6555 Old Collamer Road South, East Syracuse, NY 13057, United States
#23 of 23 hotels in East Syracuse
Guests' ChoiceBased on 134 hotel reviews
3.6Cleanliness
4.7
Comfort
4.6
Location
5.7
Facilities
4.3
Staff
5.8
Value for money
4.8
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End of dialog contentReviewed: 27 May 2024
Angela
United StatesToilet in the room was loose, coffee maker was missing a peace, beds were very uncomfortable. There was a group of kids running in the halls through our the night and being loud outside. Just not a good experience and I was surprised because quality inns are usually really good. This location was horrible. I would not recommend anyone to stay
Nothing really
Stayed in May 2024
Reviewed: 18 March 2024
Trisa
United StatesPool and work out room was not available didn't know until after I booked room
Breakfast was good
Stayed in March 2024
Reviewed: 20 February 2024
Kayla
United StatesCleanliness of room. I originally booked at another hotel and once I arrived I was told they rerouted all their visitors to this hotel<<that was a little annoying since I have to get back in my car. The room had some things wrong with it, sink leaked, paint was peeling, tub and shower curtain were stained.
Staff and breakfast were pleasant. The main lobby of the hotel was beautiful.
Stayed in February 2024
Reviewed: 4 December 2023
Alane
United StatesFacility seems to be under more renovation than was listed in website. Bathroom seemed date. Mattresses a little too firm for me. Parking lot was very dark , and I did not feel safe.
Staff was welcoming and kind. Room and bathroom were clean. Appreciated that rooms had been redone and there was no carpet.
Stayed in November 2023
Reviewed: 2 December 2023
Teague
United StatesThe pool wasn't working, the workout room was not working either.
The room was okay
Stayed in November 2023
Reviewed: 6 November 2023
Gradek
United StatesThe property is under construction. Hallways were dirty, carpeting torn, plastic sheeting hung from windows. The deadbolt had been removed from the door to my room and I had to improvise a wedge below the doorknob in order to feel like it was safe to sleep at night.
The staff did a reasonably good job under the circumstances - no guest was happy to be there when I was checking in.
Stayed in November 2023
Reviewed: 6 November 2023
Terrence
United StatesRoom was suppose to be two queen bed but elders fulls instead. Bathroom was dated poor workmanship door stuck renovation done in bathroom looked to be done by staff and not a true workmanship
Location was the best part of this property. I know it’s under renovation but the ones I was were lacking in quality. Not sure I will return
Stayed in November 2023
Reviewed: 4 November 2023
Mary
United StatesQueen beds instead of king. Clean tub. Had to ask for remote.
Did not use
Stayed in October 2023
Reviewed: 26 October 2023
Jaina
CanadaThe hotel is under renovations. The room itself was very clean but the hallways were disgusting. The bed springs were so broken that we had no choice but to sleep in the middle because you would just roll in. We were also charged more than what we were supposed to be.
Very close to the highway and the staff were great.
Stayed in October 2023
Reviewed: 3 October 2023
Cook
United StatesI booked this on booking buddy. It said the hotel was pet friendly which was great; however, no where did it say that there was a $25 charge per pet so I was quite shocked that I needed to pay $50 extra for my pets.
Bed was comfortable. The hotel itself looked very sketchy being under construction and having to go to the back of the building.
Stayed in September 2023
Reviewed: 6 September 2023
Christine
CanadaIt smelt mouldy in the hallway but we know it was under construction.
Stayed in September 2023
Reviewed: 31 August 2023
Hedren
United StatesGuess coming in after midnight was noisy, children running down the hallway.
Just the location
Stayed in August 2023
Reviewed: 27 August 2023
Shakaisha
United StatesEverything, it was uncomfortable
Nothing
Stayed in July 2023
Reviewed: 24 August 2023
Hall
United StatesThe pool was not running or was in use. No wifi. They said it was out. It was dirty. Garbage all over the property. Breakfast sucked.
Nothing
Stayed in August 2023
Reviewed: 10 August 2023
O'connor
United StatesThe TV barely worked, most channels wouldn't come in. The breakfast left much to be desired. There seemed to be very little staff on hand at any time.
Room was comfortable and quiet.
Stayed in August 2023
Reviewed: 7 August 2023
Daniel
United StatesYour hotel is a catfish. It looks nothing like it does online. While it was an okay place to stay, you should change pictures online so future customers do not expect more than what it is. Not well kept up or clean.
The bed was comfortable and room was cool.
Stayed in August 2023
Reviewed: 29 July 2023
Heather
United StatesBathroom floor was dirty. Breakfast area had flies swarming the garbage, which was next to the food.
Staff were helpful and good location.
Stayed in July 2023
Reviewed: 7 July 2023
Joshua
United StatesWell when we Googled places with a pool this hotel came up, well there isn't a pool. So sorta false advertised . Then we get there and are told that we can't have a key card or any key for our room because the keycard machine isn't working that left us already not feeling comfortable . Then we get brought to our room to find out it hasn't been cleaned , the next room that is opened isn't cleaned as well , then the next room as well . The last room we get brought looked clean at least the beds sorta made , then we take a look into the bathroom and find urine in the toilet . That was our strike two . Finally I get the kids ready to go to the pool run down to the front desk because we can't get in it to be told there is no pool ..AFTER I HAD ALREADY PAID FOR THE ROOM. So after 3 strikes we had enough and realized this hotel isn't ready for people yet and the management needs to go online update and in the building and actually clean it for the public use. Usually we wouldn't be as harsh but we stay at many hotels over are travels and this was by far the most tough time we have seen. Hopefully the quality inn will look into this and update!
I mean we loved it when it was the Ramada , but since the new ownership we don't think we'll come back
Stayed in July 2023
Reviewed: 24 May 2024
Ryan
United StatesIt was terrible, first off the charge you for AC if not it’s a sauna so you upgrade get there AC doesn’t even work and the ceiling had paint just breaking off Then you move rooms NEXT DAY mind you and I get a room where the maids never even sweep the floor! And bugs all over the floor alive!!! I want my money back’
The location
Stayed in May 2024
Reviewed: 23 May 2024
Marcia
United StatesWasn't able to reach someone at the front desk at times. Otherwise, everything went ok.
Free parking and continental breakfast.
Stayed in May 2024
Reviewed: 21 May 2024
Mary
CanadaPiece and quiet. Fast guest service, thank you.
Room was nice. Breakfast could use some fruits, otherwise it was good. We didn't use the pool.
Stayed in May 2024
Reviewed: 16 May 2024
Fabio
United StatesFilthy, had to switch rooms, breakfast was terrible, no amenities, over priced. I could go on and on
Nothing
Stayed in May 2024
Reviewed: 14 May 2024
Maria
United StatesMy husband fell down in the bathtub while taking a shower in room 215. He almost hit his head with the sink. He hurt his knee and arm. It is very important to put anti-slippery bands on the bathtub.
Stayed in May 2024
Reviewed: 13 May 2024
M
United StatesAlthough management did advise facility was under construction, rented room was incomplete in furnishings (no chairs, heat thermostat did not work, no hangers or tv remote, cabinets incomplete-plumbing exposed)…room was rented before ready…cost way too much.
Close location to JMA Wireless Dome for graduation.
Stayed in May 2024
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