25115 Katy Freeway, Katy, 77494, United States
#19 of 37 hotels in Katy
Guests' ChoiceBased on 406 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.2
Staff
8.4
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 7 June 2024
Sarah
United StatesPortions of the room were somewhat dated. Bathroom door would stick and carpet was a pattern and color that made it look dingy. But i do believe it was clean.
Breakfast was adequate. Staff was friendly and hard working. Employees were continually cleaning, greeting, restocking, and providing excellent guest services.
Stayed in June 2024
Reviewed: 6 June 2024
Roseanna
GermanyDirty Sofa and smell of the room
I didn’t have breakfast.
Stayed in May 2024
Reviewed: 4 June 2024
Marian
United StatesNo complaints
Cleanliness
Stayed in June 2024
Reviewed: 30 May 2024
Tekeshia
United StatesThe sheets were not clean there was a stain and the headboard had a mildew/ mold smell.
The location and the staff services
Stayed in May 2024
Reviewed: 30 May 2024
Smith
United StatesOne of the two rooms was not as cool as the other, kind of steamy but not hot.
Was a good location, nice rooms, decent breakfast. Friendly and accommodating staff.
Stayed in May 2024
Reviewed: 20 May 2024
Thomas
United StatesThe chair in the room had a side panel pulled slightly out with nails exposed. The breakfast was poor with what appeared to be powdered eggs that weren't very tasty. The best part was coffee and waffles.
Good sized rooms with nice amenities including a microwave and a good mini fridge. There was nice closet space and it felty homey.
Stayed in May 2024
Reviewed: 3 May 2024
Latarsha
United StatesBreakfast was good and always ready on time
Stayed in April 2024
Reviewed: 9 April 2024
Cordeth
United StatesNothing
Everything was great
Stayed in March 2024
Reviewed: 2 April 2024
Lisa
United StatesPillows. . . Do not like the short bed pillows.
Great location and cleanliness
Stayed in April 2024
Reviewed: 1 April 2024
Veronica
United StatesOnly negative was the card entry. It for some reason didn't work when I came back to enter my hotel. I checked in. Then went and met up with family. That night the card did not work. I kept it away from other cards and it still didn't work.
I love how clean and cold the room was. You do not feel ANY humidity from the outside! Cozy room. Great space! Wonderful for families!
Stayed in April 2024
Reviewed: 13 March 2024
Elwin
NetherlandsLocation
Stayed in March 2024
Reviewed: 7 March 2024
Joseph
United StatesI can tell you offer great training to your staff just keep it up.
The staff was professional and courtesy. The bed was amazing and having a good night's rest is a key. The location is ideal for the Katy Mills Mall and other shopping and eating.
Stayed in February 2024
Reviewed: 4 March 2024
Shirley
United StatesThe lighting in the bathroom needs to be brighter
The eggs and sausage was very good.
Stayed in March 2024
Reviewed: 6 January 2024
Nora
United StatesThe room needs a very good deep cleaning, Undust walls and restrooms. I just took two pictures from an obvious item that needs to be clean.
All staff were nice and attended. The breakfast lady was really nice and the food was good too.
Stayed in January 2024
Reviewed: 7 December 2023
Melanie
United StatesWho ever was working the front desk the night of the 5th (December) around 11:15 pm to midnight. Was very rude and unfriendly. If we could have canceled the room that night we would have, from how uncomfortable she made us feel.
The property and room were decent. Everything was clean.
Stayed in December 2023
Reviewed: 25 November 2023
Doan
United StatesNeat, clean
Stayed in November 2023
Reviewed: 25 November 2023
Marissa
United States- There was definitely something wrong with the a/c unit. It would blow for a few minutes when you turned it on and then it cut off and would never come back on until you turned it off and back on. Luckily it was cool outside so it ended up being fine. - I don’t like that you sign an agreement upon check in about it being a non-smoking establishment but the entire floor that I stayed on smell strongly of marijuana. It was quite disgusting. - I didn’t like that the “store” by the front desk is cash only. Especially when I prepaid for the hotel and yet there was a $100 hold put on my credit card. I don’t understand why I couldn’t just charge a couple of waters to my room.
The Comfort Suites is located in a great area and the parking lot is well lit. It felt safe. The room was clean and tidy. Plenty of sheets and blankets for fold out bed.
Stayed in November 2023
Reviewed: 24 November 2023
Stella
United StatesGreat!
Stayed in November 2023
Reviewed: 27 October 2023
Demetria
United StatesThe
The location
Stayed in September 2023
Reviewed: 25 October 2023
Juan
United StatesLocation
Stayed in September 2023
Reviewed: 5 October 2023
Riachell
United StatesThe size of the bathroom. You had to stand beside the toilet to open the door or close the door.
The size of the room was fantastic. The option to have a crib brought in was even better.
Stayed in September 2023
Reviewed: 30 September 2023
Angela
United StatesClose to home for a staycation
Stayed in September 2023
Reviewed: 1 September 2023
Paul
United StatesNA
Perfect location relative to the hospital.
Stayed in August 2023
Reviewed: 20 August 2023
Hauwa
NigeriaRoom cleaning service can be better
Location and staff
Stayed in July 2023
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