15 West 56th Street, New York, NY 10019, United States
#137 of 418 hotels in New York
Guests' ChoiceBased on 421 hotel reviews
8.3Cleanliness
8.5
Comfort
8.7
Location
9.5
Facilities
8.3
Staff
8.9
Value for money
8.1
Free WiFi
8.0
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End of dialog contentReviewed: 7 May 2024
Camila
CanadaNo room cleaning, no breakfast.
Location. The hotel looks beautiful inside.
Stayed in May 2024
Reviewed: 29 March 2024
Anda
United KingdomThe check-in / arrival process was slightly confusing and we did not know how to find our room. We sent texts to the customer service number and the reply was fast.
Perfect location for our trip. Larger rooms than we usually find in New York. Quiet, clean, well-organised rooms. Quick responses to texts sent to their customer service number.
Stayed in March 2024
Reviewed: 17 March 2024
Nelson
AngolaUnstable room temperature, because we did not manage to set up the AC properly
Great location, very clean and safe.
Stayed in December 2023
Reviewed: 15 March 2024
Park
United StatesThe room didn't match the photos at all. The lobby / restaurant were great, but the room was very lacking.
The location, the price.
Stayed in March 2024
Reviewed: 12 March 2024
Diana
United KingdomThe aircon was ridiculously noisy - started with a bang and then the noise level was quite high.
The location is great, staff were most helpful, the lobby and mezzanine areas are nice and cozy. The price was a definite win! I found the absence of daily cleaning quite relaxing. I’ll use this place again.
Stayed in March 2024
Reviewed: 30 January 2024
Rachel
United Arab EmiratesAccess codes are a little tricky as it doesn’t let you use the mobile key on the front door to the hotel - not a big deal but a little inconvenient when you are trying to juggle a lot of luggage and get in.
Fantastic location - great for exploring the city, affordable nightly rates and very clean, modern rooms! Keith at reception was very helpful and explained the whole staying with Sonder process. We really enjoyed our stay here
Stayed in January 2024
Reviewed: 10 January 2024
Ivana
SerbiaThe noise when you turn the aircondition on, and the looks of the ceiling.
The location is fantastic - close to everything, in the heart of Manhattan, the room was at the back of the hotel building facing other building but still having some view and light but no noise - perfect, and rare in NYC. The room was spacious, cozy, it had everything we needed. Brenden at the reception was great, he made a huge difference to our stay by being authentic (many employees nowadays sound like answering machines), simple, kind, and truthful.
Stayed in December 2023
Reviewed: 3 January 2024
Juan
United StatesThe bathroom only has half a door so water is always spilled outside.
The location is very good,near the 5th street ,you can go to many places on foot ,and it is very convenient to take the subway when going out.The front desk was very friendly and here's New york's Christmas greetings.
Stayed in December 2023
Reviewed: 30 December 2023
Nick
United StatesPillows were worse than a motel 6, I assume. No refrigerator in room and no ice.
The room was spacious and balcony impressive. Great bathroom.
Stayed in December 2023
Reviewed: 29 November 2023
Siu-hung
United KingdomNothing! It was great .
This was a perfect location from which to explore New York City. Within walking distance to Central Park, it was great for our kids (4 + 8). We could walk to various key locations, and there was a subway within 5 minutes which allowed us to go further out. The hotel was very quiet and restful- pretty amazing for such a central location - and the ‘vibe’ was also very relaxing. Staff were not overbearing, and you helped yourself to topping up tea /coffee pods as you needed. We were very lucky to be placed on the 15th floor - the view was spectacular and a truly great first experience for kids. Many inexpensive, independent restaurants lined the street, which meant take out was easily accessible. Highly recommend and I’ll stay at Sonder again for sure.
Stayed in November 2023
Reviewed: 13 November 2023
Patrick
United StatesShower in room very difficult. Leaks water into main room.
Great spot to head out to sights and restaurants. Quiet until construction starts. Constant construction.
Stayed in October 2023
Reviewed: 27 October 2023
Andris
LatviaThe room needs refreshing- ceiling is covered with some dark spots, curtains with holes, overall worn out feeling. The sink is installed outside the bathroom, with a very little space around for toiletries. The glass bathroom door is not sound-proof. No shelves for clothes, just a rack with hangers. The hotel looks much better on pictures than in reality.
Great location
Stayed in October 2023
Reviewed: 27 September 2023
Jeongyun
United StatesIdk yet
Great location, employees are very friendly
Stayed in August 2023
Reviewed: 23 September 2023
Riwa
LebanonLocation
Stayed in September 2023
Reviewed: 10 September 2023
Tranan2000
United StatesConfusion regarding credit card for incidentals -- email never really answered my (email) question. why not assume that credit card used to book the room is the default for incidentals?
Staff very friendly; adjacent restaurant (Felice) very good
Stayed in September 2023
Reviewed: 9 September 2023
Nadav
IsraelWiFi is incredibly slow
Stayed in August 2023
Reviewed: 26 August 2023
Colleen
United StatesNothing!
Modern furnishings, new, bright
Stayed in August 2023
Reviewed: 9 August 2023
Yaron
IsraelLocation 5min walk from Central Park The room was big enough for our family. Stuff was very kind and helpful
Stayed in August 2023
Reviewed: 6 August 2023
Anthony
Australiafront entrance is a construction site with rubbish strewn on footpath - it was hard to identify that this was supposed to be a premium hotel. The night time noise levels inside the room on 9th floor were unacceptable. I think the double glazing has failed because the windows can be opened and the noise gets in through those loose seals.
Stayed in August 2023
Reviewed: 5 August 2023
Bertha
MexicoHave to program cleaning
Location
Stayed in August 2023
Reviewed: 2 August 2023
Leni
BrazilThe only problem was that there is no cleaning in the room. I satayed there for 10 days, no room service at all.
WONDERFUL location, between 5th nd 6th avenue, 3 blocks from Central Park. Good and gentle staff. good building conditions
Stayed in August 2023
Reviewed: 17 July 2023
A
United Arab Emirates1. Additional charge for housekeeping (USD 70 each time) 2. Sofabed was quite uncomfortable
1. Location 2. Overall facilities
Stayed in July 2023
Reviewed: 7 July 2023
Jane
United StatesPublic rooms tired snd not the cleanest. No dsily room cleaning ($80 upchsrge) of rooms, staff not professional, room must be paid in full when booked (they dont take reservations), rooms not updated. Few amenities.
Excellent air conditioning and wifi. Rooms are spacious. Outstanding location. Goid bed, very good shower.
Stayed in July 2023
Reviewed: 4 July 2023
Armin
United StatesConstruction noise continued through the night, mattress was too hard and the bed did not have a head board so I kept bumping my head on the wall and the pillow would sink between the bed and the wall, also very dirty outside the door with garbage bags piled up next door, but that seems to be an accepted nuisance in NYC.
Location is awesome and we got a great deal. Large room with lots of space, clean and nicely decorated. The shower water flow was amazing. Felt like standing under a waterfall.
Stayed in July 2023
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