2001 Cleveland Road, Sandusky, OH 44870, United States
#16 of 32 hotels in Sandusky
Guests' ChoiceBased on 569 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
8.3
Staff
8.5
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 7 May 2024
Jeffrey
United StatesRooms were a little small
Water park
Stayed in May 2024
Reviewed: 6 May 2024
Elexis
United StatesThe hard wood floor in the hotel room
The water park water slides and the wave pool
Stayed in May 2024
Reviewed: 19 April 2024
Angela
United StatesThe only thing that was a little disappointing was that there wasn't a coffee maker in the room.
Staff was friendly. Check in was quick and easy. The room was clean and beds were comfy. The Waterpark was awesome and everybody enjoyed the attractions.
Stayed in April 2024
Reviewed: 15 April 2024
Erica
United StatesIt was good
Stayed in March 2024
Reviewed: 3 April 2024
Lovez2dance2
United StatesNot enough family bathrooms, it would be ice if castaway bay had 2 more family rooms considering there is showers inside them and people take FOREVER in them.
Arcade was a vital overpriced but was cool looking. Everything else seemed ok except you need like 2 more family rooms in the.waterpark area, with a shower inside there, it takes way too long to stand there and wait. Overall our trip was great! ¹
Stayed in April 2024
Reviewed: 1 April 2024
Grobe
United StatesNeed more things to do in evenings for adults, food etc
Nicely laid out close to food and other act
Stayed in March 2024
Reviewed: 23 March 2024
Losano
United StatesRoom with 2 sets of bunk beds
Stayed in February 2024
Reviewed: 15 March 2024
Lauren
United StatesNothing the resort itself did, the people above of us were super loud and maybe bigger trash cans in the room. But other than that our stay was great 😊
The rooms were very spacious and clean, we had a great time. The waterpark was clean and had very attentive staff. Plenty of chairs to sit. Was a wonderful experience, we will be back!
Stayed in March 2024
Reviewed: 9 March 2024
Ryan
United StatesBunk beds weren't very sturdy. Breakfast is expensive for kids. Wish they had menu items for little ones that won't eat a $15 buffet. The elevator took 5 years of your life lol!
The room was cute. Bunk beds are definitely not made for teenagers but they worked ok. Water park was great! Loved the game room. Finding all the little doors was cute.
Stayed in February 2024
Reviewed: 17 February 2024
Erin
United StatesWhat chemicals does the Waterpark use? My 3 kids came home with red bumps - rashes - all over their body. They've had this the 3 times we've been to Castaway Bay. They are too harsh - we've never had reactions on our skin at any other Waterpark. Yuck...transgenders working at the counter, I almost walked away. Disgusting.
The breakfast was good but kind of pricey for a family of 5. The hotel needs quiet hours, with 3 kids in bed at 9, it was really loud until about 11pm.
Stayed in February 2024
Reviewed: 17 January 2024
Fluffypuffy
United StatesThe hallways really need to be warmer, there were so many people complaining about that aspect. It would be nice to have a coffee maker in the room.
We had the bunk bed room which the kids loved. We thought the changing area in the room was cute but needs a curtain. Breakfast was too expensive. So, I went out and bought milk and snacks. I bought coffee downstairs and a couple of doughnuts. The front desk was so very nice and helpful.
Stayed in January 2024
Reviewed: 15 January 2024
Samuel
United StatesNot long enough
Great stay
Stayed in January 2024
Reviewed: 2 January 2024
Lisa
United StatesBed was due to be replaced as it was quite pitted.
Great waterpark facilities, very friendly staff.
Stayed in December 2023
Reviewed: 1 January 2024
Michelle
United StatesHousekeeping never came to Neither of my rooms!
The water park! The staff was very friendly
Stayed in December 2023
Reviewed: 25 December 2023
Cody
United StatesIf I had to make a compliant it would be the height restrictions for kids in the water park. I think it would benefit the life guards if wrist bands were a thing for heights
Our stay was great! This was our first time and our kids loved it. It was very clean during our stay and the staff were really nice. This was is really geared towards younger kids and it was perfect for my two young girls.
Stayed in December 2023
Reviewed: 18 December 2023
Dana
United StatesI didn't like that certain areas of the waterpark shutdown for approximately 30-45 minutes and then wasn't clearly communication to customers.
Staff was friendly and helpful. Room was clean and spacious.
Stayed in November 2023
Reviewed: 27 November 2023
Marilou
United StatesNone
Room is clean and comfortable,easy accessible to everything
Stayed in November 2023
Reviewed: 24 November 2023
Monica
United StatesDuring Saturday evening- the busiest time at the waterpark many of the areas all closed at once. The basketball pool, wave pool, the big water slides, and the climbing pool. That was disappointing. Especially since that was the busiest time of our stay and so many people without any where to go. I understand the interuption was less than an hour but for the price we paid at the time of night there should have been no interuptions. Also it felt as though the water in the wave pool was cold as well as the water park room in general being cold while not in the water. Our shower was dirty with hair in it and the heater in our room did notnget warm enough especially after being so cold in the waterpark.
We had a great time, staff was VERY friendly and helpful. The room was nice sized, beds were comfortable.
Stayed in November 2023
Reviewed: 29 October 2023
Savannah
United StatesThe waterpark could always use more cleaning and sanitizing.
The esthetics were great, a very Caribbean vibe.
Stayed in October 2023
Reviewed: 21 October 2023
Stephanie
United StatesBetter for smaller children
Was newer and very cute
Stayed in October 2023
Reviewed: 29 September 2023
Brandon
United StatesSmall trash can and fridge
The view from my room although I was 4th floor
Stayed in September 2023
Reviewed: 18 September 2023
Kelly
United StatesHousekeeping did not come to our room. Had to go to the front desk to get fresh towels
Staff was friendly. Nice hotel.
Stayed in September 2023
Reviewed: 16 September 2023
Jasmine
United StatesThe smell when you walked in smells like mold or mildew.
the property was clean but the only thing I had issues with was the tub kept stopping up when taking a shower.
Stayed in September 2023
Reviewed: 12 September 2023
Linda
United StatesWe were in an adjoining room, they were strangers to us, they were very noisy talking and laughing loudly until past midnight, then the talking became somewhat less, but the music did not. They played a lady singing, it was loud and annoying, it sounded repetitive and was coming through the adjoining door, plus in the hall, it lasted until 12:35AM, until I called the front desk to report and security came over to knock on their door, about 12:40. They turned off the music, but evidently didn't like my complaint, they slammed the door 3 additional times, maybe people leaving. On Saturday I went to the front desk to express my concern that the same partyers would do the same that night, I needed sleep. Unsmiling, I was offered another room, a few doors down. I accepted moving to another room, my daughter and grandkids weren't pleased to have to move. I had to get both key cards and return to the front desk that afternoon. At that time, they had about 4 customers at registration with 2 women and the "manager", I had spoken with earlier to get the room change, working the desk. I stood to the side to exchange key cards for the new room. After the "manager" got done with 1 customer she addressed me and said, "we have a waiting line, you're going to have to go to the end of the line". I wanted to remind her that I was there to get new key cards. So I said, even if I'm just getting new key cards? She said with no apology, no smile, with a stern look, Yes, we have these people checking in, go to the end of the line! I have diabetes and have to be careful with over walking or over standing, but I did so, I waited until I was next in line, and when it was my turn, she got up and left!. That made my wait just a little longer because now there were 2 women working. Not appreciated. I had a reservation paid for until Sunday checkout.
My 2 grandchildren enjoyed themselves very much! It was clean!
Stayed in September 2023
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