570 Pond Promenade, Chanhassen, MN 55317, United States
#2 of 2 hotels in Chanhassen
Guests' ChoiceBased on 306 hotel reviews
7.6Cleanliness
7.9
Comfort
7.9
Location
8.7
Facilities
7.5
Staff
8.0
Value for money
7.8
Free WiFi
8.7
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End of dialog contentReviewed: 14 May 2024
Pamella
United Statesbreakfast was less then before. coffee ran out. staff not real attentive
great location for dinner theater and arboretum. nice to have spa open till midnight
Stayed in May 2024
Reviewed: 13 May 2024
Ellen
United StatesAC was noisy, bed side lamps didnt work, toilet felt like it was loose.
Location, bed was comfortable. Clean, breakfast was acceptable.
Stayed in May 2024
Reviewed: 8 May 2024
Kerry
CanadaNothing
Staff was amazing. Loved the rooms nice and spacious. Adult time in the pool area after 10. A great restaurant and liquor store across the street
Stayed in May 2024
Reviewed: 30 April 2024
Andino
United StatesI think that your desk check lady needs to be a little more friendly. Like she really enjoys her Job 😁
We enjoyed our stay for sure!! I spoke with Neera to make reservations and she was fantastic 😊
Stayed in April 2024
Reviewed: 28 April 2024
Turnice
United StatesGood
Stayed in April 2024
Reviewed: 18 March 2024
Cheyenne
United StatesThe jets in the hot tub did not work. One staff working so they were very busy. No towels in the pool. Bathtub was absolutely disgusting. Floors were not vacuumed. Bed was not comfortable Breakfast was not stocked. Staff was trying but it was too much for one person to deal with.
The staff were super kind, the lobby was very nice, room was mostly clean, minus the bath. Very accommodating when i needed to change number of beds. Were able to handle a bunch of dance girls being hyper.
Stayed in March 2024
Reviewed: 14 March 2024
Timothy
United StatesWe got there 10 min before breakfast was closing (our fault) and found that the breakfast set-up was being taken down. However, the attendant was helpful in getting us what food she could. We appreciate that it is pet-friendly and brought our 2 small dogs with. The linoleum/vinyl floors are definitely a good flooring choice to have when allowing pets. It was super close to the Chanhassen Dinner Theatre, which we went to that night -- so we appreciated the convenience.
Stayed in February 2024
Reviewed: 13 February 2024
Melanie
United StatesOur room smelled strongly of Fabulosa cleaner, which is a good sign but overboard with the fragrance. Heater startled us awake a number of times because at its start, it sounded like an alarm. Once it in got going, it was tolerable.
Cleanliness and location were spot on for us.
Stayed in February 2024
Reviewed: 25 January 2024
Colleen
United StatesEverything went well. Not anything I didn't like. I left a personal item there by mistake, and they were very accommodating about holding on to it until I could retrieve it.
Our room was very large and comfortable and breakfast was free.
Stayed in November 2023
Reviewed: 13 January 2024
Bryan
United StatesThe continental breakfast was below average and it was the exact same all 3 days I was there. The coffee was not good either.
The location was great. It was nice and quiet. It was consisted with the other americinns I'm used to.
Stayed in January 2024
Reviewed: 4 January 2024
Kevin
United StatesI was okay with everything. I didn't have much bad to say about AmericInn. The only thing I can really think of is the limited selection for the TV.
Breakfast was excellent. I love waffles. I recommend having waffles every visit. Everything was cleaning the room and available. The energy and environment was great. I'll visit again someday. Much better than Country Inn.
Stayed in January 2024
Reviewed: 4 December 2023
Matt
United StatesBreakfast selection was poor. Facilities needed work done.
Locato
Stayed in November 2023
Reviewed: 6 November 2023
Jacqueline
United StatesIt was a bit more run down than what I expected by the pictures. Needed a little milk for the baby; I knew they served breakfast and had milk, but they weren't willing to get me any and had to venture out and find a store to get some.
The breakfast was ok, The waffles were good. The coffee was weak, the scrambled eggs were cold. The room was clean and the bed was comfortable.
Stayed in November 2023
Reviewed: 30 October 2023
Nanare1020
United StatesTHE BATHROOM WAS HORRIBLE!! NOT CLEAN AT ALL. MAYBE JUST OLD AND WORN!! GOOD THING I BOUGHT LYSOL. TOWELS WERE STAINED. TOILET AND TUB NEEDED CLEANING. BED WAS OK. HOTEL NEEDS UPDATING!! And new linens!! U can only wash something so much b4 having to change things out for New!!!
LOCATION WAS PERFECT!! It's in the middle of a strip mall with restaurants and shops right in walking distance!! Only 5 minutes from the attraction that was the reason for my trip.
Stayed in October 2023
Reviewed: 24 October 2023
Ivar
NorwayCannot think of anything, really.
Nice breakfast. Welcoming staff. The interior of this place is very attractive.
Stayed in October 2023
Reviewed: 17 October 2023
Susie
United StatesNo complaints
Beds were comfy. Room was clean. Breakfast was good. Reasonable price.
Stayed in October 2023
Reviewed: 12 October 2023
James
United StatesBreakfast was ehhh. But it's a free hotel breakfast not a 5 star restaurant. I can't complain.
Great location, comfy clean room with a hot tub.it had everything we needed nothing more or less. Hallways seem not too updated but the room was terrific for the value, I would definitely stay again. The pool hot tub didn't seem to be working but that's why we got a room with one. So not an issue
Stayed in October 2023
Reviewed: 7 October 2023
Anita
United StatesThe bed wasn’t as comfortable as mine, but pretty good.
Many choices and everything was tasty
Stayed in October 2023
Reviewed: 31 August 2023
Monica
United StatesAll was ok.
Breakfast was fine. I liked the light next to the bed. The water running down the shower drain was a bit slow. Nice large room.
Stayed in August 2023
Reviewed: 28 August 2023
Tanya
United StatesStaff was ok. Not rude but not friendly either.
The room was larger than most. Very quiet even though we were next to the elevator.
Stayed in August 2023
Reviewed: 26 August 2023
Lenny
United Statesthe room had no warmth and felt very sterol, the lighting was horrible and the window shade sucked
Nice variety of foods but the buffet was not attended to orange juice was just pumping water, hard-boiled eggs uncover in a bowl in the Refer. that had to be there for at least a week miss colored and dry. No pitcher of water on the buffet
Stayed in August 2023
Reviewed: 1 August 2023
Tom
United StatesfITNESS CENYER OUTDATED.
cOLD COFFE.
Stayed in July 2023
Reviewed: 30 July 2023
Nadine
United StatesNeeds updates, plumbing issues in my room
Location, good breakfast
Stayed in July 2023
Reviewed: 25 July 2023
Natalie
United StatesHot tub not working
Across from a excellent restaurant Temperature of pool prefect Breakfast good Very friendly staff
Stayed in July 2023
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