361 South Spring Street, Downtown Los Angeles, Los Angeles, CA 90013, United States
#30 of 382 hotels in Los Angeles
Guests' ChoiceBased on 2510 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
8.3
Facilities
9.1
Staff
9.2
Value for money
8.5
Free WiFi
9.1
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End of dialog contentReviewed: 20 February 2024
Keval
South AfricaThe room is kind of small for a 4 star hotel. The temperature control on my ipad didn't really seem to make a difference. I had to ask them to reset it at reception.
Rooms were very clean and hotel staff were friendly and helpful. The ipad on the side of the bed is really cool and user friendly.
Stayed in January 2024
Reviewed: 18 February 2024
John
United KingdomWould have preferred tea and coffee making in the room rather than having to go down to the reception to fetch it. We’re English and prefer our tea very hot!
Clean, comfortable and quite luxurious. Handy location for all we wanted to see and do. Staff helpful and friendly. Loved the stylish decor!
Stayed in February 2024
Reviewed: 18 February 2024
Helen
United KingdomFriendly helpful staff Central bar downstairs Loved view from my room
Stayed in February 2024
Reviewed: 18 February 2024
Mora
United StatesN/A
I really liked the bar downstairs. The ambience is very nice and it is really at the center of everything.
Stayed in February 2024
Reviewed: 16 February 2024
Irena
CanadaNo parking at the hotel.
The stuff was very friendly and helpful, each and every one 😍. I like the hotel and the room was very different. The price is good 👍. Nice healthy breakfast 😋, for reasonable price. I'm not sure about the area 🤔. Many homeless people were around. The only downside was no parking at the hotel 😒. We had a good time. Thank you 😊.
Stayed in February 2024
Reviewed: 14 February 2024
Jay
United StatesI had no issues.
I didn't have breakfast. The location was perfect for me because all off my appts for work was near bye DTLA.
Stayed in February 2024
Reviewed: 12 February 2024
Alex
United StatesToilet was not desirable. Just really small space but got used to it.
Bed was awesome, room was small. If you’re a fan of tiny houses you will love. Shower is amazing too.
Stayed in February 2024
Reviewed: 12 February 2024
Li
AustraliaToo many homeless people around the area.
The location is convenient with public transport.
Stayed in January 2024
Reviewed: 11 February 2024
Catherine
AustraliaShower was quite small, no coffee maker in room
Nearly everything
Stayed in February 2024
Reviewed: 9 February 2024
Aisyah
SingaporeMaybe a little small but that’s okay, it did not really bother us.
The hotel was so clean and staff were very helpful. The digitised check-in and check-out was so seamless and convenient.
Stayed in January 2024
Reviewed: 7 February 2024
Yanni
ItalyThe only "bad" thing is that the location is in downtown LA which I learned not to be the best one in LA. The location of the hotel could be sketchy at times. Our taxi driver advised us not to go out when the sun went down because it could be dangerous.Maybe the rooms could be small for some people.
The hotel was amazing. The room was kind of small for two people but if you keep things tidy it's enough room for two. The room and bathroom were very clean and you can control everything from the tablet, from the blinds to the strength of the lights. Breakfast was very good and varied and open for five hours. The decorations of the hotel were a nice touch. You could easily reach other parts of the city if you want to use public transport.
Stayed in February 2024
Reviewed: 4 February 2024
Alexander
GermanyCheck in process semi automated and full of mistakes. at Booking.com breakfastbincluded, the hotel tried to bill me again at check-in
Nice Lounge Area and being able to look onto there street directly from your bed
Stayed in January 2024
Reviewed: 2 February 2024
Gary
United KingdomThe location could probably be a little better but then it would also be much more expensive,
The hotel is very modern and uses lots of tech for checking in, control of the blinds on the rooms, heating etc. The room I had wasn't huge but was more than adequate for me and I do like the way they positioned the bed by the window to save space.
Stayed in January 2024
Reviewed: 2 February 2024
Catalin
RomaniaIt is not the matter of the property but mainly the LA problem, of homeless people around the streets nearby
Stable WiFi and the fact that the ceiling is higher than in other citizenM locations
Stayed in January 2024
Reviewed: 29 January 2024
Nello
ItalyJust the room would be a bit small if you are in 2. For solo travellers is a great option
WIFI fast and stable. Breakfast for reasonable price in L.A. Finally a shower with a movable shower head! Nice common spaces.
Stayed in January 2024
Reviewed: 27 January 2024
Bernard
AustraliaThe bedroom was small and one side of the bed was right up against the window.
Even though the bedroom was small it was well thought out and practical.
Stayed in January 2024
Reviewed: 24 January 2024
Sinan
GermanyThe staff was very helpful, and the room was comfortable.
Stayed in January 2024
Reviewed: 23 January 2024
Roger
QatarThe one and only draw back was the the parking experience.
Original, high-tech and sophisticated design. Although the rooms were small, but everything else a visitor need was there. The staff were very friendly, and the check-in was so simple. Amazing experience and would highly recommend.
Stayed in January 2024
Reviewed: 21 January 2024
Dmitrii
United KingdomThe room is great for one person but for 2 can be a bit small. The toilet/shower is in the middle of the room, so expect complete sound transparency. Otherwise, the hotel is awesome.
Completely controlled light in the room (via iPad), controlled alarm, and several sound modes for relaxation. Basically, everything is digitally controlled, which is very handy as the room is quite small. The space is used quite smartly, though, and the only problem is where to put a large suitcase. All the rest goes to multiple storages. The guest area on the ground floor is superb - very cosy, comfortable and nice-looking. A reasonably priced bar is also presented. I really liked the vibe of this hotel.
Stayed in January 2024
Reviewed: 20 January 2024
Sadie
United StatesI have no complaints other than the addition of an ice and water machine would be nice on a few of the floors. you have to go down to the lobby and get ice water from the hotels bar restaurant.
very modern and clean space. I’ve never stayed at a hotel quite like this one. it has an upscale feel at a good price. the location of the hotel was great for exploring the dtla area. I also liked the fact that they had security at the door 24/7. it made me feel very safe and comfortable there.
Stayed in January 2024
Reviewed: 20 January 2024
Sergej
GermanyRoom was relatively small
Room was clean, quiet, bed comfy the tablet for adjusting lights, blinds, etc. worked great. Employees were really nice and helpful.
Stayed in January 2024
Reviewed: 19 January 2024
Peter
United KingdomRooms are well-designed, but also very tiny by design. Generally, the smart layout makes up for it, but there's no getting around the petite space. Additionally, I'm a fan of DTLA and the Historic District, but it has a very rough edge and is not for the faint of heart. Women and families with kids might not be comfortable in the neighbourhood. Again, personally, I love the area and the excellent connectivity on transit.
A very well-designed and run hotel surrounded by public transport. The breakfast is pricey - but actually impressive and worth the ask. Congenial staff and the personalisation options on rooms are a nice touch.
Stayed in December 2023
Reviewed: 19 January 2024
David
United KingdomThe bed, accessible on only one side! The throbbing music playing endlessly in the lobby
The breakfast, the bar, and the bar food. The mostly friendly and helpful staff.
Stayed in January 2024
Reviewed: 18 January 2024
Teo
United StatesRoom was the best.
Clean hotel.
Stayed in January 2024
Reviewed: 17 January 2024
Marko
FinlandStaff was pretty loud and entertained each others more than guests... It would be nice to eat breakfast in a quiet atmosphere than listen a loud staff :( Too much staff working... they had time to chat, to drink coffee etc..
- location, breakfast ( even it was too expensive), modern and clean hotel. Easy to check in and out.
Stayed in January 2024
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