25115 Katy Freeway, Katy, 77494, United States
#19 of 37 hotels in Katy
Guests' ChoiceBased on 406 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.2
Staff
8.4
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 3 June 2024
Antonio
United StatesI like everything.
I got an absolutely great night's sleep; and, the staff were courteous.
Stayed in March 2024
Reviewed: 25 May 2024
Drew
United StatesThe room was dirty and wet!
Looked nice on the outside
Stayed in May 2024
Reviewed: 7 May 2024
Diane
United StatesA working remote control for TV, 📺 no batteries then one that didn’t work at all
Great
Stayed in May 2024
Reviewed: 24 April 2024
Dunn
United StatesWith a handicap person, the tables were a little too close together.
Loved the variety especially the waffles.
Stayed in March 2024
Reviewed: 12 April 2024
Jeannie
United StatesMusic in hallways was really loud. Breakfast was NOT what we typically have had a Comfort Suites. It honestly seemed like the owner was attempting to be cheap with options. Barely any yogurt, only a few slices of bread. No Bagels No English muffins No Cream Cheese Only apples and bananas for fruit. No waffles that we could see Very limited options for those with allergies Honestly, I was disappointed as my son had an early baseball game, and the options were very limited for a Comfort Suites. Usually, there is bacon, a variety of fruit, a variety of breads and spreads, it was just felt like the owner was cutting corners on something that should be standard for Comfort Suites.
Quiet room. Clean! Cozy bed
Stayed in April 2024
Reviewed: 11 April 2024
Cynthia
United StatesRoom smelled like mildew and smoke, plumbing under sink showed mildew. The unit for air conditioning was too loud to sleep. Woke up several times to try to change it but nothing worked
Stayed in April 2024
Reviewed: 11 April 2024
Leah
United StatesThe rude staff and lack.of hospitality. The cleanliness and the WAY they cleaned. The smell and the loud music 24/7 in the hallways and lobby. No coffee DURING breakfast hours, and lack of English speaking staff when asking for more...Anything. Barely.working toilet and mold in tank...wet carpet in room and just overall musty room.
The bed was ok comfortable The waffles at breakfast were good. The location to a variety of restaurants within walking distance.
Stayed in April 2024
Reviewed: 5 April 2024
Dylan
United StatesN/a
Staff were nice and helpful. The room itself was cozy and spacious.
Stayed in April 2024
Reviewed: 4 April 2024
Zranda
United StatesCheck-in process was dificult
Stayed in January 2024
Reviewed: 27 March 2024
Jaime
United StatesNone
Room was clean and Staff was friendly
Stayed in March 2024
Reviewed: 25 March 2024
Vanegas
United Statesperfect location and friendly staff
Stayed in March 2024
Reviewed: 19 March 2024
Ashley
United StatesThe representative that was very rude upon check in. I would never come back to this room due to this issue at hand. I simply asked her a question and she was very disrespectful. A agent from the back had to further assist because she was incompetent.
The location
Stayed in March 2024
Reviewed: 9 March 2024
Latocha
United StatesTo be honest, it wasn't anything I didn't like. I will definitely be back! It was one thing I didn't like the iron to stop working, I went to get another one, and that wasn't working at all, but other than that, everything was good
I loved everything about the room, and it was very spacious and comfortable. We actually was walking distance to everybody favorite store walmart and had different eating places
Stayed in March 2024
Reviewed: 29 February 2024
Maria
United StatesTHE STAFF WHEN WE ARRIVED WAS EXCELLET, HOWEVER THE YOUNG LADY THAT WAS THERE ON SATURDAY (2/24/24) WASN'T FRIENDLY AT ALL AND DIDN'T GREET ANYONE THAT WOULD WALK IN OR AS SHE CHECKED THEM IN.
THE BREAKFAST WAS GOOD, COULD USE SOME REAL EGGS THOUGH INSTEAD OF POWDERED ONES, AND MAYBE MORE VARIETY OF DRINKS. ASIDE FROM THAT IT WAS GREAT
Stayed in February 2024
Reviewed: 22 February 2024
Thompson
United StatesThin walls and the sewage smell in the bathroom.
There was a horrible sewage smell coming from the bathroom which made it difficult to use the restroom or shower. It was overwhelming. Additionally, the walls are pretty thin so you could hear everything going on in the hallways. Extremely dissatisfied.
Stayed in February 2024
Reviewed: 12 February 2024
Sharon
United StatesThe hotel had a smell , it took forever to check in and when we made it to our room when we walked it there was an smell and their was clothes left on the floor from the previous people who stayed there and when we told the staff and asked why we was put in a room that was dirty they said it was clean but how is it clean with others clothes on the floor and it had a bad oder .
Nothing really
Stayed in January 2024
Reviewed: 8 February 2024
Bryan
United StatesNothing
The room was spacious and clean. The front desk clerk was very friendly. Breakfast was good.
Stayed in February 2024
Reviewed: 5 February 2024
Tabitha
United StatesWhat I didn't like is I couldn't stay longer
Everything was so nice, and clean!!! The hotel was around plenty of shopping and eating places. Our room was stocked with plenty of towels. That was a plus. Staff was nice as well. Well definitely stay again
Stayed in February 2024
Reviewed: 4 February 2024
Cassandra
United StatesEverything in the good breakfast
Stayed in February 2024
Reviewed: 5 January 2024
Stafford
United StatesWe were on the first floor and the bathroom had unfinished areas.
The breakfast was very limited.
Stayed in January 2024
Reviewed: 1 November 2023
April
United StatesMy alarm was wrong in the room and it read 8am when I decided to go downstairs to get my family breakfast. Front desk informed me that it was already closed. I'm guessing as soon as it was 9am, staff placed signs that said breakfast area was closed. I asked in regards to breakfast at 9:04am I understand there are rules in place for everyone to follow but when I peeked in staff was throwing everything away in the trash. Why not let the rest of the hotel guests just take it?
I love how soft the beds are and that I was able to do early check in for the rooms. We travelled for a wedding and that allowed us to get ready in time for the wedding.
Stayed in October 2023
Reviewed: 12 October 2023
Lisa
United StatesTV remote finicky
Comfortable bed
Stayed in October 2023
Reviewed: 30 September 2023
Demetria
United StatesThe bed could have been a little softer for my liking
The hot breakfast and the location
Stayed in September 2023
Reviewed: 25 September 2023
Adrienne
United StatesN/A
It was nice and clean.
Stayed in September 2023
Reviewed: 7 September 2023
Gina
United StatesN/A
Location
Stayed in September 2023
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