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Reviews of citizenM New York Bowery 4 stars

189 Bowery, Lower East Side, New York, NY 10002, United States

#37 of 418 hotels in New York

Guests' Choice

Review score

Based on 1856 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 4 June 2024

    10
    Luxurious hotel, great view, but the music in the rooftop bar is too loud, so can't chill there.
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 4 nights

    My only critique is the music in the rooftop bar/balcony which is so loud you cant talk relaxed or chill out, the seating area indoors where the music is even louder made me really stressed, could not have a conversation there, 2 in the afternoon. That makes it not worth the money to me cause it was one of the things that really adds value to the stay. They only played this cold club kind of housemusic that really didnt cange. Why cant you just turn it down and play some nice soulville bluesy slow stuff, anything human would do!

    I generally think manhattan hotels are to expensive for what they deliver. But this one didnt disappoint in any general way. There was a very welcoming vibe in the lobby and from the staff, loved the comfy seating furniture inn the lobby from vitra.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    8.0
    Great location to explore New York City with amazing views from the higher floors
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 3 nights

    A lot of scafolding surrounding the hotel entrance / Surrounding area may seem catchy but we always felt safe / Food menu is rather limited / Rooms are relatively small

    Great location in Lower Manhattan with convenient access to the subway / Modern hotel and carefully curated facilities / Room amenities are centrally managed from a tablet computer / Amazing rooftop bar with views across Manhattan

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    a person does not span the whole day at the hotel, so the little time a guest stays, why not let the
    • Leisure trip
    • Group
    • King Room
    • Stayed 5 nights

    The roof, the lobby downstairs, the design, that it is clean, the tablet is comfortable, the staff (especially Justin the bartender :)

    The mattress and the pillow aren't comfortable. The mattress was way too soft (sinking and not firm) and the pillows were way too big to even place the head on, it was better sleeping without the pillows. I also believe that for this price it would have been nice to have a small coffee machine in the room.

    Stayed in May 2024

  • Reviewed: 2 June 2024

    9.0
    Cool hotel, nice roof top bar and convenient location
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 7 nights

    I really enjoyed my stay and would definitely come back. However, typically I personally like more space in the room for longer stays. Also I found that walking on the western side of the hotel was cool, nice and enjoyable. I did not like the East though.

    The hotel is very stylish and nicely decorated. The staff is very friendly and attentive. All common areas were very relaxing and the roof top bar on the top floor has incredible views - this is a real asset as one can come back to the hotel and still feel like the day is not over. The room was very nice and space was maximised, however it is somewhat small (probably above average in NY though). The view fro the room was stunning, too! The location was also very convenient, making it easy to go to brooklyn, downtown and midtown in about the same time. The metro lines are very conveniently palced and it is basically in NoLiTa, making it great for walking aroud Soho, NoHo, Chinatown and little Italy, as well and eating out in very good places.

    Stayed in March 2024

  • Reviewed: 28 May 2024

    8.0
    Really liked it maybe the roofbar would be cooler with a DJ overall a great place
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Small gym and no luggage space in the room

    Roof top bar and location

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No in-room coffee maker

    Fun decor, comfortable bed, great views, clean.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 3 nights
    • Submitted via mobile

    Perfect place, great rooms, rooftop is a must

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights

    despise the bathroom, no vent/fan, no privacy / ipad was kinda cool but ultimately a pain when the ipad menu reset and we couldn't get back in

    the decor, vibe, cafe, location, bed, view

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Enjoyed our stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    Price seemed too high... almost 400 a night. I didn't realize it was graduation week.

    Great location and view. Staff very helpful and professional. Downstairs space very nice.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    would definitely here stay again!!!
    • Leisure trip
    • Couple
    • King Room - Panoramic View
    • Stayed 5 nights
    • Submitted via mobile

    a microwave in the room would have been a plus

    great location & fantastic view!!!comfy bed!!! loved all the tech features of the room. shower & toiletries were amazing. hairdryer was powerful.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very nice hotel it will be much better. If is the parking there.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking

    Location

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Great location, friendly staff - would recommend to friends and family
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    We couldn’t connect to TV and the pillows were not comfortable but that is personal preference. The hotel is very safe but the direct street outside feels a bit dirty and dodgy so be aware.

    An awesome stay! Really modern and clean hotel with very friendly and helpful staff. The room was great (small but expected - the photos of the room are to scale/what to expect) and clean. All controlled by an iPad which was very easy to use and the shower was really nice. The rooftop was an added bonus - great view and good vibes. The breakfast was delicious and great value for money. Location is easy great - close to brown and green subway or it’s a good walk to Midtown.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Great atmosphere, lovely room, friendly staff
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pricey Breakfast discount would have been nice

    Staff Organisation of the room Social spaces Breakfast Atmosphere Good wifi Great view

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Greaaaaaaat
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing exept the price a lil expensive but I guess it’s because its NYC.

    Excellent !!! Everything was perfect. This is the reason I stayed longer ! I absolutely love this place and specially the salted pop corn at the bar 24/7 ahaha ! I will definitely go back there.

    Stayed in March 2024

  • Reviewed: 9 May 2024

    10
    Amazing
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to be honest

    Everything ! Everybody was so nice and so CLEAN !!!

    Stayed in March 2024

  • Reviewed: 4 May 2024

    10
    Great customer service, loved the lights going out and shade at nighttime … loved that you could pick a lower floor. Cle
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    NA

    Clean and great artwork

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Fantastic stay - beautiful view in comfortable room, and fabulous staff!
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 8 nights

    Exceptionally committed staff! Wonderful view in comfortable room.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Good times
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights

    N/A

    Coffee available at 4am!!! This makes a huge difference for a traveller from the UK. Staff super friendly even at 4am ;-)

    Stayed in February 2024

  • Reviewed: 29 April 2024

    10
    It fulfilled my needs.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Location Ergonomics

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    I want to return here!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The water in the shower was not hot enough

    Lobby, rooftop bar, vibe

    Stayed in March 2024

  • Reviewed: 21 April 2024

    8.0
    Good location at fair price in NYC
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The room is small but it was expected so, nothing new here. The staff serving the breakfast was not so nice.

    The location of the hotel is nice, there is several metro station around. Also, it is very close by Soho, so nice ! The view from the room is also nice and the decoration/vibe in general is cool.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Reasonable place to stay in Manhattan
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Tiny rooms

    Modern design, well organized rooms

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    No major issues. Room a little cosy but not a problem.

    Great facilities. Use of space in the room was really imaginative. Hotel bar and work space was really nice with lots of space and natural light. Roof-top bar was stunning at night especially. Staff were very helpful when needed.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Geeat hotel with lovely staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Tablet control system didnt work sometimes.

    Good location, helpful staff and very clean.

    Stayed in April 2024

Showing 1 – 25

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