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  5. Reviews of Candlewood Suites Fredericksburg, an IHG Hotel

Reviews of Candlewood Suites Fredericksburg, an IHG Hotel 2 stars

4821 Crossings Court, Fredericksburg, VA 22407, United States

#28 of 38 hotels in Fredericksburg

Guests' Choice

Review score

Based on 174 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    7.6

  • Facilities

    6.8

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 22 April 2024

    8.0
    The big were very comfortable and clean.
    • Leisure trip
    • Couple
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Every thing was good

    I don’t eat breakfast but my stay was short but good

    Stayed in April 2024

  • Reviewed: 26 March 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Smoking
    • Stayed 1 night
    • Submitted via mobile

    HVAC unit did not work. Hotel staff didn't have a blanket. Candy wrappers discarded around and in the elevator.

    Stayed in March 2024

  • Reviewed: 23 October 2023

    6.0
    Wouldn’t stay again most likely.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There was always people loitering in the hallways and outside. The hallways always smelled like pot.

    The room itself was nice and clean.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Smoking
    • Stayed 1 night

    convenient

    Stayed in October 2023

  • Reviewed: 25 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Roaches in the bedroom and someone was in our room. Had to get another.

    Stayed in September 2023

  • Reviewed: 15 July 2023

    7.0
    Practical for a night or two but I wouldn’t want to stay longer.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The kitchen doors didn’t fit properly and there was only mismatched dishes, cups and glasses. The bathroom was outdated.

    The kitchen was convenient. Calling them suites is a bit of an exaggeration. The staff was very nice and helpful. The snack area with a wide range of snacks and practical products was a good idea. We received complimentary homemade cookies and coffee which was very nice.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    5.0
    I like the recliner. the carpet has a strong animal urine. The switch is broken in the room and the light stays on all
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    right near the highway

    it was on the first floor

    Stayed in June 2023

  • Reviewed: 5 June 2023

    7.0
    ok but probably won’t stay here again
    • Leisure trip
    • Couple
    • Queen Studio - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    there was no pool or breakfast. it was not easy to get to too, entering and leaving we had to make u turns. first room the keys didn’t work.

    it was clean.

    Stayed in June 2023

  • Reviewed: 23 April 2023

    7.0
    Needs improvement
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room needed some major updates...like the carpet was nasty, the furniture was torn and nasty looking, the bed wasn't comfortable, and the dressers had damage.

    The location of the place, free laundry room

    Stayed in April 2023

  • Reviewed: 17 April 2023

    8.0
    great bang for the buck
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    convenient location

    Stayed in April 2023

  • Reviewed: 11 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room smelled like smoke, although it was non-smoking

    Staff, cleanliness, value

    Stayed in April 2023

  • Reviewed: 28 March 2023

    7.0
    It was okay
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No proper lighting and entrance hard to find.. No breakfast station.. On the first floor..windows exposed to the outdoors due to the lack of curtain closure...I had to put a heavy towel in between the window for privacy. Staff was great...served the purpose for the evening..but over priced for the quality..

    Last min booking..was traveling all day wanted to rest... Booked this hotel, sits off a main road..very hard to find at night...need more lighting around the hotel for safety and security reasons...

    Stayed in February 2023

  • Reviewed: 1 March 2023

    8.0
    Very friendly staff
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Grounds/Property is not well kept. Needs to hire landscaper and remove the pile of trash outside of the dumpster.

    No breakfast served unfortunately.

    Stayed in February 2023

  • Reviewed: 21 February 2023

    8.0
    relaxing
    • Leisure trip
    • Solo traveller
    • Queen Studio - Smoking
    • Stayed 6 nights
    • Submitted via mobile

    convenient

    Stayed in February 2023

  • Reviewed: 19 December 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The handle on my toilet to flash was broke no maintenance man had already left so I dealt with it they offered to move me to another room but I have plumbing experience I know how to take a lid off and manually flush a toilet.

    Everything was good

    Stayed in December 2022

  • Reviewed: 27 November 2022

    6.0
    Stay was overnight and had I not paid in advance, would have cancelled and found another hotel.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    Greeting by staff was poor. Stood waiting at desk until a person appeared. He did not introduce himself. Saw me standing there and never said I would be with you. Difficult to understand as he had a very heavy accent. Definitely not the service I have experienced at previous visits at the same hotel. Not pleased with the service. Hallway smelled dingy, not fresh Microwave in the room was broken. Did not heat. When checking out asked for a receipt and was told that I could not get one.

    Stayed in November 2022

  • Reviewed: 30 September 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tv didn’t work out n my room

    Location was good but entrance and exit was hard to get of

    Stayed in September 2022

  • Reviewed: 5 September 2022

    8.0
    Overall the stay was good.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    bathroom and refrigerator wasn’t clean

    staff and location

    Stayed in July 2022

  • Reviewed: 18 August 2022

    5.0
    Below avrrage
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Slow checkin Room was not cleaned between between days If you’re experiencing staffing issues at a minimum change out towels Party going on until 4am

    Location. Friendly staff

    Stayed in August 2022

  • Reviewed: 21 April 2022

    5.0
    Fair . The location was my favorite part.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The lack of cleanliness. I found multiple strands of straight hair on my sheets upon arrival. My bed wasn’t made , the comforter was balled up in the corner outer edge of the bed . It also had a huge rip in it . I was too tired to make a complaint and didn’t feel like having to move rooms . I figured I would just not stay there again.

    The location

    Stayed in April 2022

  • Reviewed: 28 March 2022

    8.0
    Comfortable hotel good for families and those with pets.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was an unwashed bowl in the sink in our room and some stained linens. The free food items were not restocked during our stay which was disappointing.

    The staff was very friendly and present. The free coffee station was well-stocked. Our king suite was large and comfortable.

    Stayed in March 2022

  • Reviewed: 30 November 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    To many dogs barking

    Stayed in November 2021

  • Reviewed: 7 October 2021

    5.0
    I have stayed there a number of times over the years. Service and cleanliness are no longer prioriti
    • Leisure trip
    • Solo traveller
    • Queen Studio - Smoking
    • Stayed 1 night
    • Submitted via mobile

    No coffee maker in the room. Smoking room but no ashtrays. Staff did not wear masks yet asked customers too. No longer offer free papers. Just not worth the money.

    Did not see a breakfast, left over cookies from the day before

    Stayed in October 2021

  • Reviewed: 4 October 2021

    5.0
    Room was not worth charged amount. On the brighter side it was a twofer(my first and last stay at th
    • With a pet
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    When I entered the reception area the clerk was on the phone with Booking.com attempting to assist the customer ahead of me. Vanessa did acknowledge my presence and apologize for the 16 minute wait. She announce my room number aloud so that the four other customers in line could hear. I requested a non smoking room as I have allergies and the entire floor reeked of smoke including the room! There were cigarette burns on the toilet seat! Room was not worth charged amount. On the brighter side it was a twofer(my first and last stay at this hotel chain)!

    Easy check out! The clerk appear to be eating and did not put done his food.

    Stayed in October 2021

Showing 1 – 25

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