424 Clay Street, Financial District, San Francisco, CA 94111, United States
#103 of 222 hotels in San Francisco
Guests' ChoiceBased on 2908 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.7
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 June 2024
Johannes
NorwayQuite noisy.
Great location, great value for the money, friendly staff.
Stayed in June 2024
Reviewed: 5 June 2024
Ferencz
RomaniaLocation was super good, Staff very friendly, free coffee and water.
Stayed in April 2024
Reviewed: 1 June 2024
Andrea
Italyroom a bit old and small in size
Perfect location, nice facilities and wonderful terrace at 11th floor
Stayed in May 2024
Reviewed: 31 May 2024
Pamela
United StatesIt was all good.
This is a very nice hotel in a good location close to the Ferry Building and other attraction. I have stayed the in the past and will do so in the future.
Stayed in May 2024
Reviewed: 30 May 2024
Jelle
NetherlandsOld rooms
Free water Good location Fast check in Friendly personal
Stayed in May 2024
Reviewed: 28 May 2024
Nik
United KingdomRooms facing street and opposite 3rd Floor Bar in building across street are noisy. Needs a small fridge in room.
Great location in centre of SF. Very helpful staff allowed me to check-in early, which was nice. Fair sized room and good value for money. Good coffee machine in room and also in lounge.
Stayed in May 2024
Reviewed: 27 May 2024
Ignasi
SpainI think the hotel provides very good value for money.
Extremely nice staff, always trying to help. They let me check-in earlier and recommended me a nice restaurant, they made my stay very welcoming.
Stayed in April 2024
Reviewed: 26 May 2024
Calesta
SingaporeRoom gets a little cold.
Great location. Safe, convenient and walking distance to many attractions. Room was clean and comfortable. Shout out to Liz at the reception for providing great service!
Stayed in May 2024
Reviewed: 23 May 2024
C
CanadaRooms are a bit small and dated but reasonable for the price and we weren't spending a lot of time inside anyhow.
Convenient walking distance to the places we were spending time in (Chinatown, North Beach). Staff are lovely. Complimentary happy hour drink, tea, coffee and water filling station was appreciated.
Stayed in May 2024
Reviewed: 22 May 2024
Denise
United StatesRoom was very small
Everything was great and Liz at the front desk was very helpful.
Stayed in May 2024
Reviewed: 20 May 2024
Mark
United Statesthe toilet handle came loose.
Stayed in May 2024
Reviewed: 20 May 2024
Shambo
United StatesGreat location, filtered water dispenser on each floor, good coffee machine in the lobby, comfortable room, and great staff.
Stayed in May 2024
Reviewed: 17 May 2024
Paul
SwitzerlandNothing
Coffee, Tea and Water available for free, so as a nespresso machine in the room with 3 capsules. Quiet area.
Stayed in May 2024
Reviewed: 15 May 2024
Yepes
United StatesThe fact that they didn’t have they didn’t have parking, validate parking, or serve a complimentary breakfast are the reasons I will go somewhere else next time.
I enjoyed my stay. Everything was comfortable and clean. The he location was very good.
Stayed in May 2024
Reviewed: 14 May 2024
Syed
United KingdomRoom size
Location
Stayed in April 2024
Reviewed: 14 May 2024
Chantal
United KingdomAll was good for the price we paid. I have nothing negative to say.
Easy walking distance from many tourists spots, such as Pier 39. Great location. Clean room. Helpful staff.
Stayed in April 2024
Reviewed: 14 May 2024
Alexander
AustraliaBathroom door would close by itself while using the bathroom (e.g. brushing your teeth ) and the room was pitch-black once the door was closed. Not a major issue, just a bit of a pain.
Convenient location. Room was quiet and clean.
Stayed in April 2024
Reviewed: 13 May 2024
David
Irelandthe one thing i would comment on was that the room was dusty, the side tables beside the bed, areas of the living area, there was dust and grime, and the windows were quiet dirty.
Staff were really great and helped with everything we needed.
Stayed in May 2024
Reviewed: 13 May 2024
Lily
United StatesThe rooms felt like cruise ship rooms. Just something odd, but not necessarily a dislike.
Check in went smoothly and they even let me check in early. Staff were all exceptionally helpful and friendly. Location was perfect for me, good for business but also very walkable to Embarcadero Building/Center, North Beach, and Chinatown. Rooms were small but seemed clean and bed and linens were super cozy. There was a double bed, good amount of free space and a desk. The tv connects remotely to your device to easily stream. Overall, an insanely good value for the city and exceeded all expectations.
Stayed in May 2024
Reviewed: 13 May 2024
Cristian
ItalyVery strategic position to visit the city and well connected with public transport. Very safe area,also during evening.
Stayed in May 2024
Reviewed: 12 May 2024
Andrew
AustraliaGood location
Stayed in May 2024
Reviewed: 11 May 2024
Heidi
United StatesDated
Decent location
Stayed in May 2024
Reviewed: 10 May 2024
Yurii
United Statesinterior need renovation
Stayed in May 2024
Reviewed: 10 May 2024
Yaron
IsraelToo Expensive.
Location, free self service laundry, free coffee.
Stayed in May 2024
Biała Podlaska, Poland
Riva del Garda, Italy
Los Cancajos, Spain
Palomino, Colombia
Langballig, Germany
Llantrisant, UK
Kanfanar, Croatia
Bohan, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content