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Reviews of Knights Inn Burlington NC 2 stars

2155 Hanford Road, Burlington, NC 27215, United States

#14 of 16 hotels in Burlington

Guests' Choice

Review score

Based on 43 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.0

  • Location

    6.4

  • Facilities

    6.5

  • Staff

    7.8

  • Value for money

    6.3

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Showing 1 – 25

  • Reviewed: 31 March 2024

    5.0
    Staff was nice but wont be staying again
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was very noisy. Kids just running around all types of hours of the night banging on doors, screaming, just being crazy. Neighbors were banging on their walls and talking loud. Bath towels had hair on them so did my bed. Room couldve been cleaned better

    Staff was very friendly.

    Stayed in March 2024

  • Reviewed: 30 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Price

    Staff

    Stayed in April 2022

  • Reviewed: 5 April 2022

    6.0
    It was the only hotel available due to the furniture maker in town.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Check in staff was very nice,the ac worked very well.

    I had to reclean the room, the floor was not mopped properly. The towel I used to mop the floor was my towel it was white before I I cleaned the floor, it was black afterwards.I killed two roaches, washed all the walls and bathtub in the room. The bed was hard as a rock. The covers were paper thin. People fighting in the parking lot so all hours of the night.

    Stayed in April 2022

  • Reviewed: 4 April 2022

    5.0
    The good the not so good
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had people knocking on my door until around midnight. They said they were looking for Stephanie. Ladies of the night probably hoping a man would answer is my assumption. But it was quiet afterwards. Also didn't get into my room until around 6pm. Housekeeping short of help. But she did a great job cleaning room 👏

    Location and neatness of grounds. Everything I needed was within couple miles. Also variety of gas stations within minutes.

    Stayed in April 2022

  • Reviewed: 2 April 2022

    5.0
    No frills hotel, just a place to shower and rest
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location was kinda shady

    Staff was super nice. Water pressure was great with hot water. Bed was comfy

    Stayed in April 2022

  • Reviewed: 27 July 2021

    5.0
    I booked a king size room and they gave me a twin size bed and no microwave or refrigerator
    • Couple
    • Queen Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They didn’t give me the room I paid for

    The staff miss kellie

    Stayed in July 2021

  • Reviewed: 8 December 2023

    10
    Great warm and homey
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    There's really nothing I have to complain about

    The staffing was super kind and helpful

    Stayed in December 2023

  • Reviewed: 12 September 2023

    1.0
    Unsafe and unsanitary
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The door didn't lock. The bathroom door was broken. There was writing on wall and the receptacles wouldn't hold the plug inside it we left a day early and they refused to refund that day..

    The second shift front desk was really pleasant.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    1.0
    Never going back because this one employee lied on me saying I refuse to pay a $20 fee that she never asked me for and i
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the fact when I showed up to check in I waited at the window for five minutes. Plus I called and this lady picked up I told her I was there to check in and she said very rudely I’m in the bathroom and hung up on me. So I went back to the car to wait. About 3 minutes later I see moving around in the office so I go back inside and wait at the window. She was sitting at the desk looking at me. After 2 minutes she gets up and comes to the window didn’t say a word just stared at me. I then said my name and I had a reservation. She turned to the computer looks up my name and then goes to the desk grab a piece of paper looks at it and types something in the computer then turns to me and said your card was declined o told her because it’s locked and I’m paying in cash. She smacks her teeth and exhaled hard then goes back to doing something in the computer. I then slide my money and Id through the slot and waited she then says it will be $61.46 she grabs my money. Handed me some to sign and gave me my key. I asked do you mind if you walk with me to check the room out before I get it she said we don’t do that here. So I’m in the room for about 3 hours then get a phone saying I need to come and pay for the room before check out time. I was confused because I had already paid I said ma’am I already paid in cash and she said that my employee said that you refused to pay the $20 deposit for the non smoking room. She said you said you wasn’t paying that and walked off. I got upset packed up my stuff and went to the office. I talk to the manager I think and she said the same thing she said to me on the phone so I stopped her from further lying on me . I said I don’t like being lied on and your employee lied and said that I refused to pay a $20 fee she never told me about and I will not be back here. I’m ready to check out she was like no no I’m so sorry I should’ve checked the video before I even called you.

    The only thing I like was the location and the lady at the desk when I checked out she was sweet and kind the first time I went made me want to go back even if it looked dangerous to be there.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    2.0
    Very poor
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    No breakfast. Bed was okay. sink stopped up. toilet. running water all night.

    Stayed in September 2023

  • Reviewed: 19 August 2023

    1.0
    We only lasted a good 5 hrs in that hotel
    • Leisure trip
    • Family with young children
    • Queen Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Building lack proper maintenance, grass was overgrown , bathroom floor was sinking in . All buildings were dilapidated. Alot of living in folks that sat in groups outside smoking

    Cost of the stay and the location was all the appeal g factors

    Stayed in August 2023

  • Reviewed: 22 May 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was not clean. Burn holes in the sheets, room smelled like smoke, bugs , there was a broken CRACKPIPE on my floor. They couldn’t give me another room and refused to refund me. I was there less then an hour and found a different hotel to go to.

    Nothing

    Stayed in May 2022

  • Reviewed: 11 April 2022

    1.0
    Find a different hotel - dont stay here.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hotel was run down, trash all around outside, dirty and worn down front door, cigarette burns on bed spread , curtains and tub - even though I was charged an extra $20 cash at check in for a non- smoking room.

    Don't stay here. Trashy property, run down, rooms smelled. We were approched in the parking lot out side our rooms by a fella living in one of the hotels rooms. Asking us if we couldspare cash and if we had drugs. We're guessing he was a long term intinerrant person living here of which three were many.

    Stayed in April 2022

  • Reviewed: 6 April 2022

    1.0
    I will not be staying here again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    the beds were not comfortable at all very thin mattress and the room had paint chipping off the walls and looked dirty

    i was very upset when we were ready for bed and turned out the lights roaches came out

    Stayed in April 2022

  • Reviewed: 25 February 2022

    1.0
    Not going to stay here again.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Broken bed, flat pillows, no blanket just a cotton spread. The curtains were thread bare, windows were dirty. The bathroom was old and there was a black ring inside the toilet bowl. The TV and WiFi had terrible reception. No fridge, microwave, or phone. Floor was sticky. They had an unexpected $20 cash deposit for a non-smoking room...not listed in their on-line policy. When checking out the clerk told me I was rude to her.

    Not much. At first glance it appears to be clean and meet but that was short lived.

    Stayed in February 2022

  • Reviewed: 4 August 2021

    10
    I love it!!!!!
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    I love everything about it but they do need to update somethings which is coming along well but trust me they are the best

    I like the fact they read the review especially the manager of knights inn I love her she read my first review and always had me since I been coming I love her she’s a sweet lady boy I gotta tell u and wait I’m from Philadelphia I’m new to the area hood hotel gotta go check it out literally one of the best motels I ever been too they make sure that u ok and they don’t look down on u and miss kellie is another employee I love her too she’s always good to me as well they good people I’ll keep giving my money to the no problem everytime no matter the price

    Stayed in August 2021

  • Reviewed: 1 August 2021

    1.0
    Don't stay here save yourself!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was absolutely filthy. The furniture had damage spots, all of the sheets had stains and burn holes. There was mold in the shower. The room I was in was supposed to be a non smoking room but it seemed like there were plenty of people that had smoked in there prior. Oh and there was a lovely surprise that potentially seemed to be a small bit of feces on the outside ot the bathroom door.

    The only positive thing was Kellie was pleasant to deal with when checking in. Other than that I would not recommend anyone to stay here. And I wouldn't even list this property based on how awful it looked both inside and outside.

    Stayed in August 2021

  • Reviewed: 23 July 2021

    1.0
    Very poor
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was dirty and had roaches and the front desk kept harassing us and no one else

    Nothing

    Stayed in July 2021

  • Reviewed: 14 June 2021

    10
    I will totally be back to stay again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lighting. There were a few lights without bulbs. But it didn't really affect my stay or alter the enjoyment.

    The friendly staff. They were great. Would totally recommend.

    Stayed in June 2021

  • Reviewed: 6 June 2021

    1.0
    Do not ever ever ever stay here
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was roach infested and dirty. It reeked of cigarette smoke and the bed sheets and covers where ripped and burned up . Pp where loud just hanging in the parking lot . Looked more like project house than any hotel or motel I ever scene . I was told house keeping was coming clean the dead roaches up and nobody ever came

    Nothing I want my money back

    Stayed in June 2021

  • Reviewed: 24 May 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Room didn't get clean and not clean towels or anything. Online say one price and when u pay its 4 dollars more

    Call have good attitude no

    Stayed in May 2021

  • Reviewed: 21 May 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff

    Stayed in May 2021

  • Reviewed: 13 April 2022

    4.0
    Disappointing
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The beds were very uncomfortable, the Air Conditioner made a lot of noise. The Tv wouldn’t connect to the fire stick. Other than that we enjoyed ourselves.

    clean property, close distance, fair prices.

    Stayed in April 2022

  • Reviewed: 25 July 2021

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Noisy, tv didn’t work as was expected, not clean, in need of maintenance.

    Stayed in July 2021

Showing 1 – 25

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