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  5. Reviews of Candlewood Suites Abilene, an IHG Hotel

Reviews of Candlewood Suites Abilene, an IHG Hotel 2 stars

3050 Catclaw Drive , Abilene, TX 79606, United States

#27 of 39 hotels in Abilene

Guests' Choice

Review score

Based on 53 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 15 March 2024

    8.0
    Overall, our stay was great!
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    The bathtub/shower was VERY slippery. My daughter almost fell when she took her shower and the same almost happened to me when I took a shower.

    The staff was all very friendly and helpful which made the stay even better. The bed was very comfortable. My daughter and I slept well.

    Stayed in March 2024

  • Reviewed: 14 April 2023

    8.0
    good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night

    location was near restaurants.

    Stayed in April 2023

  • Reviewed: 26 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    it was fine

    clean property close to restaurants and a stores. wasn’t too far from expo center.

    Stayed in March 2023

  • Reviewed: 21 January 2023

    7.0
    Awsome, relaxing
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    it was good area, quite

    Stayed in November 2022

  • Reviewed: 13 March 2022

    8.0
    Excellent home away from home in Abilene
    • Business trip
    • Solo traveller
    • Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    Room needs some work including new shower curtain, bathroom sink drainage needs improved. I was sorry that there was no breakfast or healthy options in the shop. Also, they sold cereal with no milk available. Windows were very dirty.

    Great location for visiting Abilene. Staff were wonderful. Room excellent. Good storage space. Delectable bed. Blue Bell ice cream in the shop.

    Stayed in March 2022

  • Reviewed: 16 February 2022

    8.0
    Very nice
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    king bed

    We asked for ground floor, they were all taken

    Stayed in February 2022

  • Reviewed: 9 February 2022

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    I paid for a suite, but when I got there, they told me this type of room wasn't available, and that I wouldn't be able to get a refund due to booking through a third party.

    Stayed in February 2022

  • Reviewed: 13 May 2024

    1.0
    Not happy at all with this nightmare experience.
    • Business trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    I gave my room to my workers and had to find another place to stay. Then the room leaked all night from the rain(on top floor). The manager has okayed a refund and I hope this happens

    Very disappointed. When I checked in I asked about the other room to make sure both reservations were as they should be. Guess what, there was no other room! Even though I had all the paperwork from Booking.com showing my reservations, the hotel said that you had never send the information for the second room. Then they said that the second room showed to have been canceled 4 days after it had been made. So I tried calling Booking .com to help me and had to deal with a ridiculous recording that asked for your booking number over and over and over. It was a nightmare and really made a huge mess of the whole weekend.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    5.0
    Manager has okayed a reimbursement for this room.
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    My room was on the top floor and it leaked in my room all night from the rain.

    It was fine.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    1.0
    Very poor
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    I paid in advance for 3 rooms during my college graduation. My entire family showed up and was told they were overbooked and my reservation had been cancelled. There were no other rooms available anywhere. We had to drive home in the middle of the night after the graduation ceremony. The hotel had apparently known the reservation was cancelled 3 days prior but left it up to Booking.com to notify people (which they didn't.). The hotel should have called people as soon as they knew it had to be cancelled.

    Stayed in May 2024

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    There was nothing I didn’t like about it..

    The cleanliness and friendliness of the staff and hotel.. I definitely recommend this hotel to anyone..

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    It’s a great hotel, very clean and nice staff.
    • Leisure trip
    • Couple
    • Executive King Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Flood lights in parking lot.

    Great convenient location.

    Stayed in January 2024

  • Reviewed: 22 December 2023

    10
    The best in Abilene
    • Business trip
    • Group
    • Double Studio
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great as well as location

    Stayed in November 2023

  • Reviewed: 31 October 2023

    9.0
    It was a great motel for a quick overnight trip.
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 1 night

    I normally like to eat at the breakfast most hotels offer. I wish they had one.

    This motel did not have a free breakfast. We could purchase something from the snack room. They did offer free coffee.

    Stayed in October 2023

  • Reviewed: 19 August 2023

    4.0
    Overall, apart from the cleanliness it wasgood
    • Leisure trip
    • Family with young children
    • Double Studio
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness or lack of

    Floor in room was filthy and very uneven

    Stayed in August 2023

  • Reviewed: 14 July 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The bed was HARD, you could NOT adjust the air conditioner, very unsatisfied for the stay.

    It was a place to sleep.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    9.0
    Iris is amazing!
    • Leisure trip
    • Family with young children
    • Double Studio
    • Stayed 1 night
    • Submitted via mobile

    The elevator abd floors could be cleaner. Our toilet was shaky and the refrigerator wouldn’t get cold enough, but iris offered to have a maintenance guy look at it.

    Iris is AMAZING. She answered all my questions and even brought my mother a blanket to our room. I’ve stayed here twice and have had great experiences. Its walking distance to Walmart and there are many stores close by. It’s a great location.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    5.0
    Great staff
    • Leisure trip
    • Couple
    • Executive King Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Expensive for a place needing some upgrade and non functional items in room. Woke up at 1130 by water backing up in our sink in kitchenette even though we had not used anything there. No one available to fix although the young lady did her best. No offer to move rooms so we lived nasty water slow draining all night and luckily no recurrence.

    Location and super nice staff

    Stayed in June 2023

  • Reviewed: 22 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 10 nights
    • Submitted via mobile

    Pool was closed

    Stayed in May 2023

  • Reviewed: 7 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Outdated room and smaller bed then advertised

    Excellent location

    Stayed in March 2023

  • Reviewed: 19 March 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    we had to complain twice about noisy people upstairs keeping us awake all night and it did us no good. we did not get any rest.

    the location was fine and the room was comfortable and clean.

    Stayed in March 2023

  • Reviewed: 3 March 2023

    5.0
    would not return.
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    It was not Candlewood standard that we’re used to. Cleanliness was an issue

    that it was a Candlewood suites and en route to our destination

    Stayed in February 2023

  • Reviewed: 31 January 2023

    5.0
    you can do better in Abilene
    • Leisure trip
    • Couple
    • Executive King Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the room is old, outdated, shower/tub was stained and has a rounded bottom so you can’t stand flat in the shower; no dvd as mentioned in description, towel holder above toilet is rusted and the room I booked and paid for was not the room I received. The iron was rusty and I was afraid to use it. had to ask for an ironing board. this was NOT a King Executive Suite as I had booked. finally I was refused a copy of my bill at check out and told I had to get it from the third party booking agent.

    the beds were comfortable and location was good

    Stayed in January 2023

  • Reviewed: 14 November 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Studio
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was not very clean, dirty carpet and a little outdated. There was no coffee in the room and the coffee in the lobby was empty most of the time. There are no ice machines at the property and the ice maker did not work in our room. The pictures online were nothing like the facilities. No seating area anywhere on the property and there was in the pictures online.

    The room had plenty of space for a family with 2 adults & 2 kids

    Stayed in November 2022

Showing 1 – 25

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