Room was very small, no dresser room was very plain no soap to wash your hands In the shower there was nowhere to hang your body wash closet door was scraping the ground wasn’t level room didn’t have no microwave no fridge

The location walk distance to the beach and a lot of bars and restaurants

Stayed in April 2024

The room smells moldy & floor was wet from a leak somewhere

Very convenient to everything

Stayed in December 2023

The room didn't have microwave, refrigerator and was small. The television did not work.

It was convenient to the beach, restaurants, and stores. The staff was great.

Stayed in February 2024

The food was nasty, the drinks are over priced. They don’t have a refrigerator nor a microwave to store food or even warm up food. No ice machine on the floor and the beds are way too small to fit 2 ppl.

I liked that it was walking distance to many restaurants and the beach.

Stayed in December 2023

Staff was 50/50. Half the front desk was extremely friendly and welcoming the other half didn’t even look up from their phones to acknowledge you were present. Same with housekeeping, some days they came others they forgot. The attached restaurant was very overpriced compared to what you got for the same price at neighboring restaurants not to mention the servers were horrible. The bussers were basically serving as the servers all hung out in the server station and walked a lap every 45 minutes.

Location was great! Extremely walkable to everything around South Beach. We have visited many hotels around South Beach and these have been the best beds by far!

Stayed in November 2023

The room itself was a little hot albeit our AC tried its hardest; we had an ocean front room so the sun beat directly on our window all day. The shades were helpful; but if we closed them we were essentially sitting in a tiny dark room with no view. The bathroom situation was also a bit weird. Toilet directly in front of a sliding door that did have gaps. Luckily we’re comfortable with each other!

We loved the location and the front desk staff were great - especially Michelle.

Stayed in November 2023

I couldn’t get the service I expected and they do not serve breakfast the linen was also dirty

I love i was able to walk to all my locations and everyone was friendly on the outside

Stayed in September 2023

My room didn’t have a/c for two days, think it’s overpriced rooms needed to be modernized. Elevators move extremely slow.

Joel and Christian were phenomenal managers, some of the other staff need better customer service skills, and learn how to be upfront with customers and not lie.

Stayed in September 2023

It wasn't very clean (we were always coughing), the room was not as advertised and very small, and it was not worth the price.

It was central and the perks were nice.

Stayed in August 2023

There was no water for a few hours one day and they didn’t clean my room and I didn’t have towels in my room when I checked in

The location and staff we amazing

Stayed in August 2023

Location

Stayed in August 2023

Too loud, music plays til 3 am nightly , too many people at night partying

central location close to the beach

Stayed in July 2023

Didn’t realize the noisiest hotel in Miami. Music plays until 4 am. Mostly bass is what you hear in your room. Thought it had a rooftop pool which it did not, just lounging area. Main pool closes at 6pm which was too early we felt. Staff at front desk were v nice though.

Across the street from beach.

Stayed in June 2023

location

location

Stayed in April 2023

our room was dirty, the towels were filthy, both bed comforters had stains. They placed us next to the pool side (party side) without informing us that it was going to be loud. after a long day of traveling I finally called And they moved us. and told us that the party would be going on until 2-3 am. it’s a Sunday!!! are you kidding me!!

the location was nice and the hotel staff were nice.

Stayed in May 2023

the rooms with 2 beds always tiny no room for suitcases the bathroom was so tiny could dry yourself or do makeup properly had to keep curtains closed as hotel next door windows look in and people walking past for the money would have expected the rooms to be roomy and bathroom bigger

location was great and that it had a nightclub attached

Stayed in April 2023

The property was worn down and tired. They advertise their accommodations as sleek. I would say the rooms are sparsely furnished with a bed and one small chair. The furniture is of medium grade quality and not very comfortable.

the property faces the park

Stayed in April 2023

The lobby and hallways were very dirty

The room was actually really great. Good size, not too loud, very comfy bed.

Stayed in March 2023

I received a mail a day before my arrival which stated that the hotel was "Adult only". There was no mentioning of that on Booking's website. However, I travelled wiith my 20 year's old son. So we were put into a hotel at the side (Essex House). The pool facilities were at the Clevelander Hotel. Essex House is built with wooden ceilings, thin walls. Very noisy. Defeinitely not worth the money we were charged.

Beach Towels, welcome drinks, etc.

Stayed in March 2023

the housekeeper didn’t give us washcloths or bath mat when they came

the location and view from the room

Stayed in March 2023

the rooms were a bit small

location was great

Stayed in March 2023

beachfront view

Stayed in January 2023

Would not give us a bottle of water or let us purchase some. Room did not get cleaned 1 day.

Easy place for walking to food and beach.

Stayed in January 2023

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