The room needs updating. there was somebody else's hair on the clean bedding. I'm still puzzled about that.

The front desk staff were amazing. They made sure we had all the extras that we requested upon arrival.. Bed was comfortable price was right. Location was close to my son's college.

Stayed in June 2024

Eggs and potatoes could have been much warmer for breakfast. The attendant on duty, however, was very kind and efficient. Also the pool room seemed much too warm.

There was a tornado warning around 1:00 and I was concerned for the safety of my granddaughters who were visiting us. The desk clerk on duty calmly made sure that everyone who desired was ushered to the safest part of the hotel through the duration of the warning. He was very professional and kind.

Stayed in May 2024

NA

Great breakfast. Was a nice change to have fresh cooked eggs instead of the powdered version that most hotels tend to do. Also the fried potatoes were excellent. Seasoned really good.

Stayed in October 2023

Excellent breakfast!

Stayed in October 2023

Clean

Stayed in October 2023

A clean, comfortable and friendly place to stay.

Stayed in July 2023

The elevator. I got stuck. Nothing worked, emergency buttons, nothing. It was a very harrowing experience. The comp breakfast was good when it first opened up. About 45 minutes later, I went down with my husband, and the area was in a disarray. It didn't appear to have anyone monitoring the area. Several of the food warmers were empty. Cups and utensils were not available. The area had wasted food, juice, and coffee on the cabinets. Tables were not clean, which caused the food area to look unsanitary. It should be monitored all all times. You can not depend on the guests to clean up after themselves. Also, for your food area, you need one person manning it. I saw the maintenance guys trying to help with refills, cleaning, etc. I just can't imagine that the health department would find that sanitary. The front desk needs some kind of button or bell for people to ring. Several times, I went down, and there was no one there. After waiting a few minutes, I would say hello, anyone here. My room was partially clean. When I walked in, the beds were made nicely. The beds looked comfy and inviting. When I went Into the bathroom, it appeared to be clean but the disgusting thing was when you were utilizing the toilet, you looked at the baseboards and they appeared to either have mold, or just dirt caked up. Either way, it's something that's fixable and definitely needs taking care of . If the maids can't clean it, then get your handyman to take care of it. It was disgusting. ROOM 213 Even with all this, the employees were extra nice. When I reported that the food area needed attention, they came to take care of it. The only problem is that it was anyone who was available.

The location, the beds, the staff

Stayed in May 2023

the price was high for the quality of the beds.

the breakfast was good.

Stayed in September 2022

convenient location, fair price, very clean

Stayed in July 2022

The towels are very thin and small.

Location is great.

Stayed in July 2022

The hot tub did not work.

The breakfast was great, and the staff was attentive to replenish it, and to keep the tables clean.

Stayed in June 2022

the elevator didn’t work and our air conditioning didn’t work and we had to move rooms but the staff was kind and moved us with no issue..just not fun to go another flight up with our luggage

location and the staff

Stayed in June 2022

The room was clean. The staff was friendly.

Stayed in April 2022

Front desk was very slow Breakfast didn't have biscuit and gravy, a midwest favorite. Bacon was not cooked.

Maid was great Front desk was very slow Breakfast didn't have biscuits and gravy a midwest favorite.

Stayed in March 2022

Nothing

Everything

Stayed in February 2022

Very good and well stocked,

Stayed in October 2021

Basic breakfast cold cereal etc

Stayed in September 2021

The spa was not at it’s best. It was bugs in it and the railing was loose. I was looking forward to getting in the spa but didn’t look sanitary ☹️

It was close to everything including our sons school 😊

Stayed in August 2021

Sad to see the quantity and quality of the morning buffet options so diminished. Hoped that since the re-opening after COVID-19 that the Buffet would be back to previous quality. Or is it because of the name change? The cleaning staff just walked in to the room without knocking. My daughter was not dressed! Yet the staff member just stood n stared and wanted to know if if she could leave towels. They had knocked earlier and were told that we weren’t ready to have the room cleaned yet, It was prior to 8:00 am. They should have better training and manners. I will probably be rethinking my Hotel options for my next visit to Coffeyville Kansas.

Location

Stayed in July 2021

Breakfast used to be something special other than it is now. Very disappointing.

This is a clean, comfortable property.

Stayed in May 2021

No hot water in room- was moved to another room but Best Western did not offer discount.

Breakfast was ok. Location excellent. Staff great.

Stayed in April 2024

Allowed dogs. But no cats

Stayed in January 2024

Door lock broke. Stains on chair and carpet. Bed sheet had 2 areas that looked like blood. Young woman at the desk was rude when issues were brought to her attention

Stayed in October 2023

Good breakfast and rhe room was clean. When ever I am in Coffeyville I will always stay there.

Stayed in October 2023