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  5. Reviews of Candlewood Suites - Jacksonville - Mayport, an IHG Hotel

Reviews of Candlewood Suites - Jacksonville - Mayport, an IHG Hotel 3 stars

2073 Mayport Road, Jacksonville, 32233, United States

#23 of 167 hotels in Jacksonville

Guests' Choice

Review score

Based on 219 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    8.7

  • Free WiFi

    9.3

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Showing 76 – 100

  • Reviewed: 27 October 2023

    3.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Staff seemed indifferent. Microwave didn’t work. Upon arrival room thermostat was set at 60 degrees. Could not adjust . Needed staff help ( the young girl was very helpful).

    Average.

    Stayed in October 2023

  • Reviewed: 24 September 2023

    3.0
    Not pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were German roaches in the room and puvic hair in the bed

    Nothing

    Stayed in September 2023

  • Reviewed: 4 July 2023

    1.0
    Very disappointed! not happy at all we're excited to checkin until they told us no room for us. but the thing is we&
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    We arrived @ the hotel and ready for checkin and suddenly the frontdesk told us the room that we booked is occupied. there is no room available for us. was very upset and disappointed.so they transfer us to other hotel which not the same facilities we've looking for. very very disappointing. hope it will not happen again.

    Stayed in June 2023

  • Reviewed: 17 April 2023

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Check in time was at 3. Got there no rooms were ready. I had booked 2 room's. About 30 mins later one eeom was available. They told me the other would be ready in 30 more mins. Took the family to the beach came back at 7 p.m. and the room had not been cleaned or ready. Very disappointed and would never stay or tell any one to stay there. I have a big social media platform and will tell everyone about my experience there.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    2.0
    Definitely a last minute option
    • Leisure trip
    • Family with young children
    • Studio Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I generally do not like being on middie floors of hotels due to nosie level. We could literally hear every single thing. Super loud dogs across the hall after midnight. People above is dropping every loud item at 4/5am and also having seggs pretty loud above us too. I also hate to mention this but the itself was extremely uncomfortable. We also found old blood stains on the blanket.

    The location was pretty close to the beach and other things. Easy access to the hotel. Plenty of shipping near by.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Slippery floors. Also, it's not the hotels fault, but I've never stayed at a hotel with louder guests. They slammed doors all thru the night and made a lot of other noise (and it wasn't sex).

    The room was decently clean, but whatever they cleaned the hardsurface floors with was slippery and left enough residue that you could see where you stepped.

    Stayed in March 2023

  • Reviewed: 22 March 2023

    1.0
    overbooked never got to stay here was told 30 minutes before we arrived to go across the street listened to our neighbor
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    overbooked was told we couldn’t stay here to go across the street

    we were overbooked and got a call 30 minutes before we checked in that we couldn’t stay here

    Stayed in March 2023

  • Reviewed: 11 March 2023

    3.0
    won’t go again
    • Couple
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    smell, location, booking mix-up

    nothing

    Stayed in March 2023

  • Reviewed: 6 March 2023

    4.0
    would not recommend this to anyone
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the smell of pot in the hallways and how could they run out of clean towels. and really didn’t care that they had!

    located near our destination

    Stayed in March 2023

  • Reviewed: 4 November 2022

    1.0
    Not Good!
    • Business trip
    • Solo traveller
    • Studio Queen Suite - Non-Smoking
    • Stayed 1 night

    I did not like this place and the location is not great. Not a good place for R&R or vacation. There is a mechanic shop next door and I could hear air wrenches. The room smelled like cigarette smoke. The halls smelled like diesel fuel which they referred to as “perfume”. Management isn’t good either. I asked for a refund, and they would not honor my request. They feel that keeping $150 is more important than a bad review. I don’t recommend this place.

    Stayed in October 2022

  • Reviewed: 29 August 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The smoke detector was removed from the room it smelt of smoke so bad and weed and the hotel staff couldn't care less. Didn't feel safe at all and left the hotel.

    Stayed in August 2022

  • Reviewed: 20 July 2022

    7.0
    Good value. Too bad the room stunk like pot.
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Our room stunk like marijuana and when we got home and did laundry, the smell was still in our clothes.

    Everything worked in the room.

    Stayed in July 2022

  • Reviewed: 27 June 2022

    5.0
    Everything’s was nice until I went to the restroom in the middle of the night and found multiple roaches running by my f
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    they have a roach problem.

    nice amenities, looked new.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast. I usually stay across the street . Much nicer

    Stayed in June 2022

  • Reviewed: 5 June 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had roaches in the room and ants in our beds. Multiple people have bites on their face, neck, and legs

    The location was nice

    Stayed in June 2022

  • Reviewed: 30 May 2022

    6.0
    If you can’t find a better one!
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the coffee machine wasn’t working. I don’t think they cared to fix it! The hotel doesn’t serve breakfast and we expected at least to have some coffee but they didn’t fix the coffee machine.

    it was a good hotel

    Stayed in May 2022

  • Reviewed: 14 April 2022

    6.0
    Pleasant
    • Business trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 2 nights

    Our tub did not drain while running the shower, the hall reeked of smoke.

    The staff was very pleasant.

    Stayed in April 2022

  • Reviewed: 10 April 2022

    6.0
    Manager is terrible
    • Business trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    I was in town for 2 weeks for training for a new job position. I was working with Booking.com since my 2nd day of check in the release my 13th day at the hotel and leave on day 12. After 5 emails from booking Neil never bothered to reply to any of them. I had to call and ask staff when he was in to get Booking staff to talk to him. After almost 2 weeks later I just decided to go to my bank and dispute it with them. Manger just needs to do his job

    It’s a quiet hotel. Front desk was helpful.

    Stayed in April 2022

  • Reviewed: 28 February 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Kids in room above me ran around like little elephants - constantly.

    Staff was very nice and helpful.

    Stayed in February 2022

  • Reviewed: 16 July 2021

    7.0
    clean rooms, pleasant staff
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 6 nights

    no housekeeping

    Stayed in July 2021

  • Reviewed: 17 June 2021

    2.0
    Diss app right
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Front desk needs to be more courtesy and attentive to needs. Not very knowledgeable of surrounding areS, ie what restaurants to recommend. We had roaches in our room and after reporting it never offered a new room. When we checked out they put the room out of service. AC was not working properly. Couldn’t give me a receipt because we had booked through booking.com. Charged us for incidentals even though it was already paid in advance.

    It was close to the venue we were attending

    Stayed in June 2021

  • Reviewed: 22 May 2023

    10
    overall very good an clean. water in shower was on point.
    • Leisure trip
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no breakfast

    very clean

    Stayed in May 2023

  • Reviewed: 6 September 2022

    9.0
    Great place for the money.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Room next to us was blaring music at 7am.

    very clean. Staff was excellent!

    Stayed in September 2022

  • Reviewed: 20 June 2022

    8.0
    the hotel was nice and clean staff was friendly
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was very clean and convient

    Stayed in June 2022

  • Reviewed: 12 April 2022

    6.0
    Lobby and snack area and personnel were all great. certain room features were not good as noted.
    • Couple
    • Studio Queen Suite - Non-Smoking
    • Stayed 11 nights
    • Submitted via mobile

    AC unit was not working as well as it should have: we had to clean the filters clogged with dust and grime.

    inexpensive. Adequate accommodations.

    Stayed in April 2022

Showing 76 – 100

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