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Reviews of Quality Inn & Suites University Area 2 stars

3400 North Everbrook Lane, Muncie, IN 47304, United States

#11 of 11 hotels in Muncie

Guests' Choice

Review score

Based on 236 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    6.0

  • Location

    7.2

  • Facilities

    5.3

  • Staff

    6.6

  • Value for money

    5.7

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 13 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The way the front desk guy was rude and mean

    Brefest

    Stayed in May 2024

  • Reviewed: 23 April 2024

    6.0
    It was ok for one night.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The breakfast. The employees kids running in the hallway.

    The breakfast was minimalist. I can bring cereal bars and cold cereal with me and spare you guys the trouble.

    Stayed in April 2024

  • Reviewed: 20 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • One Room Suite - Non Smoking/Ground floor
    • Stayed 2 nights

    I reserved a king but got a queen bed. And the bed was kinda broken.

    The location and the price

    Stayed in February 2024

  • Reviewed: 18 December 2023

    6.0
    For the cost of the rooms it was a fair stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Flat pillows, terrible breakfast, warm dilute coffee, stains on walls

    Room size, friendly staff, easy check in

    Stayed in December 2023

  • Reviewed: 28 October 2023

    5.0
    It was ok
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel wasn’t the cleanest. The first room we were given was trashed and it appeared that someone was still in the room.

    Location to the University

    Stayed in October 2023

  • Reviewed: 24 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That I was up late an had to leave early

    The living room an bed room had separate doors an I could lock the bedroom door

    Stayed in September 2023

  • Reviewed: 23 October 2023

    6.0
    Not very impressed
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Felt like the price of the room was way too high for the quality of the hotel. I didn’t feel like the hotel was clean and the breakfast was very miniscule with no working juice dispenser. The public restroom had no soap or paper towel dispenser. Hotel felt pretty trashy for the amount I paid even with booking months ahead.

    Bed was really comfortable

    Stayed in October 2023

  • Reviewed: 16 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Ants in the room, housekeeping didn't take trash out

    Availability and location

    Stayed in August 2023

  • Reviewed: 12 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No owners have done little to improve it. Breakfast had a poor selection. Syrup for waffles was empty.

    Convenience of location

    Stayed in August 2023

  • Reviewed: 9 August 2023

    4.0
    Bed was comfortable. Breakfast was disappointing
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was quite small with few choices

    Facilities were clean and pleasant

    Stayed in August 2023

  • Reviewed: 26 June 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed the entire time I was there and the fitness room wasn't open either.

    It was nice inside the chandelier was beautiful.

    Stayed in June 2023

  • Reviewed: 24 April 2023

    5.0
    carpets stained in and dirty in room and hallway
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    carpets dirty, breakfast was 2 boxes of little Debbie cakes , waffles and cereal

    close to venue

    Stayed in April 2023

  • Reviewed: 3 April 2023

    5.0
    No towels
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No towel No soap Towel leaks Customer service not good Not to friendly

    The area

    Stayed in April 2023

  • Reviewed: 19 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool has been closed washer n dryer has been broke for two weeks. They don't offer any weekly rates so its 540.00 plus for a week. The vending machines are always empty.

    Stayed in March 2023

  • Reviewed: 11 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • One Room Suite - Non Smoking/Ground floor
    • Stayed 2 nights
    • Submitted via mobile

    Pool closed washer n dryer broke vending machines were out and never restocked. Breakfast was honey buns hard toast watered down waffle mix.

    Stayed in March 2023

  • Reviewed: 28 February 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like the fact that when I came out to have breakfast there was nothing, I didn't also like that I spend money in the vending machines and couldn't get my money back when it was sold out of the other pops. You can tell they didn't vaccum before we came in there was poop droppings behind the table.

    I liked the hot tub even though it looked like it hadn't been cleaned in a while. I cleaned it myself and enjoyed it

    Stayed in February 2023

  • Reviewed: 27 October 2022

    6.0
    it works for a quick trip first time around but will not be back.
    • Business trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    disgusting couch, stains on floor

    I like the size of the rooms and the employees were amazing.

    Stayed in October 2022

  • Reviewed: 30 September 2022

    6.0
    Decent but bring snacks
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not super clean and the breakfast is all carbs with no protein.

    The room itself was comfortable and nice.

    Stayed in September 2022

  • Reviewed: 19 September 2022

    5.0
    really don’t think it was worth what I paid for the night
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    In our room the paint was chipping off the wall in the bathroom area. The tub surface was scratched really bad that it looked dirty. there was only Aquafina and Gatorade in the vending machine and the ice machine wasn’t working.

    Stayed in September 2022

  • Reviewed: 18 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paint peeling from walls. End tables were not cleaned, had cup rings that we had to clean off. Room in general was old, not very clean and VERY expensive for the quality. Price is bumped up for college family weekend which we expect but also expected better quality room. Would not stay here again.

    Close to campus

    Stayed in September 2022

  • Reviewed: 3 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mouse droppings in the bathroom. Semen stains on the bed blanket.

    Stayed in August 2022

  • Reviewed: 10 July 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Location was great.

    Stayed in June 2022

  • Reviewed: 28 June 2022

    5.0
    Pictures indicated a decent place, in actuality was fair in most basic of ways.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It is not cared for. It isn’t filthy, but it isn’t clean. Observations: The facility windows and doors were covered with prints—enough to take notice of. There was someone staying in a beat up camper plugged into the hotel directly outside our window. We unfortunately had to keep the blinds closed, which was problematic because the lamps/lights were not bright. The inside of our room door was sticky. The headboards had hair oil/grease on them from others resting their heads. The bathroom wall and ceiling need repair. Food crumbs and wrappers in the hallway. The cleanest area was the breakfast area—with good reason, as there was not much there to eat, even though we went 15 after breakfast opened. Of note, Little Debbie’s and two pieces of white bread were offered in the pastry area. A few apples for fruit (I would understand if we had been late to breakfast, but it had “just opened”). Watered down orange juice and coffee.

    Proximity to event The sheets were clean

    Stayed in June 2022

  • Reviewed: 2 June 2022

    4.0
    The stay was uncomfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The original room we have when enter the toilet had Stool in it.The toilet was broken.Online the hotel stated it had a pool and get there the pool had no water and was out of order.My teen boys room had dirty covers. The New room they gave us had a broken bed the lean to the side when you sit on it. The cable tv kelp going in and out .The place was a hole in a wall hotel.But I got what I paid for I guess.

    The price I guess you get what you pay for.

    Stayed in June 2022

Showing 1 – 25

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