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Reviews of Comfort Suites Cicero - Syracuse North 3 stars

5875 Carmenica Drive, Cicero, NY 13039, United States

#3 of 3 hotels in Cicero

Guests' Choice

Review score

Based on 231 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.1

  • Location

    7.9

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    6.6

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Showing 1 – 25

  • Reviewed: 26 May 2024

    7.0
    too expensive for area
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    room was too far from elevator i asked fro but did not get handicapped room

    location

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Very quiet and comfortable. I would stay again.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Dried blood stains on bedding and old stained couch in a newly renovated room. Floor was dirty. Tiny indoor pool.

    Newly renovated, comfortable bed, free breakfast, good location and quiet.

    Stayed in May 2024

  • Reviewed: 27 April 2024

    5.0
    Ok, not sure I would stay here again
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    TV didn’t work, hallways dirty, pool & exercise room not monitored & children left unsupervised

    Staff were friendly

    Stayed in April 2024

  • Reviewed: 15 April 2024

    5.0
    Passable
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I ask front desk for a 1:00am wake up call and nobody called. Almost missed my bus to nyc. When I informed the front desk, they said nothing. Also, no coffee.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    6.0
    Decent room for the price, but not very comfortable.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No bedding in the room for the sofa bed, the sofa bed mattress was all springs, shower head was held up with a hair tie

    The room was large & the front desk was very helpful

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights

    No heat in our room luckily it stayed at 67 degrees

    Stayed in March 2024

  • Reviewed: 7 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Was great wasn’t nothing I didn’t like .

    I was here for a concert booked this room because it had a pool. But I didn’t make it there my key didn’t let me in

    Stayed in March 2024

  • Reviewed: 3 February 2024

    7.0
    Enjoyable
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in January 2024

  • Reviewed: 26 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Pool was dirty and there was sand on the bottom

    Breakfast was good

    Stayed in December 2023

  • Reviewed: 31 December 2023

    6.0
    Great location and perfect place to stay for just overnight stays.
    • Leisure trip
    • Couple
    • King Suite with Roll-in-Shower - Accessible/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Not sure why we had a handicap room and no cleaning services after 3 days as it stated. We did receive extra towels upon request Would have preferred option for coffee in our room but without filters it wasn’t an option.

    Breakfast was good. Employees were excellent

    Stayed in December 2023

  • Reviewed: 8 November 2023

    5.0
    just fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the shower was not all that clean. there were minimum or no snacks drinks available for purchase. the breakfast selection was limited and the coffee was exceptionally weak.

    it was adequate

    Stayed in November 2023

  • Reviewed: 18 September 2023

    5.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Short staffed. Note in the bathroom has directions of need more of anything call front desk but when you called front desk you basically had to come down to get them. Pool area never any towels. I had 4 total staying and when we got there they only had 2 towels in the bathroom. Over all it was ok.

    Breakfast was good.

    Stayed in September 2023

  • Reviewed: 16 August 2023

    7.0
    Convenient
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool was without towels, patrons brought in food and drinks.

    The room was clean and nice. Breakfast was enjoyable

    Stayed in August 2023

  • Reviewed: 14 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Terrible breakfast offerings. Day old breads. Took a while for everything to come out after 7; when you travel you want it to be ready and warm on time

    Stayed in August 2023

  • Reviewed: 30 July 2023

    6.0
    Not a Vacation spot.
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night

    The cleanliness, Small pool with unclear water in it and the bed was not very firm or comfortable.

    As I got to the 3rd floor and walked out the elevator, All I saw were bed sheets in the hallway next to every hotel room door just about.

    Stayed in July 2023

  • Reviewed: 5 July 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Internet service was not available

    Stayed in June 2023

  • Reviewed: 15 April 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room looked very worn. It was clean but tired looking. Couch should have been trashed

    Breakfast was fine, as expected

    Stayed in April 2023

  • Reviewed: 10 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Pool was kinda small and no hot tub

    Breakfast and the room

    Stayed in April 2023

  • Reviewed: 8 April 2023

    5.0
    Wouldn’t be my first choice in area
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    See above

    Hotel literally in middle of empty deserted space … glad got there in daylight. Upon arrival two employees outside front entrance and using profanity… too much for me and I’m not a prude but started to wonder if I should continue with check-in. Front desk was nice and simple… mentioned the above. Had to use restroom On first floor and walked by closed pool and the choline smell was choking. Room was nice size but everything was dated. Okay clean but no Kleenex or extra toilet paper or don’t disturb sign. Wifi iffy but frig worked and beds were comfortable. Room very cold upon entering and had difficult time adjusting to comfort level … went from cold to very warm during night. Told upon check out that they don’t provide don’t disturb signs … you have to know to alert front desk so housekeeping doesn’t disturb … what? All in all … one night and we slept but would really be one of my last choices. And free breakfast was yuck … rotten bananas and small coffee cups with no lids.

    Stayed in April 2023

  • Reviewed: 29 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I did not like that all my expectations was wrong everything was dirty and cafeteria very poor I was expecting at least a restaurant. I paid $189 for one nightmare

    I like that had breakfast included but it was really bad, eggs so watery no good it all very disappointed I like that had a pool but not clean

    Stayed in March 2023

  • Reviewed: 17 March 2023

    5.0
    Have stayed there quite often. Alway have enjoyed it. Don't know what is wrong now.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    Light between bed did not work. It needed dusting in boxes. There was a used bar of soap in tub top shelf.

    Did not have breakfast.

    Stayed in March 2023

  • Reviewed: 12 March 2023

    6.0
    House keeping needs accountability
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Cobwebs in corners of room Mold on shelves in shower. Room was freezing when we arrived

    Friendly staff Hot breakfast

    Stayed in March 2023

  • Reviewed: 9 March 2023

    5.0
    Worked for what I needed but did not exceed expectations.
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not heated and there was no jacuzzi for adults. I also had trouble with the bolt locking on the inside the first night and the power had gone out and shut off the room key the second night.

    It was a convenient location, and the pool for the kids was a perk.

    Stayed in March 2023

  • Reviewed: 26 February 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool area and pool could be warmer, breakfast could of been better

    It was quiet

    Stayed in February 2023

Showing 1 – 25

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