Location was good. Room was large. Comfortable bed.
Stayed in April 2024
Reviewed: 14 April 2024
Girard
CanadaWifi is terrible, really terrible, so do not count on it to make plans unless you are really patient. Hotel can be noisy if you have inconsiderate neighbours (renovated does not mean better sound proofing !).
Location, location, location ! Easy walk to cable cars, public transportation and a lot of attractions (if you are willing to walk). And free parking allows you to leave the car at the hotel. Rooms are renovated, comfortable and clean.
Stayed in April 2024
Reviewed: 12 April 2024
Tom
United KingdomOur room was by the stairwell so it was a little noisy and not that private with young children.
The location within the city was excellent being within a nice neighborhood and close to lots of local amenities. The room was spacious and very comfortable, good size beds! The parking was free also.
Stayed in April 2024
Reviewed: 10 April 2024
Ayhan
TurkeyRoom service was excellent. It was a spacious and clean hotel close to the city centre. The staff was friendly, helpful and attentive. The renovated rooms were comfortable. There was nothing missing or malfunctioning. It was perfect in every sense of the word. I would definitely recommend
Stayed in April 2024
Reviewed: 9 April 2024
William
United StatesCentral location free parking very helpful staff at check-in
Stayed in March 2024
Reviewed: 8 April 2024
Linda
United StatesThe lady at the reception was very kind, the hotel is clean and well-maintained, the location is great, you can walk or take the buses and reach every area of the city. For the price is really a gem in a place where everything is overpriced. If you are traveling to San Francisco and are on a budget this place is a great option.
Stayed in March 2024
Reviewed: 6 April 2024
Nathalie
United StatesN/A. They were accommodating and providing basic needs
Perfect location, free parking, cost is affordable, and comfortable.
Stayed in March 2024
Reviewed: 3 April 2024
Jeremy
United KingdomIt was a little noisy but that's to be expected with it being in the middle of a busy city. It didn't disturb my sleep though.
Immaculate freshly decorated modern rooms. Free off road parking in a city hotel.
Stayed in March 2024
Reviewed: 2 April 2024
Murray
CanadaCan’t really be a negative but the elevator was definitely a vintage fixture and something rather unique. A little frustrating at times where many users calling for the lone elevator at once.
Rooms have been newly renovated making for a new building feeling. The location in Pacific Heights section of San Francisco was quite convenient. Many tourist attractions were within walking distance or economical cab rides. On site parking was excellent, small surface lot near office, the rest of the parking was in an underground garage.
Stayed in March 2024
Reviewed: 31 March 2024
Carol
AustraliaThe WiFi was abysmal. Usually running at 13 Mbps and constantly dropping out. TV volume set too high and we couldn't turn it down.
Beds comfortable. Bathroom had good lighting and has been modernised. Good sized room and lots of power points for charging devices.
Stayed in March 2024
Reviewed: 30 March 2024
Paula
CanadaCould hear the traffic and noisy people above us,
Room was clean and comfortable, staff friendly and accommodating. Location was good.
Stayed in March 2024
Międzyzdroje, Poland
Medan, Indonesia
Sousa, Brazil
Gili Trawangan, Indonesia
Vrsar, Croatia
Can Tho, Vietnam
Mount Isa, Australia
Ciampino, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content