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Reviews of Comfort Inn & Suites Houston West-Katy 3 stars

22025 Katy Freeway, Katy, TX 77450, United States

#33 of 37 hotels in Katy

Guests' Choice

Review score

Based on 185 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.6

  • Location

    8.3

  • Facilities

    7.0

  • Staff

    7.8

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was very good ! It was clean !

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    The family enjoyed our vacation
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing at all it was a ok stay

    The indoor pool

    Stayed in February 2024

  • Reviewed: 26 December 2023

    7.0
    It wasn’t the worst but wasn’t the best.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    You can tell it’s old. We had towels that had stains and the shower curtain was torn. Old bed sheets. The breakfast was not good. The juice machine was out. The lady that cleaned looked annoyed every time she passed by and just stared at my husband and kids.

    It was quiet the first two nights we stayed.

    Stayed in December 2023

  • Reviewed: 19 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that it wasn’t very clean.

    The staff was very attentive. The breakfast was great!!

    Stayed in November 2023

  • Reviewed: 13 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Liked hardwood floors in lieu of carpet..this reduces allergies.

    Stayed in November 2023

  • Reviewed: 21 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was monotonous

    The room was just renovated and it was sparkling clean

    Stayed in October 2023

  • Reviewed: 30 July 2023

    7.0
    Nice place, needs attention to amenities.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Keep breakfast warmer and check on water in shower. Since there was another business next door, parking was a little confusing.

    The location was okay once I figured it out. The sink water was hot. The shower water was lukewarm. Couldn’t figure that out. The breakfast looked appealing but was cold. Bacon, eggs and potatoes were cold! I loved the blackout curtains!!!!

    Stayed in July 2023

  • Reviewed: 4 July 2023

    7.0
    Smooth and pleasant.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Some basic appliances issues.

    Simple breakfast with a wonderful staff to assist.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    8.0
    Things were fine, will stay again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location was great but not Attention could be paid to keeping the food hot and stocked.

    Stayed in May 2023

  • Reviewed: 2 June 2023

    8.0
    Comfort Inn & Suites katy,tx
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No fresh fruit with free breakfast which was very good. Very friendly front desk clerks. Outdoor by entrance could use a park bench.

    Was very comfortable beds but remodeling going in on main floor. Pool clean and enough to do exercise in it😊Just need a jacuzzi.

    Stayed in June 2023

  • Reviewed: 9 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Carpeting taped over in small section of hallway by our room. Looked like may have had water damage but was loose enough to be tripping hazard if not careful. Otherwise we had a good stay there.

    Excellent continental breakfast. Beds very comfortable.

    Stayed in April 2023

  • Reviewed: 1 April 2023

    7.0
    Felt the clerk didn’t think we could afford to stay there.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Upon check in the clerk Required we pay a $100 deposit in addition to our room . She had a credit card that we gave for payment, why an additional deposit? If anything was charged to room, the credit card could be charged. Besides there was not a bar or restaurant in the hotel!!!! What could possibly be charged to room? Upon checkout, the clerk went to check our rooms before she gave our deposits back!! We are senior citizens & have traveled all over this country & have Never had that happen!

    Breakfast was fine. Lots of choices.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast good location was good stores were very close by

    Stayed in March 2023

  • Reviewed: 2 March 2023

    6.0
    Good rooms, staff new and not trained, Young Gentlemen is glasses was great at front desk.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 27 nights

    room keys had to be changed and did not work when needed. I stayed for 28 days, needed 9 changes of keys. They were doing construction, noise and not advising this was going to happen. Last day, no hot water, when I asked response was basically too bad. Had room moved, but had to ask when, not advised nor looked after. Very poor customer service. Staying for a month and no visitors allowed! Hello!

    When they had hot coffee, bacon and cooked potatoes. Ladies cleaning room did good work. Close to outside facilities such as restaurants and stores. Lady who is manager of cleaning staff is excellent and cares about everything.

    Stayed in February 2023

  • Reviewed: 2 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The furniture some of them was old

    The quiet

    Stayed in March 2023

  • Reviewed: 12 January 2023

    8.0
    Comfort Inn Katy, TX
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Pool was unnavailable, inside but not heated

    Nice hotel, well situated (walking distance to restaurants), good breakfast

    Stayed in December 2022

  • Reviewed: 11 January 2023

    7.0
    the security deposit should have been disclosed on Booking.com
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t appreciate the $100 “security deposit”

    Well lit parking lot. Easy access to I-10.

    Stayed in January 2023

  • Reviewed: 4 January 2023

    8.0
    good bed and pillows were comfy was fairly easy to get rested
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    didn’t need a room for handicap shower was a bit worn and chair took up room. a few plugins didn’t work. one light was not working lots of noise outside because of location near front door.

    nice location close to I 10 freeway fridge was great and microwave worked extremely well.

    Stayed in January 2023

  • Reviewed: 2 January 2023

    8.0
    it felt comfortable but smelled funny and old
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it had a smell

    it’s cute and spacious

    Stayed in January 2023

  • Reviewed: 16 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room had broken tiles in the shower. The bathroom door was really hard to close. There was stains on the chair in the room. They put a 100.00 hold on our card for any damages that might happen. I have never had that happen before.

    Stayed in October 2022

  • Reviewed: 29 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevator only held 2 people and want clean, the hotel needs a refresh; the woodwork is banged up and overall the place feels tired. On the 2nd floor there was a large trash bin and plunger sitting on a ledge in the hallway.

    The beds were comfortable, the room was the right temperature, everything we used, ie refrigerator, worked.

    Stayed in August 2022

  • Reviewed: 7 July 2022

    8.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The a/c in the dinning area was off. That made us feel uncomfortable because it was too hot.

    I liked the location.

    Stayed in July 2022

  • Reviewed: 30 June 2022

    8.0
    comfortable and good location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    a/c was not on so room was hot when we arrived. elevator went out and no sign posted on the 2nd floor. while waiting for it, housekeeping informed us. sign was only on first floor

    location and price. comfortable beds

    Stayed in June 2022

  • Reviewed: 23 May 2022

    7.0
    overall I liked the hotel.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked that hotel specifically for the pool/spa. pool not heated spa was like warm. maintenance on the pool sign up but there were still people in it? that should have been noted on the website prior to booking. breakfast was the usual but a lot of the food wasn’t kept stocked.

    lady at the counter was friendly and informative. good first impression of the hotel.

    Stayed in May 2022

Showing 1 – 25

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