Hotel staff Not clear and informed on breakfast included deal prepaid during booking.

Perfect location, beautiful view, good food

Stayed in May 2024

We got a disabled room , not cosy at all!

Stayed in May 2024

Very sterile. Room was large but mostly empty - hardly any good feeling. Felt like they just moved in and didn’t have to time fill up the room. No good feeling vibe.

Newer cleaner. Beautiful location on the water.

Stayed in May 2024

I only wish we had a lake view

Very clean and modern

Stayed in May 2024

the room was not as clean as expected from a new hotel, and trying to book the hotel's restaurant was impossible. I was expecting to have some tables reserved for overnight guests. The reception staff is not aligned with benefits and payments between the shifts and our account had to be adjusted even though we went through everything during check-in.

The staff is friendly and tries to accomodate, and the room is comfortable

Stayed in April 2024

n/a

close to everything

Stayed in March 2024

Our room was beautiful but weirdly shaped . You could not watch tv in bed .

The location is perfect . The staff are all friendly and polite .

Stayed in December 2023

Neede more waste baskets- only had one in bathroom. Needed cups in bathroom. More towel racks in bathroom. Breakfast was very pricey,

Loved fire pit with view of lake. Sat around the fire for an hour.clean rooms.

Stayed in November 2023

We were told on arrival that we'd have a wait of 1/2 to 1 hour to get in our room. I told the receptionists that I was going to give a review (which I do now and then) for Trip Advisor, and that I would note the wait. I got room keys within 2 minutes. My total wait was around 10 minutes, not an hour. I did send off a good review of the hotel to Trip Advisor, but it was not published, for some reason. Everything is very clean and new, and the location on the lake is outstanding! In our room, only one comment-the soaps were almost empty in the bathroom, and the dispensers were falling off of the tub wall.

I did not eat on the premises, we ate at a coffee shop on the main business street in Canandaigua. We had coffee and fruited yogurt, both very good.

Stayed in September 2023

Sounds of multiple motorcycles in hotel parking lot revving engines for 30 minutes before 8 am.

Stayed in October 2023

Looks unfinished. Very bare.

Great location.

Stayed in August 2023

Your website had false info. No rooms have microwaves and our room was to have a terrace but didn’t. The room chair, yes only one, was hard wood. Lucky we had a cushion and then they brought us a banquet type chair. No info in print in the room. Had to use smart phone to access info.

Location and cleanliness. Breakfast was good. Loved the walking paths all around. Actually could walk to Wegman’s. Was able to make individual coffees in a machine in the room.

Stayed in August 2023

we had a king sized room, it was huge and had one wooden chair in it. When I asked for another chair I was told that’s the way the room was designed even after I told them we were older and my husband had health issues. They refused to get us another chair. They said they didn’t have any. I’m sure the hotel was full.

Very beautiful AND A PERFECT SPOT.

Stayed in July 2023

This hotel is brand new, but there seem to be a lot of kinks that haven't been worked out. First off, there was no hand soap in our room, and when we asked for us, they gave us tiny bottles of body wash. We also had issues getting our room cleaned- we'd asked for it to be cleaned the second day, and no one ever came (housekeeping told us in the hall that there were still 5+ rooms ahead of ours to clean). Someone finally came the second day after we made it a point to ask the staff again. Additionally, our bathroom sink had 2 separate leaks while we were there- the poor maintenance man had to fully remove the sink from the wall to address the leak, but it seemingly wasn't fixed as it continued to leak and water pooled all over the bathroom floor.

This hotel is located right on the lakefront, and a quick walk to downtown. Very close to a few great breweries, too! The room was spacious and super clean, and you could tell everything was brand new. The pool is gorgeous and so relaxing. This is a dog-friendly property, great for traveling with your best friend!

Stayed in July 2023

That the housekeeping never removed old towels or replaced with new ones

The view and pool

Stayed in July 2023

We paid for a lake view, but it was more like a parking lot, pool, and tent view. I would not have paid more for a lake view if I knew the lake view was only visible from the far left side of the window in our room. We did not consider our view to be a lake view. We asked for fresh bath towels and waited 3 hours. I finally texted back with a second request, and they were delivered by placing them on the hotel hallway floor - not in a bag or anything - on the dirty floor. I know it's a new hotel, and they are working out the kinks but putting clean towels on a dirty floor doesn't make sense to me. There also is no "do not disturb" sign to hang on the door, so the person delivering the towel was knocking on the door but I was in the shower. It was also odd that the room was so big, but there wasn't much furniture in the room. There was a table but only one wooden chair, and there was no workspace like a desk/chair with a plug nearby for me to set up my laptop to do work. Another concern is that anyone can park in the lot and then come in and use the hotel pool. We used the lovely pool, but there were people not staying at the hotel also using the pool. There is no key card required to get into the pool, so it's basically open to the public.

The hotel and the grounds are beautiful. The beds were comfortable, and the staff was friendly. We had brunch at the hotel restaurant, and it was very tasty. They also had a local IPA beer on tap which we liked.

Stayed in June 2023

Excellent brunch, very hospitable service.

Stayed in June 2023

booking.com kind of screwed me they told me I can put a card on file and pay cash when i got there that was not true and the room I booked online was not the room they gave me very disappointing and not worth the 200

Stayed in May 2024

Great location, cleanliness and a very cordial staff. They were easy to talk to, understood our needs and helped us accordingly.

Stayed in May 2024

It was dirty and smelly, the guy at the desk does not like his job, elevator very old Food was terrible

Almost anything

Stayed in May 2024

Service in restaurant. Breakfast waitress felt like a diner. She called us “love” after taking 20 min to acknowledge. The dead bugs along the windows of restaurant never cleaned. It was my birthday and we choose not to eat there again or for breakfast.

Location

Stayed in May 2024

Very good

Stayed in May 2024

Being woke up at 3:30 am from the smell of someone smoking.

Everyone so polite

Stayed in April 2024

Lactation and beautiful property

Stayed in April 2024