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  5. Reviews of Comfort Suites at Katy Mills

Reviews of Comfort Suites at Katy Mills 4 stars

25115 Katy Freeway, Katy, 77494, United States

#19 of 37 hotels in Katy

Guests' Choice

Review score

Based on 406 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 3 June 2024

    10
    Comfortable place to lay your head.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I like everything.

    I got an absolutely great night's sleep; and, the staff were courteous.

    Stayed in March 2024

  • Reviewed: 25 May 2024

    3.0
    The room was dirty and had stains on the couch. The carpet was wet like it was just cleaned with a carpet cleaner but w
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was dirty and wet!

    Looked nice on the outside

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Confortable 🛌 beds, great location near great places!!
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A working remote control for TV, 📺 no batteries then one that didn’t work at all

    Great

    Stayed in May 2024

  • Reviewed: 24 April 2024

    10
    Fantastic
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    With a handicap person, the tables were a little too close together.

    Loved the variety especially the waffles.

    Stayed in March 2024

  • Reviewed: 12 April 2024

    6.0
    Comfortable bed Disappointing Breakfast
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Music in hallways was really loud. Breakfast was NOT what we typically have had a Comfort Suites. It honestly seemed like the owner was attempting to be cheap with options. Barely any yogurt, only a few slices of bread. No Bagels No English muffins No Cream Cheese Only apples and bananas for fruit. No waffles that we could see Very limited options for those with allergies Honestly, I was disappointed as my son had an early baseball game, and the options were very limited for a Comfort Suites. Usually, there is bacon, a variety of fruit, a variety of breads and spreads, it was just felt like the owner was cutting corners on something that should be standard for Comfort Suites.

    Quiet room. Clean! Cozy bed

    Stayed in April 2024

  • Reviewed: 11 April 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room smelled like mildew and smoke, plumbing under sink showed mildew. The unit for air conditioning was too loud to sleep. Woke up several times to try to change it but nothing worked

    Stayed in April 2024

  • Reviewed: 11 April 2024

    3.0
    Just not our cup of tea. Enter at your risk.
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The rude staff and lack.of hospitality. The cleanliness and the WAY they cleaned. The smell and the loud music 24/7 in the hallways and lobby. No coffee DURING breakfast hours, and lack of English speaking staff when asking for more...Anything. Barely.working toilet and mold in tank...wet carpet in room and just overall musty room.

    The bed was ok comfortable The waffles at breakfast were good. The location to a variety of restaurants within walking distance.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Great stay for the price.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Staff were nice and helpful. The room itself was cozy and spacious.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check-in process was dificult

    Stayed in January 2024

  • Reviewed: 27 March 2024

    10
    Great Location, Clean Rooms. Friendly Staff
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    None

    Room was clean and Staff was friendly

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    stayed the weekend for the wild west beer fest .. walking distance to the festival location
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    perfect location and friendly staff

    Stayed in March 2024

  • Reviewed: 19 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The representative that was very rude upon check in. I would never come back to this room due to this issue at hand. I simply asked her a question and she was very disrespectful. A agent from the back had to further assist because she was incompetent.

    The location

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    To be honest, it wasn't anything I didn't like. I will definitely be back! It was one thing I didn't like the iron to stop working, I went to get another one, and that wasn't working at all, but other than that, everything was good

    I loved everything about the room, and it was very spacious and comfortable. We actually was walking distance to everybody favorite store walmart and had different eating places

    Stayed in March 2024

  • Reviewed: 29 February 2024

    10
    I REALLY LIKED THIS LOCATION AND THE CLEANLINESS AND CLOSE TO EVERYTHING
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    THE STAFF WHEN WE ARRIVED WAS EXCELLET, HOWEVER THE YOUNG LADY THAT WAS THERE ON SATURDAY (2/24/24) WASN'T FRIENDLY AT ALL AND DIDN'T GREET ANYONE THAT WOULD WALK IN OR AS SHE CHECKED THEM IN.

    THE BREAKFAST WAS GOOD, COULD USE SOME REAL EGGS THOUGH INSTEAD OF POWDERED ONES, AND MAYBE MORE VARIETY OF DRINKS. ASIDE FROM THAT IT WAS GREAT

    Stayed in February 2024

  • Reviewed: 22 February 2024

    3.0
    Wouldn't stay here again.
    • Leisure trip
    • Solo traveller
    • Efficiency King Suite - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Thin walls and the sewage smell in the bathroom.

    There was a horrible sewage smell coming from the bathroom which made it difficult to use the restroom or shower. It was overwhelming. Additionally, the walls are pretty thin so you could hear everything going on in the hallways. Extremely dissatisfied.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel had a smell , it took forever to check in and when we made it to our room when we walked it there was an smell and their was clothes left on the floor from the previous people who stayed there and when we told the staff and asked why we was put in a room that was dirty they said it was clean but how is it clean with others clothes on the floor and it had a bad oder .

    Nothing really

    Stayed in January 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The room was spacious and clean. The front desk clerk was very friendly. Breakfast was good.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Very very soothing
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    What I didn't like is I couldn't stay longer

    Everything was so nice, and clean!!! The hotel was around plenty of shopping and eating places. Our room was stocked with plenty of towels. That was a plus. Staff was nice as well. Well definitely stay again

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    I most definitely will stay again in refer everyblone I knoe
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything in the good breakfast

    Stayed in February 2024

  • Reviewed: 5 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were on the first floor and the bathroom had unfinished areas.

    The breakfast was very limited.

    Stayed in January 2024

  • Reviewed: 1 November 2023

    5.0
    Hotel is okay, but if you can spend a little more to go elsewhere go ahead and do it.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    My alarm was wrong in the room and it read 8am when I decided to go downstairs to get my family breakfast. Front desk informed me that it was already closed. I'm guessing as soon as it was 9am, staff placed signs that said breakfast area was closed. I asked in regards to breakfast at 9:04am I understand there are rules in place for everyone to follow but when I peeked in staff was throwing everything away in the trash. Why not let the rest of the hotel guests just take it?

    I love how soft the beds are and that I was able to do early check in for the rooms. We travelled for a wedding and that allowed us to get ready in time for the wedding.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    6.0
    Thanks
    • Leisure trip
    • Group
    • King Suite - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    TV remote finicky

    Comfortable bed

    Stayed in October 2023

  • Reviewed: 30 September 2023

    10
    Exceptional
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed could have been a little softer for my liking

    The hot breakfast and the location

    Stayed in September 2023

  • Reviewed: 25 September 2023

    10
    Came in town for my nieces wedding. The location was the closest we could get. The bed was soft and comfortable and the
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    It was nice and clean.

    Stayed in September 2023

  • Reviewed: 7 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Location

    Stayed in September 2023

Showing 76 – 100

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