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  5. Reviews of Comfort Inn Franklin Highway 96

Reviews of Comfort Inn Franklin Highway 96 3 stars

4202 Franklin Commons Court, Franklin, TN 37067, United States

#35 of 37 hotels in Franklin

Guests' Choice

Review score

Based on 360 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    8.0

  • Facilities

    6.1

  • Staff

    7.4

  • Value for money

    6.4

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 6 April 2024

    5.0
    Too much money for the condition this hotel is in.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Paid $303 for 3 nights, but no Kleenex in room. Unreal. Toilet needed some work. Made noise all the time. We had to keep the door closed at night so we didn’t hear it. You could see the hall lights all the way around the door frame.

    Breakfast was decent. Bed was comfortable.

    Stayed in April 2024

  • Reviewed: 19 February 2024

    7.0
    Kinda pricey for being outdated and broken down. Breakfast was disappointing biscuits and gravy looked so bad we passed
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hot tub was missing knobs and was very small.

    Location right off expressway

    Stayed in February 2024

  • Reviewed: 5 February 2024

    6.0
    Good Value close to everything including the interstate reasonably priced
    • Leisure trip
    • Solo traveller
    • King Room with Spa Bath - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Water on the floor from somewhere? Room 155

    Good Location

    Stayed in January 2024

  • Reviewed: 1 January 2024

    6.0
    Our stay was okay for the most part! The towels had stains on them and house keep
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Housekeepers we’re trying to unlock and beat on our door at 10am!

    The property was close to everything we wanted and needed to do!

    Stayed in December 2023

  • Reviewed: 4 December 2023

    5.0
    Mediocre at best
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed in Room 105 was hard and lumpy. Very difficult to sleep on.

    Ground floor non smoking room

    Stayed in December 2023

  • Reviewed: 14 November 2023

    5.0
    Survivable if you just need the bare minimum for a night or two.
    • Leisure trip
    • Solo traveller
    • King Room with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The curtains didn’t close all the way so there was a lot of light at night. It was also noisy at night. The breakfast was basically week old bananas, a couple bagels, and some bland scrambled eggs. The fitness center was falling apart and the public restroom was trashed. Not worth the price at all.

    The pillows were comfortable and the location was great

    Stayed in November 2023

  • Reviewed: 6 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The jacuzzi knobs were off could not use. Five or six pieces of tape hanging from the ceiling. The shower upper walls dirty.

    Location and Staff

    Stayed in November 2023

  • Reviewed: 24 October 2023

    5.0
    Good Staff, Bad building
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Third floor was recently spray painted. Fumes still lingered the entire stay in the hallways. Spray paint overflow on the carpet and carpet in poor condition. Hole in floor under carpet to dip in as you walked. Grounds less than desirable. Overall..."You get what you pay for does not apply here." Property could have just been cleaner. Period. Which is free to improve upon. This is not a reflection on maid staff. Rooms were clean and orderly. The issue was the older building needing maintenance.

    Rooms were clean and orderly. Maid staff replenished daily on request. They worked very hard. Front desk staff attentive and kind.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    6.0
    OK, price could have been cheaper.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    needs some updating so it looks cleaned. stains and worn paint take away from that.

    check in and out was quick and room was quiet.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was on the 3rd floor. The elevator and the 3rd floor hallway needed to be cleaned.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    Clean, comfy, but disappointed in closed pool and non working jacuzzi tub.
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked here because they had an indoor pool and a jacuzzi tub in the room. The pool was closed and we couldn’t enjoy it. And the jets on the jacuzzi tub didn’t work.

    The location was great. The bed was comfy.

    Stayed in October 2023

  • Reviewed: 31 July 2023

    5.0
    We needed a place to stop during travel. We could have paid a lot less for this level of quallity.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    A/C Didn't work well. Paint on carpet throughout hallway.

    Location

    Stayed in July 2023

  • Reviewed: 22 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff and Small tub

    Breakfast

    Stayed in May 2023

  • Reviewed: 3 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Check in was fast and easy. Lobby and halls were always clean

    Stayed in July 2023

  • Reviewed: 4 June 2023

    5.0
    Passable
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it said it has a heated pool and the water was very cold plus it had a really strong Clorox smell.

    the costumer service was great

    Stayed in May 2023

  • Reviewed: 28 April 2023

    7.0
    Good
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room seemed like it was an old facility that needed updating

    location

    Stayed in April 2023

  • Reviewed: 1 April 2023

    5.0
    Decent
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in person was rude and obnoxious

    Breakfast was good

    Stayed in March 2023

  • Reviewed: 28 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Good

    Stayed in March 2023

  • Reviewed: 23 March 2023

    5.0
    Love Franklin but not this rundown hotel. Pictures lie.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Rundown, bad paint, poorly stocked rooms-towels, blankets. Rooms not cleaned well. I went out and bought cleaning supplies to clean and disinfect my room. Dingy.

    It's pet friendly. Safe area. Close to downtown. Interior doors. Decent price for room.

    Stayed in March 2023

  • Reviewed: 7 March 2023

    5.0
    Overall,this will not be on my list of places I wish to stay!!!!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    FILTHY!! luckily, once you walked into the room it looked clean and comfortable. When we got on the elevator to go to our room, we were appalled at the filth and when the doors opened it just got worse. The carpet, walls and baseboards were disgusting. The next morning when we went down for breakfast, the scene was even worse and we couldn’t eat in that filth. I tried, at the very least, to clean off a couple of tables with a damp paper towel, but then I discovered there were no more eggs left on the serving counter. The attendant was no where to be found. I went to the front desk and was told there were no more eggs (it was only 7:30). The sausage looked dry and wrinkled up. There were biscuits and gravy, but I was told by another customer that the biscuits were frozen in the middle. I headed to the coffee maker and when I got my coffee and went to the trash can to throw my trash away. The can was so filthy on the outside that I had to get several paper towels to wrap around my hand in order to push the door open. Everyone in the area was complaining about the filth. I have posted a picture of the trash can, and one of the doorway into the kitchen. I probably should have taken more photos, but when I saw that the filth didn’t show up very well on the two that I took I decided not to take any more. I said in the beginning of this post that I felt lucky that the room was clean and comfortable, but I didn’t sleep well because I couldn’t help but think that if everything outside the room was so filthy, what were the odds that the room was as clean as it looked.

    location

    Stayed in March 2023

  • Reviewed: 25 February 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to park in back and walk to the front to enter. Limited parking! Large crack in the shower wall but was clean. Breakfast was nothing to be excited over.

    location

    Stayed in February 2023

  • Reviewed: 22 February 2023

    5.0
    I was glad it was only obe night!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the bathroom was old and ugly! the toilet seat was so old and worn I really didn’t want to use it. but of course I had to. the shower was so old and worn out I was not going to take a shower in there. the bathroom is in desperate need of an update!!

    The room was ok. the bed was comfortable

    Stayed in February 2023

  • Reviewed: 24 September 2022

    5.0
    It was $88, and I guess that means inedible breakfast, broken beds, rude staff, and awesome jacuzzis
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was busted on one side. The breakfast consisted of dry hard biscuits and a ton of gravy, no eggs or other sides. All juices were watery. And the staff was rude and talked about how much he hates his in-laws who are from Michigan (which is where we were from).

    The Jacuzzi tub in our room was great.

    Stayed in September 2022

  • Reviewed: 23 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smoke detector hanging down only 1/2 rowel toilet paper

    Location,. Breakfast. Clean

    Stayed in September 2022

Showing 1 – 25

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