8602 Universal Boulevard, Orlando, FL 32819, United States
#147 of 389 hotels in Orlando
Guests' ChoiceBased on 978 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.3
Facilities
8.6
Staff
9.0
Value for money
8.4
Free WiFi
8.4
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End of dialog contentReviewed: 20 May 2024
Konstantinos
United KingdomWe found the breakfast "less" than we were paying for. Eventually we decided to opt out and get our own breakfast which saved us 40$ /day and we didn't really miss anything.
Excellent service. Super friendly and helpful receptionists. Clean rooms and amazing location.
Stayed in April 2024
Reviewed: 17 May 2024
Kevin
United StatesTowing people for parking in the lot
Shaped like a castle
Stayed in May 2024
Reviewed: 10 May 2024
Sonia
CanadaRoom was not serviced one day and was out of towels, toilet paper. Took a couple of hours and a few calls to get resolved
Stayed in May 2024
Reviewed: 10 May 2024
Rosemary
AustraliaAir cold but we could adjust
Comfortable room - well appointed. Good bathroom
Stayed in May 2024
Reviewed: 30 April 2024
Jozef
Slovakiapoor breakfast
perfect location
Stayed in April 2024
Reviewed: 15 April 2024
Eric
United StatesN/A
Great location,clean parking lot, and close to several restaurants
Stayed in April 2024
Reviewed: 7 April 2024
Theresa
United StatesPaying for parking, they have their own lot and charging 25.00 to park where there are signs posted park at own risk.
Looks like a castle, close to food and entertainment.
Stayed in April 2024
Reviewed: 4 April 2024
Dennis
United StatesThere are no bathroom and sleepers in the room.
Convenient location, professional staff, clean and comfortable.
Stayed in April 2024
Reviewed: 1 April 2024
Edison
United StatesParking free
Parking expense
Stayed in March 2024
Reviewed: 18 March 2024
Robert
United StatesThe room was very crowded with that chase lounge
Stayed in March 2024
Reviewed: 26 February 2024
Lequeesha
United StatesThe location was perfect. We were in walking distance to restaurants.
Stayed in February 2024
Reviewed: 20 February 2024
Steven
United StatesParking seems limited, but the staff tried their best to accommodate us.
Location was everything for this hotel.Staff was very attentive and the room was clean with comfortable bedding.
Stayed in February 2024
Reviewed: 12 February 2024
Susan
United Statesour room was right across from the elevator and was very noisy. we never had our room cleaned after it was even requested at check in
the bar and starbucks available , bed was very comfy , location very convenient to walk to many places
Stayed in February 2024
Reviewed: 7 February 2024
Ilias
United StatesThe breakfast it was poor and expensive with no reason
The location is perfect, the room it was ok, simple basic room, I liked the shower though.
Stayed in February 2024
Reviewed: 21 January 2024
David
United KingdomRoom doors were very noisy when they shut at night
For breakfast there was an excellent choice of food
Stayed in January 2024
Reviewed: 9 January 2024
Godfrey
United KingdomBar could have more atmosphere and pool bar could have stayed open into the early evening to give an option for staying in the hotel rather than venturing outside.
Location, cleanliness, room was great vfm in terms of size, facilities and decor.
Stayed in January 2024
Reviewed: 7 December 2023
Abdulaziz
Saudi Arabia1. AC disturbance sometimes cold/warmth 2. No drinking water available we need to ask reception and we did it will be out of stock 3. No caring/ hygiene kits like tooth brush & paste , slippers, ears cotton, sawing kits. Thank you
Quiet place, good room service , fast check-in & out
Stayed in December 2023
Reviewed: 16 November 2023
Melissa
United StatesThe price to park and no more cookies at check in
Love the decor
Stayed in November 2023
Reviewed: 13 November 2023
Tesha
United StatesThere was an issue with the water in the shower draining right away. It was a standing shower and the water was not going down immediately.
Its in a great location! Right across the street from Icon park ! Literally walking distance! Lots of other fun things nearby. Walls are well insulated, I never heard the neighbors or even people walking by in the halls. I also like that you need a key card to get from the lobby to the rooms upstairs, made me feel safe!
Stayed in November 2023
Reviewed: 31 October 2023
Tiago
United States$25 for parking.
Excellent facilities, location, and room. Clean, good check-in process.
Stayed in October 2023
Reviewed: 31 October 2023
Kimberly
Trinidad and TobagoThe parking rate is a bit high.
This property was well located! The manager Lisa has exceptional customer service and was very accommodating.
Stayed in October 2023
Reviewed: 23 October 2023
Tomesha
United Statesthe price
nice
Stayed in October 2023
Reviewed: 23 October 2023
Leandra
United StatesI didn’t think it was as clean. The toilet had marks, the shower wasn’t cleaned properly, the carpet smells moldy
The location was great. I also liked the castle theme.
Stayed in October 2023
Reviewed: 7 October 2023
Kate
United StatesToilet was broken upon arrival but room service came up quickly to fix it. Hot tub wasn’t hot.
Breakfast was good but eggs were cold. Room service was great, food was very hot.
Stayed in September 2023
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